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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    samir.simmonsNew Participant

    Not to deliver notifications while user is in middle of Conversation with Bot of Help Desk Chat.4. Future Consideration

    Hi All, During the chat between user and live agent from help desk, a notification got delivered which confused the user.  So the suggestion is that while user is in between chat with an agent or with the bot, the notifications are not delivered and can be delivered later there is no chat. 

    2
    Forum|Forum|2 years ago
    priya.kornalius
    priya.kornaliusKnown Participant

    GenAI Co-pilot -- Privacy and Compliance Issues with Copilot Bot (contact card)4. Future Consideration

    I am writing to address some privacy and compliance concerns related to the new Copilot bot, particularly concerning how it handles PII.In the classic version of our contact card, sensitive details such as worker type and hire date are not displayed to uphold our privacy standards.However, the new Copilot bot has been displaying these details and omitting less sensitive information like contact phone numbers. This inconsistency poses a risk to our compliance with internal privacy standards.I recommend implementing filters within the bot’s intent flow to ensure that it excludes fields that should not be disclosed and includes those that should. This adjustment will help align the bot's outputs with our privacy and compliance requirements.

    5
    priya.kornalius
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    Dynamic handoff message with user attributes3. Existing Functionality/Native Skill

    Hi Team,We need a provision where we have to show the handoff messages to the user based on user attributes. Ex- Today we are showing a standard/generic handoff message to the user. For M&A users, we wish to show a custom handoff message based on from which base company they came to the current company. These attributes are part of our user profile attributes in SNOW.Also, let me know if there is any possibility today with the current version of the platform.  

    2
    dluckadoo
    Forum|Forum|2 years ago
    yagarwal
    yagarwalEmployee

    Actions: Timeout extension6. Delivered

    Key DatesPreview: May 2024 What is itWe heard that your API often take over 15-20s to respond. Your APIs contain valuable information that users are willing to wait for. We’ve increased the Query timeout limit to 1 minute. Features:Consistent 60s timeouts: All Paths & Queries APIs in both Classic & Copilot will only timeout when API response takes > 60 seconds. Improved intermediate messages: The queries API response informs users that the response may take up to a minute & that they should wait for it.

    2
    Forum|Forum|2 years ago
    mortkarParticipating Frequently

    Update Microsoft_Teams support content4. Future Consideration

    The external knowledge does not include the article for updating a Teams channel name. Please include this article in the external knowledge “microsoft_teams” https://support.microsoft.com/en-us/office/change-a-channel-name-in-microsoft-teams-bb1761e1-bc68-4654-985d-7095cd0b2032 

    3
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Anaytics BPI + | Split up ticket reporting Freshdesk, Phone, Incidents, Requests, etc.4. Future Consideration

    Anaytics BPI + <Split up ticket reporting Freshdesk, Phone, Incidents, Requests, etc.>

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Feedback button in Copilot - too many clicks4. Future Consideration

    Moveworks needs to make it easier to provide feedback  - within the chat press buttons vs pop up and than to submit (much more work)

    2
    kyril.remillard
    Forum|Forum|2 years ago
    pavithra.babu

    Ability to switch on Interception only for select categories4. Future Consideration

    It will be highly valuable to have the ability to Turn on interception skill only for select Categories in the ITSM tool. Interception is not effective for all categories and sometimes creates user frustration.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    austin.krogh
    austin.kroghKnown Participant

    Request Time Off Workflow (HR Domain): Add dates requested4. Future Consideration

    When an employee requests time off, we have a path set up that allows Managers to approve via Moveworks. We would like to see the actual dates off requested directly in the tool as well, so managers have a simple task of reviewing and clicking, versus having to View Details, then return to approve. Thanks!

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Employee Comms Aggregated Analytics4. Future Consideration

    The main use case is to have better analytics to report on the effectiveness of multiple campaigns in one single pane of view. Two suggestions: it would be nice to have additional columns on the static items of each campaign such as:  User engagement breakdown Links clicked Button clicks The ability to select multiple campaigns and get an aggregate dashboard/reportFor example, I recently had to publish 11 campaigns for the same topic within 2 weeks. I translated the information to a table in excel, and to get the data, I had to click into each one to get information on link and button click information. I then had the aggregated data table that I was able to present to leadership on the effectiveness of the campaign. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    nathalie.kuicheuNew Participant

    Index Knowledge ingested but Next-Gen Copilot in order to be able to rank KB articles to prioritize internal Knowledge4. Future Consideration

    Hello, We recently went to PROD with Next-gen copilot model and we see from our analytics data that the bot is replying to our users with procedure using external knowledge while there is a different internal procedure for our users. We would like the bot to prioritize the internal knowledge and to use the external knowledge only there is no available article knowledge internally. We had this priority with the classic model and we lost it with the internal knowledge. We know that we can manually deactivate bot ingestion to some external articles, but it is a manual work to do to go through all our internal process articles that have an external articles, we don’t have capacity for that, that’s why actually we needed a bot in the first place. Thank you!

    2
    kyril.remillard
    Forum|Forum|2 years ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Reopened Incidents log comment is misleading4. Future Consideration

    I've noticed that when an incident is reopened through the bot by a requestor, the log records it as "Reopened by Moveworks". This description can be misleading.Could we consider updating the log to reflect the name of the actual requestor who reopened the incident instead? This change would enhance clarity and ensure accuracy in our incident tracking.It can be easily addressed by passing user email in the API header as this has been done in other places. Can you please help address this issue ASAP?

    2
    kyril.remillard
    Forum|Forum|2 years ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Source citations are redirecting to MW page and requires 2 clicks in copilot4. Future Consideration

     IssueThe copilot bot helpfully includes source citations in its responses. However, when these citations are clicked, they lead to an MW page that essentially repeats the bot's response with the citation links. It's only upon clicking these links on the MW page that I'm finally taken to the desired KB article. This process necessitates two clicks and redirects through multiple pages to reach the actual content.Recommended ApproachIdeally, clicking on a source citation in the bot’s response should take the end-user directly to the corresponding KB article. This would streamline the process, eliminating the need for an additional click and redirect, thus enhancing the user experience.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Next-Gen Copilot -- Render contact card response format as Table4. Future Consideration

    Hi Team:One key issue we had observed in Copilot version is that the user contact card is currently displayed as summarized information, which is difficult to read. Could we consider presenting this information in a table format instead? This would make it much clearer and quicker for our end users to read. For example:Name: Priya Kornalius Title: Senior Product Manager We had table format in classic version which had improved our user experience. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ analytics - Number of self-service forms surfaced & complemented via Navi for faster help4. Future Consideration

    Section in BPI to view- Number of self-service forms surfaced & complemented via Navi for faster help

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ Analytics- Segregate report for approvals processed via Bot4. Future Consideration

    Segregate report for approvals processed via Bot <Time to approve – IT changes, requests , workday>

    3
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ Analytics- Percentage of people that approved time-off via Bot vs Workday4. Future Consideration

    Percentage of people that approved time-off via Navi (one click) vs Workday / Time to approve

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ Analytics - Number of self-service forms surfaced & complemented via Navi for faster help4. Future Consideration

    A section to showcase Number of self-service forms surfaced & complemented via Navi for faster help

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ analytics | Percentage of IT Tickets Incepted by Bot4. Future Consideration

    BPI+ analytics | Percentage of IT Tickets Incepted by Bot 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    cckuczynskiNew Participant

    Request Approval Details3. Existing Functionality/Native Skill

    Request approval types do not display enough information to provide immediate approval through the bot without using the view details and opening into the Technology Portal to view the request information. We are proposing that the additional details also be provided in the Approval notification via the BOT. This will provide the approver the needed information to approve or deny the Request within the BOT.Especially, when Manager is away from the office and using their mobile application, this feature would be greatly beneficial. This occurs with the generic from for request. 

    4
    dluckadoo
    Forum|Forum|2 years ago

    Make M4W mobile friendly for access from Snow mobile portal page6. Delivered

    When an employee accesses the Servicenow portal from a mobile device, they want Moveworks available to help the employee.

    4
    ashokmoorthy
    Forum|Forum|2 years ago
    subhashchandraBose.kondapalliNew Participant

    Request to add Numeric Field in Paths Add Question page4. Future Consideration

    Hi Team,Can we have a numeric field(just like Free Input, MCQs and Date) in the Paths-Add a question menu. In few scenarios where the backend site demands only numeric values, since we are using free input field, users are adding extra symbols like $100 etc instead of 100, and this is resulting in failure in submission of the API to the backend since the value($100) is not a numeric value.We tried mentioning in the question not to use extra symbols and use only numbers with an example, but with copilot summarization, half of the times, bot is not showing that message and users are submitting with symbols which is resulting in 50% failure scenarios.With this added features, users will only be able to select numeric values and thus meeting the end requirements. I see this feature makes sense in lot of our other usecases also. Requesting you to get this feature asap

    1
    dluckadoo
    Forum|Forum|2 years ago
    denis.barrosNew Participant

    Customize failed results message to user in Queries4. Future Consideration

    Hey team, Would like to have the possibility to customize a message to users when they are trying a specific Business Query with no results. Something like if a user is searching for a specific asset and the asset is not found to instruct them on how to proceed in such situation, instead of filing a ticket

    2
    dluckadoo
    Forum|Forum|2 years ago
    ferdinand.codizalParticipating Frequently

    Ability to Group People for any skill/KB deployment4. Future Consideration

    It will be good if we have the ability to group users per need for exampleSending campaign to a group of people only. Testing new bot skill or integration to a group of people (test people or UAT) Ability to NOT serve KB to a group of people,  etc.

    8
    dluckadoo
    Forum|Forum|2 years ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Configure time and dollar savings for use cases4. Future Consideration

    Can we add time savings per interaction and dollar savings per interaction to the use cases so we can show the aggregate value of what we’ve built in analytics?

    1
    Ajay Merchia
    Forum|Forum|2 years ago

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