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Known Participant
Jun 21, 2024 4:15 PM UTC
4. Future Consideration

Brainstorminc vs Brainstorm LMS

Hi Moveworks Community,

My understanding is that QuickHelp is going away eventually and will be replaced by BrainStorm
https://www.brainstorminc.com/preview-brainstorm

 

I see the brainstorm connector in the setup menu but it’s currently pointing to the quickhelp endpoints. Can a new BrainStorm connector be published that is compatible with the updated Brainstorm API spec?

 

Brainstorm LMS Answers integration

https://help.brainstorminc.com/Developers/API-Packs-Flows-Content.htm#Get_Content

 

As an LMS platform we see a lot of value in the ability to control and group the content in the BrainStorm platform but one of the challenges has been getting this content in front of customers when they ask relevant questions.  NextGen copilot does a great job combining internal kb answers with quickhelp content.

We would like to enable our bot to surface content from the new Brainstorm platform as soon as we’re ready to migrate to it if possible.
 

Please and thank you,

 

-Anthony

4 replies

alopezAuthor
Known Participant
Jul 1, 2024 2:25 PM UTC

Bumping this thread.

-Anthony

Participating Frequently
Jul 1, 2024 4:54 PM UTC

Understanding what it will take to accomplish this, would definitely help us in planning for new use cases that leverage this API

kyril.remillard
Community Manager
Jul 1, 2024 8:17 PM UTC

Hey @dpoltar thanks for submitting this. We will review this connector request and follow up here.

kyril.remillard
Community Manager
Jul 1, 2024 8:18 PM UTC
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