4. Future Consideration
Add Triage Coverage and Precision Data to Bot Performance Analytics Dashboard
Our organisation has enabled Triage for updating business service for all groups. We are unable to track the triage coverage and precision data from our dashboard. This could be a great identifier for presenting triaging data to our leadership team.
This data helps us assess the performance of bot triaging tasks, pinpoint areas where the bot excels, and identify areas needing adjustments or additional training. This leads to overall process improvements.