Skip to main content
priya.kornalius
Known Participant
May 23, 2024
4. Future Consideration

Add Triage Coverage and Precision Data to Bot Performance Analytics Dashboard

Related products:Analytics
  • May 23, 2024
  • 2 replies
  • 31 views

Our organisation has enabled Triage for updating business service for all groups. We are unable to track the triage coverage and precision data from our dashboard. This could be a great identifier for presenting triaging data to our leadership team. 

 

This data helps us assess the performance of bot triaging tasks, pinpoint areas where the bot excels, and identify areas needing adjustments or additional training. This leads to overall process improvements. 

 

 

 

 

 

2 replies

kyril.remillard
Community Manager
June 17, 2024

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

kyril.remillard
Community Manager
June 17, 2024
1. New4. Future Consideration