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4. Future Consideration

Native ingestion of other ServiceNow tables into user profile

Related products:Agent Studio
  • June 24, 2024
  • 4 replies
  • 28 views
rajeev.saraf
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HI,

 

Requirement: Query in MoveWorks to show the details of application where I am the application owner and to launch this query for only those user who are owning any application.  the application details are stored in ServiceNow.

 

Problem statement : Customization  of ServiceNow OOTB sys_user table. suggested by MoveWorks , case - 00001613

 

Reason: Not feasible as sys_user table can’t be modified for different moveworks use case as these data is already available in ServiceNow.

 

Suggestion: MoveWorks to add field within mw user profile, while moveworks ingest data from ServiceNow it should consider the other table and populate the needed data within moveworks profile.

 

 

 

Moworks platform can have an additional table which can be referred what to ingest 

 

 

Regards,

Rajeev

Rajeev

4 replies

Ajay Merchia
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  • Ajay Merchia
  • Community Manager
  • June 24, 2024

@rajeev.saraf, what’s the challenge you’re solving for here? Access control?

If i understand correctly, you want ANY user who is an application owner to have access to this Query.

And this Query will ONLY return a list of apps where you are the application owner?

Why bother with the access control like that? You can just enforce it in the API calls. A user who is not an application owner will just get 0 results.

Ajay Merchia
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  • Ajay Merchia
  • Community Manager
  • June 24, 2024
1. New→5. Not Enough Info to Make Decision
Ajay Merchia
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  • Ajay Merchia
  • Community Manager
  • June 24, 2024
5. Not Enough Info to Make Decision→4. Future Consideration
nicole.hulst
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  • nicole.hulst
  • Known Participant
  • June 25, 2024

@rajeev.saraf, what’s the challenge you’re solving for here? Access control?

If i understand correctly, you want ANY user who is an application owner to have access to this Query.

And this Query will ONLY return a list of apps where you are the application owner?

Why bother with the access control like that? You can just enforce it in the API calls. A user who is not an application owner will just get 0 results.

Because it should not even trigger for Users without Applications. Our End Users should not be even subjected to the option and then get 0 results.

Nicole
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