Add approvals to plugins

Related products:Agent Studio

Forum|Forum|2 years ago
February 16, 2024
4 replies
30 views

Having the ability handle simple approvals using known relationships (manager) within Paths would increase the amount of use cases that we would be able to handle directly between our bot and other internal tools.

Many requests that can be automated will still require a manager approval and in the current state would require those to be handled in an iPaaS solution. An approval option similar to what is in place for distribution list automation would allow us to connect directly with more internal tools from the bot and decrease the resources required to build new solutions.

dluckadoo

Employee

@thomas.lorentson what ITSM are you guys using? I can think of a good way to do this with a Paths use case in ServiceNow without needing an additional iPaaS solution. This would look something like using the Path use case to submit a request item or record producer, then leveraging the Moveworks-native approvals skill. Happy to help further brainstorm on this one until product knows what to do with this

Dray

kyril.remillard

Community Manager

1. New→5. Not Enough Info to Make Decision

Ajay Merchia

Community Manager

5. Not Enough Info to Make Decision→4. Future Consideration

Ajay Merchia

Community Manager

Hey @thomas.lorentson.

We totally understand the desire to collect approvals, but we also know that you need a system of record to manage those approvals. Otherwise your team will need to report on things like “what’s the status of the approvals? How many approvals are pending for plugin XYZ”

Our stance is that plugins facilitate interactions on behalf of users in your system of record. I’d recommend updating the system of record with the request, and then configuring an approval (which is facilitated via an Event-Triggered Path)

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