Skip to main content

Get Started

The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

    Filter by idea status

    Filter by product

    1171 Ideas

    R
    rashmita.rathNew Participant

    MW to consider the Service Now Roles "can contribute" and "cannot contribute" for ingestion from SN5. Not Enough Info to Make Decision

    Moveworks currently considers only “can read” and “cannot read” user roles from Service now to ingest knowledge from service now source.The SN roles of “can contribute” and “cannot contribute” are not considered in Moveworks, leading to users being unable to access necessary articles they have access to. There are multiple instances where users with the “can contribute” role may not necessarily have the “can read” role, due to the fact that contribute access has higher privileges of edit capabilities and obviously they have read permissions.This will enable MW to apply ACLs accurately in the bot. Appreciate 

    12
    S
    Forum|Forum|3 months ago
    Jared
    JaredInspiring

    FR: Ability to edit Employee Comms Campaigns4. Future Consideration

    I’d like to request a feature that allows for the modification of existing Employee Communications Campaigns' text.With the ongoing addition of new functionalities/domains, I find myself needing to update the messaging in the campaigns designed to introduce the bot to new employees. (i.e. insert text to provide samples of what the bot can do.) My current workaround involves terminating the active campaigns and setting up new ones to implement these adjustments. However, this method presents a couple of challenges: Disruption in campaign reporting: Given the minor differences between the messages, it's not ideal to track these campaigns separately as it interrupts the continuity of our reporting. Limitation on the timing of recurring campaigns: The requirement that a new recurring campaign cannot be initiated until after a 24 or 48-hour period from its creation poses a scheduling challenge. This is particularly problematic given our use of the "recurring" filter alongside the "new hire date > x DAYS" filter, creating potential gaps in message delivery to the intended recipients. Would it be possible to implement a feature that enables editing the text of active campaigns to address these issues? This would greatly enhance the efficiency and effectiveness of our employee communications strategy.Happy to add any additional details to help clarify my request as needed, or to talk through Pros and Cons of allowing this. 

    2
    S
    Forum|Forum|3 months ago
    lalikuma
    lalikumaKnown Participant

    Bot should support the images available in Servicenow Knowledge article.4. Future Consideration

    Bot should support the images available in Servicenow Knowledge article.

    4
    S
    Forum|Forum|3 months ago
    afleury
    afleuryInspiring

    Ability to retract or edit a sent message Employee Campaigns4. Future Consideration

    Similar to a recall feature in Outlook. This would be very useful to Moveworks Admins when the audience has been incorrectly captured and the message needs to be immediately retracted or updated.

    3
    S
    Forum|Forum|3 months ago

    Floor plan image lookup inline with message6. Delivered

    Hello!I work at a SaaS company with over 200 zoom rooms globally and 120 zoom rooms in our local HQ office(s). We regularly onboarding 120+ new hires every month and the ability to do quick space lookups is an indispensable feature our new hires use. We use Office Space as the source of truth for our rooms and having Moveworks next-gen copilot have the ability to deliver floor plan images is very much a needed feature. Currently, it delivers the image as a reference link which does not display in Slack mobile. Moveworks classic was able to deliver the location data properly formatted with the floor plan but it seems NGC summarizes said data with no direct image. This would be a great feature to return.

    4
    S
    Forum|Forum|3 months ago
    ashokmoorthy
    ashokmoorthyInspiring

    Need provision to upload attachment after a ticket created6. Delivered

    Hi Team,We need a way to add/upload attachments after a ticket is created.Assume, the agent is asking for additional details and the user want to add few more details along with screenshots. There is no way today with copilot version. The bot will allow users to add only text comments, and if the user wants to add images, they've got to go to SNOW.Just to add attachments, If we ask the user to go to SNOW, which is worse? Is there a way we can improve this?

    9
    S
    Forum|Forum|3 months ago

    Embed video in comms/campaigns4. Future Consideration

    Customer would like to have the ability to embed a video in a campaign or comm, not just offer a link to a video

    5
    S
    Forum|Forum|3 months ago
    lalikuma
    lalikumaKnown Participant

    Set OOO using the BOT8.0 Possible Agent Studio Solution

    Set the Vacation rule or OOO using the BOT. 

    6
    S
    Forum|Forum|3 months ago
    R
    rashmita.rathNew Participant

    Notification should not be delivered to bot during an active conversation. 6. Delivered

    Notification should not be delivered during an active conversation. This interrupts the current conversation and confuses the user on the current work flow. 

    15
    S
    Forum|Forum|3 months ago
    R
    reid.mozleyInspiring

    Agent Studio Folders7.0 Duplicate

    The current agent studio landscape is nice, however one issue is the lack of organizational tools. I've integrated only one system so far within agent studio, but if it weren't for the fact that it uses a different UI than Creator Studio, my workspace would have been extremely cluttered.It would be incredibly beneficial if we had the ability to group use cases and plugins together. Even within specific scopes, for example: within HTTP actions, it would be helpful to group all of my Coupa actions into a folder, and separately create another folder for Workday, and so on. This could apply in compound actions, conversation processes, and plugins as well.Having everything grouped together currently leads to a cluttered workspace, making it difficult to work efficiently. Overall, the tool is fantastic and a significant upgrade from Creator Studio, but I was hoping that the organizational challenges Creator Studio presented would have been addressed. 

    4
    S
    Forum|Forum|3 months ago
    A
    andrewwhitleyInspiring

    Version Control for Agent Studio2. On Roadmap

    Having multiple environments is great, but if we deploy a change and there is an issue, being able to quickly see what changed and also restoring a previous version would be instrumental.

    8
    S
    Forum|Forum|3 months ago
    C
    carlton.henceyNew Participant

    Video Embedding in Creator Studio4. Future Consideration

    Is it possible to create the functionality include videos within the chatbot, either within Creator Studio or in general responses? This would add value in providing guided answers to our user base. 

    6
    S
    Forum|Forum|3 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Structured Chat Cards5. Not Enough Info to Make Decision

    Key DatesLimited Preview: 2025What is itCreate structured, rich chat cards to be returned by the bot. FeaturesTBD

    3
    S
    Forum|Forum|3 months ago
    B
    beth.winekeParticipating Frequently

    Export Creator Studio logs4. Future Consideration

    It would be great to be able to export filtered Creator Studio API Request logs to a .csv including the details of each API request, rather than clicking through each one. 

    6
    S
    Forum|Forum|3 months ago
    yagarwal
    yagarwalEmployee

    Triggers: Channels8.0 Possible Agent Studio Solution

    Key DatesLimited Preview: 2025 What is itPlugins will bid on related intents in Slack channels. This is a Creator Studio triggering enhancement. FeaturesChannel support: Your use cases will interact with users in channels. Access control: Sensitive actions & data (such as Query data) will be presented in DMs to ensure sensitive data isn’t presented in public channels.

    6
    S
    Forum|Forum|3 months ago
    J
    João Durand

    Creator studio - Create folders7.0 Duplicate

    Hello Community,what do you think about creating folders on creator studio.This way we could separate use cases, plug ins, paths queries events by department or country for example.not only that, but also define what developers can access what folders.thank you!

    3
    S
    Forum|Forum|3 months ago
    A
    akueserNew Participant

    Chatbot agent notification improvement4. Future Consideration

    We need messages and notifications delivered by the Moveworks API to do so during the employees’ respective time zone for work hours. Or if the bot could have the ability to check the users Teams status and only send notifications when the employee’s status is green/available.Communication is being sent at less optimum hours and adds to our employees’ disengagement with the bot. Thank you!

    3
    S
    Forum|Forum|3 months ago

    Add attachment to Path7.0 Duplicate

    For a Creator Studio use case, there is a request to submit a Path and attach a document at the end of the path. This would be for when a Invoice is submitted, the team who received the items from the invoice has to submit a "goods receipt" that they actually received the object. For example, if I ordered 100 laptops, I would get the invoice for the 100 (from a vendor) and at the same time I would have to count the number of laptops that were actually delivered to confirm that it was 100 (on the customer side). Currently, this is done by submitting an attachment and required fields into a SharePoint list. 

    5
    S
    Forum|Forum|3 months ago
    K
    kaushikDattaNew Participant

    Providing read only access to Moveworks setup4. Future Consideration

    Hello Team,It will be great to have a feature where the admins have possibility to provide read only access to users to moveworks setup where these read only access users can check and verify things like files ingestion limit sharepoint sites which are enabled for ingestion  and other attributes 

    3
    S
    Forum|Forum|3 months ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Moveworks Bot to send message to Teams channel8.0 Possible Agent Studio Solution

    We are looking for a way where chatbot and send response to any teams channel. The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates.  Sending individual messages to team members leads the chance of missing their own task , like approval, order status. Regards,Rajeev

    3
    S
    Forum|Forum|3 months ago
    L
    LLENew Participant

    Can there be an easier way to view the technical names of User Identity Attributes?4. Future Consideration

    I would like to be able to view the technical names of the User Identity Attributes within the User Profile UI, without having to navigate away to the User Identity Configuration wizard.  These names are not intuitive for all attributes, especially custom attributes.Ideally, the technical name could be displayed within the list, such as this: 

    2
    S
    Forum|Forum|3 months ago
    ashokmoorthy
    ashokmoorthyInspiring

    Provision to view Knowledge(KBA, FAQ, Policy) last ingested time2. On Roadmap

    Hi Team, Today we have an option to see last imported/ingested time of users and forms. Below - RefUsers Ingestion Details Forms Ingestion Details But we don’t have a provision to see when is the last time knowledge ingestion (KBA, FAQ, policy) ran and we also don’t know whether the user criteria associated to the knowledge is ingested or not. This information will help us to understand whether the knowledge and associated criteria is ingested, indexed and available or not. And then we can test and accordingly inform our team also.Knowledge Ingestion  

    4
    S
    Forum|Forum|3 months ago
    Apsara
    Apsara

    Ingested Knowledge - Better Status2. On Roadmap

    In Moveworks Setup we need a better way to track ingested internal knowledge all we get is refreshed X hours ago.     Very difficult to track and sometimes we wait 36 hours to confirm which is probably not ideal.  Example google faqs 9 hours ago but the last ingest per documentation should’ve taken place 3 hours ago, we some results but we don’t have a way to track from a backend Would be good to track per ingest sourceDate and time last refresh completed Date and time of next refresh Also include on the list and search to exportAlso the download ingested source list doesn’t reflect accurate data (outdated ingest times and missing google FAQs). It reads last ingest Jan 19th but it’s Feb 13 and we’ve had ingests

    2
    S
    Forum|Forum|3 months ago
    S
    samson.kusumaNew Participant

    Software Catalog Page - Additional columns4. Future Consideration

    Hi,As an admin for Moveworks setup, I am looking for an easy report which would show me what all Softwares are Enabled in the Bot along with if they require approvals. To achieve this, can we add 2 more columns in the software catalog page. The 2 columns I am looking areEnable software provisioning in the bot (True/False) Provisioning Method (Auto-Approval / Custom approval) Moveworks Setup - Access Management - Software Access - Software Catalog (https://xxx.moveworks.com/setup/setup-access-software/software-catalog.home)

    3
    S
    Forum|Forum|3 months ago
    A
    Ajohnson4New Participant

    Disable Knowledge source through Moveworks UI2. On Roadmap

    It’d be great if Admins could disable internal knowledge base Articles through the UI Showing enabled implied there is a way to disable This would allow us to better tailor our Knowledge base being served to our users without having to move pages to a different KB location. 

    3
    S
    Forum|Forum|3 months ago

    Filter by product

    • All products
    • Analytics
    • AI Assistant
    • Agent Studio
    • Employee Experience Insights
    • Knowledge Studio
    • Moveworks Setup
    • Enterprise Search
    • Content Integrations
    • Content Gateway
    • Other Integrations
    • Next Gen Triage (2.0)
    • MW4Web
    • Service Management
    • AI Agent Marketplace
    • Agentic Reasoning Engine
    • EmployeeWorks
    • General
    Terms & ConditionsAccessibility statement