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The roadmap, product ideas, and product plans are subject to change without notice. This roadmap plan is the current plan for new capabilities in the company’s product lines. However, these plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What

    1068 Ideas

    D
    dhorvathCommunity Manager

    NOW Knowledge Graph on Moveworks2. On Roadmap

    Query your ServiceNow knowledge graphs via Moveworks

    0
    D
    Forum|Forum|9 hours ago
    F
    fernyNew Participant

    File Search not ingesting xls1. New

    I work at large enterprise with many Sharepoint sites. Many of the files in these sites are xls, but Moveworks is not able to ingest the .xls content. Is this a pain point for anyone else?

    0
    F
    Forum|Forum|12 hours ago
    Indrashis
    IndrashisEmployee

    URL customization support for Confluence1. New

    Ability to customize the view URLs for ingested pages from Confluence (primarily used for pages used in JSM views)

    0
    Indrashis
    Forum|Forum|15 hours ago
    Indrashis
    IndrashisEmployee

    Simplification of the left nav bar in MW Setup (Enterprise Search)2. On Roadmap

    Simplify and reorganize the left navigation in MW Setup for Enterprise Search to make key setup tasks easier to find and reduce configuration friction.

    0
    Indrashis
    Forum|Forum|15 hours ago
    Indrashis
    IndrashisEmployee

    Streamlined OAuth 2.0 authorization setup for built-in connectors2. On Roadmap

    Support Admin-consent based OAuth2.0 authorization experience for Built-In Connectors like Box, Zendesk, Google Drive etc.

    0
    Indrashis
    Forum|Forum|15 hours ago
    Indrashis
    IndrashisEmployee

    URL customization support for ServiceNow1. New

    Ability to customize the base URL, slug value and the page ID of view URLs for ingested knowledge base articles from ServiceNow.

    0
    Indrashis
    Forum|Forum|16 hours ago
    Indrashis
    IndrashisEmployee

    Define Audience for Enterprise Search Connector Setup2. On Roadmap

    Ability to define a cohort of audience to rollout content to a limited test group before enabling it globally within an organization

    0
    Indrashis
    Forum|Forum|16 hours ago
    Indrashis
    IndrashisEmployee

    Auto-trigger Full Ingestion on Config Change Detection2. On Roadmap

    Support triggering of ingestion jobs upon detection of config changes like addition/removal of Site/Space configs, updating date filters, adding custom URLs etc.

    0
    Indrashis
    Forum|Forum|16 hours ago
    K
    KellyMVCommunity Manager

    World Knowledge Integration for AI Assistant2. On Roadmap

    Web Search as a core plugin, where we blend enterprise data with World Knowledge by default in responses

    0
    K
    Forum|Forum|20 hours ago
    O
    otavio_ramosNew Participant

    Enable Mobile vs Desktop Usage Split in UNA Analytics1. New

    We would like to request the enhancement of UNA analytics to include device-level segmentation, specifically the ability to distinguish between Mobile and Desktop usage.This includes:• Overall UNA usage split between Mobile and Desktop• Usage patterns for Microsoft Teams (Teams mobile app vs Teams desktop)• Segmentation for Factory / Manufacturing Worker (WC) population• Any additional device-behaviour insights supported by Moveworks data This capability would help us better understand adoption patterns, evaluate constraints for mobile‑first regions, and analyse behavioural differences across employee groups, especially factory‑based users. It would also support more accurate decision‑making for product improvements and regional deployment strategies.

    0
    O
    Forum|Forum|2 days ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Conversations API2. On Roadmap

    Interact with the Moveworks Assistant via API -- build custom applications, hook into Moveworks with another orchestrator or conversation router, and more.

    2
    rgeroulo
    Forum|Forum|2 days ago
    J
    João Durand

    Request to Adjust Time Out Thresholds for Compound Actions4. Future Consideration

    Hi Team,We’ve recently started using generation_text_action within Moveworks compound actions, incorporating LLMs with reasoning capabilities—specifically GPT-5.1.During this implementation, we noticed frequent time outs when handling high-reasoning requests and even occasionally with low-reasoning tasks, particularly when large contexts are provided to the LLM.As we embrace these new demands for reasoning models and more complex analyses, we would like to discuss the possibility of increasing the time out thresholds for compound actions. This change would not only enhance the capabilities of reasoning LLMs but would also support listeners that are highly dependent on compound actions. For instance, raising the time out limit would enable us to notify more users (e.g., beyond the current cap of 50) without compromising performance.We believe this adjustment will significantly benefit our workflows, particularly as we adopt more advanced models and use cases.Looking forward to your thoughts! 

    4
    kaushik.muralidaran
    Forum|Forum|2 days ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Support Richer Output Rendering (Tables, Images, Files) in Web UI1. New

    Hi everyone,We would like to suggest an enhancement around response rendering capabilities in the platform.It would be extremely useful if responses could support richer output formats such as: Tables Images Downloadable files This is especially relevant for more advanced use cases such as SDA skills, reporting scenarios, and file-generation workflows, where plain text responses may not be sufficient to deliver the best user experience.Being able to render structured and visual outputs directly in the response would make the platform much more effective for data-driven and automation-focused use cases.Would be great to hear if others in the community have similar requirements.

    0
    kaushik.muralidaran
    Forum|Forum|2 days ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Dedicated “Approvals” Tab in Web UI1. New

    Hi everyone,One key feedback we’ve consistently heard from end users is that approvals are difficult to track, especially because the platform also sends several other alerts and notifications.While the web UI currently has a Notifications tab, it would be very helpful to have a separate “Approvals” tab that gives users a consolidated view of all their pending approval requests in one place. This would make it much easier for approvers to quickly identify and act on outstanding items.In our case, we are planning to use the Moveworks Approval Engine and native approval skills more broadly going forward, and manage these approvals through our Bot.  A dedicated approvals view would significantly improve the end-user experience and help drive adoption of approval workflows within the platform.Would love to know if others are looking for something similar.

    0
    kaushik.muralidaran
    Forum|Forum|2 days ago
    sarthak
    sarthakEmployee

    Sharing & Permissions2. On Roadmap

    Control which plugins and connectors your developers, analysts, and administrators can view, edit, and launch.

    14
    D
    Forum|Forum|5 days ago
    sarthak
    sarthakEmployee

    Sharing & Permissions (Agent Studio RBAC)2. On Roadmap

    Let multiple teams build in the same environment, without sharing sensitive connectors or overwriting work What is it: Granular control: grant view / use / edit access on each plugin, connector, action, etc. Folder-based defaults: set team access once; new assets inherit permissions automatically Group-based access: assign permissions to teams (not individuals) to simplify ongoing administration. Key dates:Limited Preview target: April 2026 

    14
    D
    Forum|Forum|5 days ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Vetted Answers for Search2. On Roadmap

    Mark curated, high quality documents as vetted to help users identify authoritative content

    0
    Penny Zhou
    Forum|Forum|6 days ago
    ashankar
    ashankarCommunity Manager

    Geolocation in Ingested Users Screen6. Delivered

    Geo-location data is now surfaced in the ingested users screen for troubleshooting use-cases

    0
    ashankar
    Forum|Forum|6 days ago
    ashankar
    ashankarCommunity Manager

    Knowledge Studio Ticket Polling & Enrichment6. Delivered

    This feature allows one-time ticket polling and enrichment for Knowledge Studio enablement

    0
    ashankar
    Forum|Forum|6 days ago
    ashankar
    ashankarCommunity Manager

    New Moveworks Setup Role: PII Authorised Viewer6. Delivered

    Elevated RBAC role to allow Moveworks Setup Admin or Users to view sensitive logs data across features

    0
    ashankar
    Forum|Forum|6 days ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Resolver Citations2. On Roadmap

    Developers will be able to configure citations for Slot Resolvers, letting users verify the inputs in every conversation. Mocks are not final. The final experience may change. 

    0
    Lucas Rollo
    Forum|Forum|7 days ago
    S
    SANSL005New Participant

    Draft Email Plugin to include Resource/Reference Link when citing content1. New

    When triggering the draft email plugin, we are requesting that the bot provides a resource or reference to which policy it has obtained the information from. For example, asking the bot “Can you please draft an email that I can share with my VP regarding our PTO policy?” The bot currently summarizes the PTO policy but does not provide a resource link or even a reference on the reference tab for users to identify which policy the information came from.  We previously had support ticket opened for this: 00040969, 00039823, 00037746

    0
    S
    Forum|Forum|7 days ago
    ashankar
    ashankarCommunity Manager

    Streamlined User Identity Configuration2. On Roadmap

    Simplified experience to set up user identity, offering attribute validation, profile review screen and much more

    0
    ashankar
    Forum|Forum|8 days ago
    vpawar
    vpawarCommunity Manager

    Improved Configuration Visibility with Change Tracking2. On Roadmap

    Enable admins to track the configuration change history across the Moveworks Setup product and provide a configuration diff view which highlights the changes that were made by a Moveworks Setup user

    0
    vpawar
    Forum|Forum|8 days ago
    vpawar
    vpawarCommunity Manager

    Remove Enterprise Search, Forms, and Workflow Configs2. On Roadmap

    Enable admins and partners to remove enteprise search content ingestion configuration, rich ticket form and ticket workflows configuration from Moveworks Setup

    0
    vpawar
    Forum|Forum|8 days ago

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