Moveworks Bot to send message to Teams channel

Related products:Moveworks Setup

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We are looking for a way where chatbot and send response to any teams channel.

The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates. Sending individual messages to team members leads the chance of missing their own task , like approval, order status.

Regards,

Rajeev

Kevin Mok

Community Manager

Hey @rajeev.saraf,

I understand your use case, and we can support this once our Webhooks feature is released in Creator Studio.

The flow would be having automation trigger a webhook and then leveraging Creator Studio to send a message to a channel of your choice. Microsoft has some docs for Teams message sending here.

Here’s a high level diagram (simplified) of how your case would work with us