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rajeev.saraf
Known Participant
March 4, 2025
8.0 Possible Agent Studio Solution

Moveworks Bot to send message to Teams channel

Related products:Moveworks Setup
  • March 4, 2025
  • 3 replies
  • 113 views

We are looking for a way where chatbot and send response to any teams channel. 

The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates.  Sending individual messages to team members leads the chance of missing their own task , like approval, order status.

 

Regards,

Rajeev

3 replies

Kevin Mok
Community Manager
March 27, 2025

Hey ​@rajeev.saraf,

I understand your use case, and we can support this once our Webhooks feature is released in Creator Studio.

 

The flow would be having automation trigger a webhook and then leveraging Creator Studio to send a message to a channel of your choice. Microsoft has some docs for Teams message sending here.

 

Here’s a high level diagram (simplified) of how your case would work with us

 

Community Manager
February 23, 2026
1. New8.0 Possible Agent Studio Solution
Community Manager
February 23, 2026

Recommend to build via Ambient Agents in Agent Studio.