+3We are looking for a way where chatbot and send response to any teams channel.
The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates. Sending individual messages to team members leads the chance of missing their own task , like approval, order status.
Regards,
Rajeev
+1Hey
I understand your use case, and we can support this once our Webhooks feature is released in Creator Studio.
The flow would be having automation trigger a webhook and then leveraging Creator Studio to send a message to a channel of your choice. Microsoft has some docs for Teams message sending here.
Here’s a high level diagram (simplified) of how your case would work with us
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.