5. Not Enough Info to Make Decision
MW to consider the Service Now Roles "can contribute" and "cannot contribute" for ingestion from SN
Moveworks currently considers only “can read” and “cannot read” user roles from Service now to ingest knowledge from service now source.
The SN roles of “can contribute” and “cannot contribute” are not considered in Moveworks, leading to users being unable to access necessary articles they have access to. There are multiple instances where users with the “can contribute” role may not necessarily have the “can read” role, due to the fact that contribute access has higher privileges of edit capabilities and obviously they have read permissions.
This will enable MW to apply ACLs accurately in the bot. Appreciate