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New Participant
Apr 16, 2024 1:16 PM UTC
5. Not Enough Info to Make Decision

MW to consider the Service Now Roles "can contribute" and "cannot contribute" for ingestion from SN

Moveworks currently considers only “can read” and “cannot read” user roles from Service now to ingest knowledge from service now source.

The SN roles of “can contribute” and “cannot contribute” are not considered in Moveworks, leading to users being unable to access necessary articles they have access to. There are multiple instances where users with the “can contribute” role may not necessarily have the “can read” role, due to the fact that contribute access has higher privileges of edit capabilities and obviously they have read permissions.

This will enable MW to apply ACLs accurately in the bot. Appreciate 

12 replies

Participating Frequently
May 7, 2025 10:14 AM UTC

Hi Team,

When can we expect this update developed and made live

Thanks

Community Manager
Feb 24, 2026 1:25 AM UTC
4. Future Consideration→5. Not Enough Info to Make Decision