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New Participant
April 25, 2024
4. Future Consideration

Video Embedding in Creator Studio

Related products:Agent Studio
  • April 25, 2024
  • 6 replies
  • 249 views

Is it possible to create the functionality include videos within the chatbot, either within Creator Studio or in general responses? This would add value in providing guided answers to our user base. 

6 replies

Ajay Merchia
Community Manager
April 29, 2024

This is an interesting ask @carlton.hencey -- what types of videos are you looking to send to users? Where are they hosted?

 

Trying to figure out if the video changes based on the user, if there are permissions associated with the video, etc.

 

This isn’t supported today, but happy to learn more so we can consider it for our future roadmap.

Ajay Merchia
Community Manager
April 29, 2024
1. New4. Future Consideration
New Participant
April 29, 2024

Hi Ajay,

 

The videos would be internally hosted within our Knowledge Base and would be open to all users to assist them in troubleshooting or debugging issues. 

hundleymf
Inspiring
April 29, 2024

I think that incorporating visual aids into Creator Studio could significantly enhance the user experience, especially for those who are visual learners or require visual guidance/aids during troubleshooting, debugging, or following how-to steps. The addition of simple screenshots to direct users on specific actions or navigation could be a small yet impactful improvement, making the process more intuitive and user-friendly.

Human by Day, Chatbot Whisperer by Night! 🤖
nicole.hulst
Known Participant
October 7, 2024

How would it be identified, that a specific video is shown? I know we have multiple videos stored on the same page but perhaps only one of the is the right one. Also we have them stored in SharePoint Online, would this work here as well?

Nicole
Community Manager
February 23, 2026

As we evolve the Reasoner with subsequent updates, we are considering video support (multi-modal). Will continue to place this Idea in Future Consideration.