+4Hi Team,
Today we have an option to see last imported/ingested time of users and forms. Below - Ref
But we don’t have a provision to see when is the last time knowledge ingestion (KBA, FAQ, policy) ran and we also don’t know whether the user criteria associated to the knowledge is ingested or not. This information will help us to understand whether the knowledge and associated criteria is ingested, indexed and available or not.
And then we can test and accordingly inform our team also.
+3Agree there should be a better way to see this info. Currently (and I don’t know how accurate it is), the only way I can find is by clicking the link ‘View Knowledge Sources Breakdown’ which is found at Moveworks Setup > Answers > Ingested Knowledge > Internal Knowledge:
Then you can see an approximation of the last time it was ingested.
+4Unfortunately this doesn’t helps us much. its better we need format like others, where we can see last time ingestion, next refresh time and average time the ingestion takes.
Thank you for the feedback. Improving ingestion telemetry and status visibility is part of our Q1 roadmap, and we’re currently targeting the end of March for these enhancements.
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