Notification should not be delivered to bot during an active conversation. 

Even the regular concierge notifications should not be triggered while the user is in the Live chat

completely agree on this, this is a must have feature is the primary native skill of the platform is ticketing and concierge. users, especially approvers etc are not able to have a decent conversation flow with the bot as they are interrupted with ticketing notifications. there is also no concept of a “conversation” with a timeout functionality.

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

Hi Team,

When can we expect this update developed and made live

Thanks

Hi Team,

Could you please provide us with the update with ETA/project plan on this?

Thanks

Hi Team,

Could you please provide us with the update with ETA/project plan on this?

Thanks

Hi Team,

Could you please provide us with the update with ETA/project plan on this?

Thanks

Hi Team,

Could you please provide us with the update with ETA/project plan on this?

Thanks