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4. Future Consideration

Chatbot agent notification improvement

Related products:Agent Studio
  • February 21, 2024
  • 3 replies
  • 20 views

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We need messages and notifications delivered by the Moveworks API to do so during the employees’ respective time zone for work hours. Or if the bot could have the ability to check the users Teams status and only send notifications when the employee’s status is green/available.

Communication is being sent at less optimum hours and adds to our employees’ disengagement with the bot. Thank you!

3 replies

Ajay Merchia
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  • Community Manager
  • February 28, 2024

Hey @akueser - thanks for the feedback. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. 

We are thinking about investing more in notifications during the second half of the year, so we’ll keep this in mind (cc: @yagarwal

If necessary, you can build this in your iPaaS layer by queuing the message to be scheduled later in some sort of message queue (e.g. a database with desired delivery times), and then build a poller that sends out scheduled messages after the event is setup.


Ajay Merchia
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  • Community Manager
  • February 28, 2024
1. New4. Future Consideration

  • Community Manager
  • February 23, 2026

Will continue to place this Idea in Future Consideration to collect interest.