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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    yashCommunity Manager

    Analytics agent2. On Roadmap

    Interact with an AI agent to get analytics and insights about Enterprise search.

    0
    Forum|Forum|5 months ago
    vpawar
    vpawarCommunity Manager

    Streamlined Instance Onboarding for Partners & Admins6. Delivered

    Automatically sends welcome emails to superadmins upon instance creation and allows admins to onboard additional users without requiring user identity setup. Reduces time-to-first-login and eliminates a key friction point in initial instance configuration.

    0
    vpawar
    Forum|Forum|5 months ago
    JonathanKnown Participant

    Help with export for multi line posts1. New

    Hey Team,When we have people trying to use Moveworks to help them with email they frequently post larger lines of text which gets parsed terribly when exporting. Is there any thought on trying to improve that? 

    0
    Forum|Forum|5 months ago
    msvec80Employee

    Ability to Generate a Manifest of Studio Plugins4. Future Consideration

    The ability to create a manifest of plugins in Agent Studio with some metadata (name, description, etc) would allow for simpler visibility into what the assistant can do especially if many plugins are deployed.  For example, surfacing this manifest to the assistant would allow it to tell users more details about the systems it can take actions in and what i can do.  It could also allow sharing these capabilities in other mediums (e.g. internal ai marketplaces, etc).  Dynamically would be ideal (e.g. via API) but even a JSON type export would help. 

    2
    Ajay Merchia
    Forum|Forum|5 months ago
    EdithWilsonNew Participant

    Create company specific default campaign objectives (templates) for campaigns / employee comms1. New

    It would be more efficient and impactful for there to be functionality to enable us to create our own company campaign objectives (templates) and be able to save them and access them via drop down list for “create campaign” in employee communications. Ideally the feature would enable the following:Admins can create and save templates for campaigns.  Templates can be copies and edited.  Templates can be individually named. Templates will show up in the drop down list for  “Create Campaign” Templates can be deleted from the drop down list as needed with out impacting past communications utilizing that template. Audit history of the template for creation, edits, user name and timestamp.  Nice to have: Visually identifiers  like icons and emojis to distinguish the campaign.

    0
    Forum|Forum|5 months ago
    Saranya MInspiring

    Request for SharePoint List Integration Support6. Delivered

    Hi Team, As per today’s feasibility check in MW, there is currently no feature available for integrating SharePoint Lists. While we do have a “File Search” feature, it does not support SharePoint List integration. Kindly consider enabling a feature or leveraging Agentic AI to support this integration.Thanks

    4
    Forum|Forum|5 months ago
    anayak

    Agent Architect Gemini 3 Upgrade4. Future Consideration

    What is it:We have upgraded Agent Architect to now use Gemini 3 Pro and Flash models to encompass all publicly available levels of reasoning.Features + Current Display:Regarding Agent Architect’s new upgrade, Gemini 3 significantly surpasses Gemini 2.5 with superior complex reasoning, improved factual accuracy (with fewer hallucinations), and enhanced efficiency shown by higher scores on key benchmarks such as Humanity’s Last Exam, MMLU, and AIME. In this example, we are provided in natural language and code with an end-to-end guide for building an entire Plugin with all needed supplemental components within Agent Studio:The three levels of reasoning (high, medium, and low) comprise of Gemini 3 Pro, Gemini 3 Flash, and Gemini 2.5 Flash Lite, respectively: 

    5
    afleury
    Forum|Forum|5 months ago
    andrewwhitleyInspiring

    Enable more control on default functionality4. Future Consideration

    As someone who is not using a lot of the OOB functionality (ticketing, approvals, access, etc) and instead building it in Agent Studio, the OOB functionality is still shown to the users which creates a poor user experience. Can we have more control to turn this functionality off or control how it works?Examples:I initiate a generic approval flow to a user to approve something. Once they approve or deny, they have buttons to see next approvals/all approvals. They would expect this to actually show all approvals in all systems which is not the case. Instead it is just what moveworks is aware of which may be stale as records are kept for 30 days. The best workaround I was provided by support was to have the buttons instead respond with a message saying what to type to initiate the plugin for approvals. I have a plugin to comment on a ticket. When I attempt to use it, instead the default functionality to comment is initiated and says I don’t have access as it is disabled. For “Get more help” on a error, I can have it do default ticket creation or a link. I would like it to be able to call a plugin instead. For a link, the button instead opens up a moveworks site which gives the link.

    3
    Forum|Forum|5 months ago
    Gabor NemethNew Participant

    RBAC for Level 1 team5. Not Enough Info to Make Decision

    Build more fine‑grained RBAC for Level 1 Triage Service Desk teams to support least‑privilege access.Current roles are too coarse and require over‑provisioning (Admin) for basic triage tasks, creating governance, audit, and operational risk.

    2
    Ajay Merchia
    Forum|Forum|5 months ago
    ashankar
    ashankarCommunity Manager

    Enhanced New User Identity Journey6. Delivered

    Simplified experience to set up user identity, offering attribute validation, profile review screen and much more

    1
    Forum|Forum|5 months ago
    ryan.kornienkoNew Participant

    Interaction surface being accessible in Agent Studio platforms.4. Future Consideration

    Currently, developers don’t have access to which interaction surface a request came from when Moveworks executes an action and sends the payload to the API. It would be great if we could customize the payload of an action to be able to send to the API where the interaction came from, example: ‘zoom’, ‘slack’, ‘movewebchat’, etc. Our use case is that we want to synchronize sending images across all interaction surfaces for a particular agent so if we had access to interaction surface, we could tell if it came to zoom send to the image to the user’s Moveworks chat in zoom, if it came from slack send the image to the user’s Moveworks chat in slack, etc.

    4
    Kevin Mok
    Forum|Forum|5 months ago
    Indrashis
    IndrashisCommunity Manager

    Simplification of the left nav bar in MW Setup (Enterprise Search)6. Delivered

    Simplify and reorganize the left navigation in MW Setup for Enterprise Search to make key setup tasks easier to find and reduce configuration friction.

    1
    Indrashis
    Forum|Forum|5 months ago
    lalikuma
    lalikumaKnown Participant

    Alerts (email or notification to admin) - When customer pressed unhelpful Navi feedback4. Future Consideration

    Alerts (email or notification to admin) -  When customer pressed unhelpful Navi feedback 

    3
    Forum|Forum|5 months ago
    Nick WorkmanNew Participant

    Include Proactive Notifications in Analytics1. New

    We are not able to see the start of bot interactions that were initiated by a proactive notification (i.e. password expiry, approval notifications, etc.) This makes it difficult to determine the context of an interaction, especially if one gets flagged as unhelpful.Is there a way to include those proactive notifications in the interaction logs?To reduce ignored notification logs, the initial notification log could just last the lifespan of the links to filter out ignored notifications.

    1
    Forum|Forum|5 months ago
    gmerrill
    gmerrillEmployee

    Proactive tracking for users that block a bot4. Future Consideration

    Raising this on behalf of clients who need to be notified whenever a user blocks a bot. We need a feature that detects that the bot is being blocked and either alerts an administrator or generates a report that can power an automated email to get those blocking users back on the bot.This feature should ensure that it checks the roster to stay up to date with current employees and do a check so that users that unblock the bot on their own get removed from the report. 

    8
    Forum|Forum|5 months ago
    KaviKnown Participant

    Enable export/download of users who have blocked the assistant to admin1. New

    Add an “Export blocked users” capability in the moveworks setup user ingestion area that allows authorized roles to download a list of users who have blocked the assistant. At the moment we need to raise support ticket to get this extract.

    1
    Forum|Forum|5 months ago
    rraj
    rrajCommunity Manager

    Enterprise Search Plugin Rollout to US Customers6. Delivered

    Upgrade all US customers to the new Enterprise Search plugin. Additional updates can be found below  

    0
    rraj
    Forum|Forum|5 months ago
    rraj
    rrajCommunity Manager

    Enterprise Search Plugin Rollout to EU Customers6. Delivered

    Upgrade all EU customers to the new Enterprise Search plugin. Additional updates can be found below..

    0
    rraj
    Forum|Forum|5 months ago
    AnnaTNew Participant

    Providing link to the the system whenever it is mentioned in the response1. New

    There is no reliable way to ensure that a link will be included in the summarized AI Assistant’s response even if it's present in the available knowledge. We want to figure out how we can more confidently surface links to the users in the provided response so that they can be seamlessly redirected. For example when the bot is guiding users to go to SAP, Concur, Workday, learning platform or any other the link should be embedded into the response so that user don’t need to search for the URL.

    0
    Forum|Forum|5 months ago
    MshaulNew Participant

    Version Control in Agent Studio7.0 Duplicate

    We are very excited about the updated Agent Studio, but there is some concern about the associated risk without version control. For instance, if two MW users were working on the same Agent Studio Plugin/Conversational Flow and there was a mistake, they would not be currently be able to revert versions (at least not from within Agent Studio). 

    1
    Forum|Forum|5 months ago
    glambInspiring

    Request to Increase Secure Listener Rate Limit6. Delivered

    Your documentation notes that Secure Listeners are rate-limited to “up to 5 requests per second.” This is a constraint for our workflows where we need to notify 100+ users concurrently for a single daily use case.Under the current rate limit:While we can delay individual webhook calls from a large batch of triggers, doing so introduces delays in the overall communication and degrades the user experience. We can also attempt to load balance webhook calls using multiple listeners to stay within the limit, but this adds unnecessary complexity to our architecture and maintenance. In many cases, we cannot easily control or predict how many webhooks will be fired within a single second, especially for event-driven workflows that generate bursts of activity.It would be very helpful to significantly increase this rate limit or provide higher-throughput options so we can better support high-volume workflows without additional overhead.

    5
    Kevin Mok
    Forum|Forum|5 months ago
    andrewwhitleyInspiring

    Slot Resolver strategy inference suggestions5. Not Enough Info to Make Decision

    Problems:We do not have much influence over how to get slots to infer (descriptions and the 3 inference options are nice, but are not sufficient in many use cases) Slot Resolver Strategies are very poor with inference when the options to choose are objects with multiple attributes. I can make it work by just outputting the name of the value (list of strings instead of list of objects), but I also have description values for each option object that I want to be considered to assist in choosing the correct option. This approach also means the api calls are made twice for resolver strategies: once in the resolver strategy to get the string list and then again to get the object in the conversational process which is needed for further actions. If a slot is inferred incorrectly, the user can ask for a change, but it doesn’t handle that change very reliably, if at all. Asking for all options of a slot does not always work and if it does, it usually is cut off after around 20.Current Workaround:Use a generate_structured_value_action to take in a description slot (and possibly others like the user) and do the selection This enables me to pass it multiple attributes to use for selection and build out a detailed prompt on how to choose the proper values. I have it also return a confidence score so if it isn’t confident in the choice, I can exit the plugin with information to provide more detail One negative here is that it then lacks the full context of the conversation. I can try and grab the context with a slot, but that does not always work reliably. Use plugin, conversational process, and slot descriptions to try and influence behavior as much as possible for choosing options and displaying options properly, but this does not always work reliably.While this is working well, I want slots themselves to be able to handle this sort of behavior instead of building around the problems.Proposed solutions:For a slot, give us a text box to define the system_prompt and user_input just like the generate_structured_value_action. This should work seamlessly with resolver strategies. The system prompt can define the logic on how to use inputs to choose the proper slot value and when it is necessary to ask the user for an exact value. For slots that are not set to always infer, always output a human readable version of the value selected on the action when it is selected. At any time afterwards, the user may request to change the value. If they do so, the conversational process goes back to the action where the slot is set as required and moves forward from there. Slots set as required in following steps should be reconsidered in this case. If a user asks to see all options of a slot that has a resolver strategy, all options are presented to the user and they are not cut off after ~20. The max I have currently is around 130 options for 1 slot. Most are under 20, but I do have multiple over this. Give the context as another system provided variable that can be leveraged in a conversational process like data and meta_info

    4
    Forum|Forum|5 months ago
    dhorvathCommunity Manager

    Version History6. Delivered

    What’s newAgent Studio now provides Version History and Revert for Agent Studio assets, a new version-control capability that records every publish and makes it simple to inspect or return to a previous known-good state.Release type: New capabilityProduct area: Agent StudioAvailability: All customers, all data centers. No configuration required.🧭 What’s includedVersion History tab on Plugins, Conversational Processes, Data Types, Actions (HTTP and Script), Event and Webhook Listeners, and MCP Servers. Commit messages: the Publish modal accepts an optional message describing the change. Version chips in the editor header and in the tab strip to show which version is open. Open any earlier version directly in the editor to inspect its contents. Publish from an opened earlier version to create a new version based on that content. One-click revert with a confirmation modal that lists related child artifacts the revert will affect.🌟 Why this mattersBefore this release, publishing an update overwrote the prior asset immediately and teams needed external backups to keep a change history or recover from mistakes. With Version History and Revert:Developers get an auditable history of publishes (author, timestamp, optional commit message). Teams can easily inspect previous versions without rebuilding from scratch. Reverting to a previous version is simple and safe, reducing risk and speeding recovery from bad publishes.✋ How revert behavesRevert is additive and non-destructive:Reverting an asset, for example, currently at V4 back to V3 will create a new version V5 containing V3’s contents. V4 remains in the history and is still viewable. Nothing is deleted so a revert itself can be reverted later. The revert confirmation modal lists the child artifacts that will be impacted so you can confirm the downstream scope before proceeding.⚠️ Known limitationsRevert unavailable for some sub-configurations: plugin utterances, certain Data Type sub-configs, plugin triggering configuration, and slot resolution strategies inside Conversational Processes are versioned and viewable, but cannot be reverted today. Agent Studio surfaces inline flags where these limitations apply. Support for revert on these items is planned as a fast follow. Drafts are not versioned: Version History applies only to published assets. Platform updates are recorded: When Moveworks applies schema migrations or other platform changes to an asset, those updates appear as versions attributed to a Moveworks administrator. Version numbers can advance without a developer publish. No side-by-side diff: To compare two versions, open each one. A diff view is planned for a future release. No staged testing of drafts: You cannot test an unpublished Conversational Process in a staging mode that prevents immediate replacement of the live asset in this release. Staged testing is planned for a future update. One-asset revert only: There is no batch revert and no cross-asset activity log in this release.📌 Notes for developers and adminsEvery publish is recorded with an author and timestamp. Consider adding a descriptive commit message when publishing to make history easier to scan. Because reverts create new versions rather than deleting history, you can always traverse and restore any prior state. Review the revert confirmation modal carefully — it shows child artifacts that will be affected so you can understand impact before proceeding.📚 Learn moreDetailed documentation and usage guidance is available in the Agent Studio docs. If you have immediate questions or feedback, please post them in the community forum and our team will respond.Thanks,The Agent Studio Tea

    1
    kyril.remillard
    Forum|Forum|5 months ago
    glambInspiring

    Add "provide link to source" capability when serving knowledge1. New

    We have many processes which Copilot summarizes which is usually presented OK for users. However, we get many requests where users will provide negative feedback to the bot because they ask “provide a link to the source” and the bot fails. Users could click the citation number, then the citation, then View Source, but many want to just ask for the source URL directly to the bot because getting to View Source is not as intuitive as being conversational. If View Source has a hyperlink to the citation, the bot should be able to list URLs cited

    2
    Forum|Forum|5 months ago
    RanjiniNew Participant

    How to enforce file-size limits on file uploads in Moveworks Script Actions?1. New

    Hi team,I’m trying to enforce a 1MB file‑size limit on file uploads captured through a Moveworks slot. I attempted this using a Script Action, but it appears the approach won’t work because:The location field of an uploaded file is not a valid URL that can be fetched. Script Actions run in a sandbox and cannot directly access Moveworks internal file storage. Because of this, the script cannot read the file bytes or calculate file size, so validation never triggers.I wanted to check whether Moveworks currently provides any supported method or API to validate file size before sending the file to a destination system via HTTP Action.Is there an officially recommended pattern or upcoming feature for this?Thanks in advance for any guidance

    3
    Kevin Mok
    Forum|Forum|5 months ago

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