Summary
Moveworks ticket and approval notifications do not display Multi‑Row Variable Set (MRVS) data from ServiceNow catalogue items. This leaves approvers without key context.
Impact
- Limited visibility for access requests using MRVS
- Extra friction opening ServiceNow to review details
- Slower approvals and reduced confidence in notifications
Request
Add support to parse and render MRVS rows inline in Moveworks notifications so approvers can make informed decisions without leaving Moveworks.
If MRVS is used in your ServiceNow environment, please upvote.
I’ve already been down the support route and they encouraged me to raise a product idea.