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Observing Salesforce permissions

Related products:AI Assistant
  • May 15, 2026
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Contrary to earlier assurance, during tests we have identified that Moveworks is not able to follow/read Salesforce permissions when ingesting content from Salesforce Knowledge. It creates a situation for us that end-users can get access to content through Moveworks that normally they wouldn’t see as their access is restricted in Salesforce. It would be great if Moveworks could read Salesforce permissions in this respect same way as it does it for Sharepoint.