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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    sarthak
    sarthakEmployee

    Audit Logs (SFTP)6. Delivered

     Key DatesPreview: January 2024What Is ItAudit how your developers connect with your business systems and build conversational AI use cases with the help of audit logs. Audit events are available through a new CSV file in our data dictionaryFeaturesView when Creator Studio use cases are created, viewed, updated, or deleted View when Creator Studio connectors and Events API keys are created, viewed, deleted, or used in the botLearn MoreSFTP Overview

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Actions: PUT, DELETE, & PATCH HTTP Requests6. Delivered

    Key DatesPreview: January 2024What is it:You can now configure PATCH, PUT, and DELETE Requests for APIs that leverage those methods!Examples:PUT: Updating objects in ServiceNow PATCH: Used in Microsoft Dynamics APIs DELETE: Used in Microsoft Dynamics APIs Learn More:API Configuration Guide

    1
    Ajay Merchia
    Forum|Forum|2 years ago
    sarthak
    sarthakEmployee

    MyMoveworks unified login6. Delivered

     Key DatesPreview: January 2024What is itMy Moveworks is your new unified portal for all your Moveworks products, documentation, community, academy, and support. It is a replacement for your Moveworks portal (trust.moveworks.com), which is being deprecated on Apr 30, 2024. It provides:✔️ Unified SSO + homepage for all your Moveworks products ✔️ Self-serve role-based access control for all products ✔️ Branded domains (configured as part of SSO setup) ✔️ 1-click login for Community (from top navigation bar, under “?”) 🚧 Feb 23: 1-click login for Academy 🚧 Feb 23: 1-click login for SupportFeatures Branded Domains: Always know which instance you’re in with branded org-specific domains, configured as part of your SSO configuration Consolidated SSO: Access all Moveworks Apps (EXI, Employee Comms, Creator Studio, etc.) + Community, Academy, Support through one sso app (or my.moveworks.com) App Specific Permissions: Allow Moveworks product administrators to manage access to applications  Learn MoreMy Moveworks Overview Community Announcement Post Roles and Permissions Overview New SSO Install Instructions Academy Course Webinars to setup My Moveworks (if you have not setup your Creator Studio SSO) Okta Feb 8 9:00 - 9:45 am PT/12:00 - 12:45 pm ET; Feb 21 4:00-4:45 pm PT/7:00-7:45 pm ET Microsoft Entra ID / Azure AD Feb 15, 2024 9:00-9:45 am PT/12:00-12:45 pm ET; Feb 20, 2024 4:00-4:45 pm PT/7:00-7:45 pm ET All other platforms Feb 15, 2024 3:00-3:45 pm PT/6:00-6:45 pm ET; Feb 21, 2024 9:00-9:45 am PT/12:00-12:45 pm ET Office Hours Tuesdays & Thursdays between 12:00PM PT / 3:00PM ET and 1:30PM PT / 4:30PM ET (Calendly Link) Monday to Friday between 09:00AM PT / 12:00PM PT (Calendly Link)

    2
    sarthak
    Forum|Forum|2 years ago
    beth.winekeParticipating Frequently

    Improve implicit confirmation messages in Creator Studio4. Future Consideration

    I am looking for improvements to the automated confirmation messages from the bot for Paths use cases. We have noticed some of the responses do not match the user’s input which could generate confusion, or are otherwise not helpful. One example is a Yes/No question written as “Are you a member of the Sales, Legal, or Procurement team?” and the bot would always respond with “I understand, you are a member of the Sales, Legal, or Procurement team” regardless of whether the user actually selected yes or no. We also have a few Approvals use cases that are Event-triggered-Paths, and the generated confirmation responses are imperfect. The bot question is written as “Please select one of the following options” with Approve/Reject buttons, and after clicking a button, the generated confirmation is “I understand, you want me to select one of the following options” which is not helpful for the user.  Our CS team has helped us update these confirmation messages and has also directed us to make sure the Action Description for the API endpoint is populated. The automated messages are still imperfect though so looking to understand what improvements can be made in this area, or if it would be possible to configure them manually as part of the overall Path development.This is related to the NLP language issue topic posted earlier in the product forum.

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    Jared
    JaredInspiring

    Control Center Functionality4. Future Consideration

    I have a few questions about and suggestions to improve Control Center.  LayoutI’ve made this suggestion to our CSM and I think it’s being worked on, but the overall UI of Control Center needs some work. I had suggested moving things in the left pane (Campaigns, Admin, etc and also those that are somewhat “hidden” like Support and Academy) and making “tiles” (like we see for Analytics) in the pane on the right.  In fact, it looked like they had implemented this a couple of weeks ago, but now the UI has reverted back. So maybe this is in process and I was seeing the results of a test gone live? Fingers crossed that this was an inadvertent sneak peak and that a UI change is coming soon!  ControlI would like to “control” more in Control Center. KnowledgeI can see KB Articles and whether they are enabled/disabled, but I should have the ability to change that status without contacting Moveworks Support. User RolesVery limited to our controls here. When I get requests for roles, I have to divy up the work between ourselves and Moveworks. Would be great if Org Admins had the capability to grant access to Campaigns and Analytics.  Thanks for listening!JB  

    3
    Jared
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Add creator studio use cases as button in the greeting card / "Hi" Cards / Stoppers4. Future Consideration

    I would like this as a feature to allow add creator studio use cases in the Cards.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Video Embedding in Compaigns (Teams & Slack)4. Future Consideration

    The Microsoft team started supporting the Video play option within Teams.What is the Moveworks Plan to enable the option to add video with the Campaigns, It will be a huge advantage. Please see he attached screenshot.  

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Enable the End to End automated functionality to Add or remove users from the Security Group4. Future Consideration

    As the system is integrated with AD, why are we not looking to implement and Enable the End-to-end automated functionality to Add or remove users from the Security Group?It's supported using Excel, which is too manual.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    dylan.zalewskiNew Participant

    People Lookup by Name Prefix4. Future Consideration

    Hi!My organization is in the healthcare field. In reviewing our analytics data, I’m seeing a lot of utterances like “who is Dr. ___” and the result is always not served. I try replicating some of the utterances and I get “I’m sorry, but I couldn’t find any information” responses. Each test search is for employees who I know exist; I’ve tried searching both common names and names I can see only belong to a single employee. I’ve tested this with the current copilot and the next gen copilot with the same result. I’ve tried different prefixes too (i.e. Dr, Ms, Mr, Mrs, Miss, Sir, etc.) all with the same result.Based on analytics data, I know that my organization would benefit from an enhancement to people search. Perhaps something along the lines of - if the first name in the query is a name prefix, perform search based on the last name.I think it would be incredibly beneficial to my organization, other healthcare organizations, and presumably any organization that may refer to employees by a prefix.Thanks!

    2
    kyril.remillard
    Forum|Forum|2 years ago
    daniel.reedKnown Participant

    Skill availability for a group of email addresses should not be case sensitive4. Future Consideration

    When rolling out a new skill that we built in Creator Studio, we first test with a small group of people. This is easy when limiting access to a list of email addresses. Then we usually roll it out to a department that might be several hundred people and here is where it gets more difficultYou have to use the, “Launch to the users matching the rule” and then put your users in a list like this: user.primary_email_address IN ["xx@xx.com","xx@xx.com”] Cool feature to have for adding 300 addresses at once, but did you know that the email addresses are case sensitive?There is no reason to look at a list of email addresses where upper and lower case would be an issue. It is an annoying extra step to have to convert to lowercase every single time. Please fix this.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    acashinNew Participant

    Software access request via Sailpoint Idnow4. Future Consideration

    To help facilitate access requests, we need a way to serve requestable applications (sources are either SN or Sailpoint Idnow), or capture unknown/non-requestable items and get those into a generic workflow.

    5
    kyril.remillard
    Forum|Forum|2 years ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancements to welcome message.4. Future Consideration

    The request is for an enhancement to the greeting message functionality, which currently supports a maximum of three buttons linked exclusively to native skills.The proposed feature aims to allow the integration of buttons that can activate custom skills created through Creator Studio. This enhancement would significantly improve the visibility and accessibility of newly developed skills for end users, facilitating their discovery and utilization.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    kforcierNew Participant

    Integration with intranet as a knowledge source2. On Roadmap

    Our intranet is driven by a platform/product called thought farmer - would like to use that as a knowledge source for out bot to reference.  

    2
    kyril.remillard
    Forum|Forum|2 years ago
    asummers
    asummersInspiring

    People Lookups - Query different attributes including department, site/city.2. On Roadmap

    I would like the lookup skill to be improved to also query other attributes such as department. For example: “Who is in the Tax Department that works in the London office”. Currently the bot can’t do this. 

    3
    kyril.remillard
    Forum|Forum|2 years ago
    glambInspiring

    Smart Handoff ticket generation shows Title of flow4. Future Consideration

    Smart Handoffs should show the Event/Path/Query TITLE before the user is able to click Submit TicketUpon Submission, the TITLE of the flow becomes the Short Description of the ticket in a ticketing system.This would allow for consistent ticket submission. This enables easier automation of specific Smart Handoffs.For example, if a Path exists titled “[Creator Studio] Help Desk Email Triage” is triggered by a user and ends in a Smart Handoff, the format in a ticketing system would follow:Short Description:[Creator Studio] Help Desk Email TriageDescription: [Creator Studio] Help Desk Email TriageQuestion1: Answer1Question2: Answer2Question3: Answer3 This would allow an automation service to search for the keyword [Creator Studio] consistently whereas the only workaround right now would be to title each question with [Creator Studio] which looks like:Short Description:[Creator Studio] Question1: Answer1 [Creator Studio] Question2: Answer2 [Creator Studio] Question3: Answer3Description: [Creator Studio] Question1: Answer1[Creator Studio] Question2: Answer2[Creator Studio] Question3: Answer3

    2
    kyril.remillard
    Forum|Forum|2 years ago
    glambInspiring

    Creator Studio Map View Expansion4. Future Consideration

    In Creator Studio, the Map View showing the option tree is very small unless using an external (and specifically widescreen) monitor.Allowing the Map View to be expanded further right on the screen would be useful in editing the questions/answers 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Use case building question for Oracle EBS - Enterprise-Approvals4. Future Consideration

    Your current platform supports Concur and AribaWe use the Oracle EBS system as the core platform to submit business expenses.Our customers generally file their expenses in Oracle EBS; once submitted, it went for necessary approvals.We have a lot of delay on those approvals, as they went through email.  Approvers need to click on the URL - > Login into the platform and then click on Submit.The targeted audience is usually the top executives, senior directors, and managers.We really want to enhance the Customer experience by providing single-lick approvals like we are doing with Workday and ServiceNow.Below are the Use cases we want to build.Status of Iexpense submitted. Get pending approval Oracle Expense Report ApprovalsCan someone help us and guide us to start building those use cases? Looking forward to hear from your team. Thanks

    2
    kyril.remillard
    Forum|Forum|2 years ago
    dtaylorNew Participant

    Support for Atlassian Forms4. Future Consideration

    Hello there, This is a request to include the now native Atlassian Forms with in-bot filing.  The need for Atlassian forms is growing as it allows for additional features that are not offered with Jira Service management.  This would greatly improve the bot ticket filing experience as additional fields can be offered up based off of other field value selections allowing service desk teams to reduce the number of available request types needed. Thank you.

    2
    kyril.remillard
    Forum|Forum|2 years ago

    Customer-Driven Triage Model Training4. Future Consideration

    Customers with PROD triage models do not have any ability to directly improve model performance although triage is a high value skill Only current solutions for triage model improvements are: Retrain (expensive and requires minimum 10k clean ticket data) Customer and/or Moveworks identifies patterns to apply heuristic rules. This is a black box process for the customer Until triage improvements are made, customer perceptions of poor performance can be exacerbated by customer’s limited visibility and control Customer has requested a solution that allows them to periodically review Prod triage data and provide feedback for triage improvements. Customer expressed willingness to review data on the cusp on set threshold, if providing feedback on these ambiguous data points could improve triage performance. On the whole, they are open to ideas but looking to gain better control in making continuous improvements to triage.

    2
    Forum|Forum|2 years ago

    Block notification user has been added to a group2. On Roadmap

    Block notification user has been added to a group.  OR allow for customizable language so they can edit/remove language that isn’t relevant.

    1
    Forum|Forum|2 years ago

    Disable Ticket link(Redirect ticket link to ITSM system) to a single type of type(INC) or single type of ITSM system2. On Roadmap

    Customer has requested to remove ticket links to redirect users to their ITSM as they do not want the users to visit the portal. We can disable this for all ITSM integration but because they have SNOW ITSM as well where they want to keep the Links, it creates a problem.They want the feature to remove link to individual type of tickets as well as for individual ITSM integration

    2
    Forum|Forum|2 years ago

    Add GD for users through Software Access2. On Roadmap

    Customer has a workflow where they ask Managers to request Software on behalf of employees. For Software Access, we do not offer a disambiguation experience when a user requests software for someone else. IE - Can you get Jira for John Doe? There are 3 John Doe’s in their environment, and they are not given the option to choose the correct one. We just return a seemingly random choice between the available options We have a disambiguation experience for Groups, where we can provide available DLs and ask the user to choose between them. An equivalent for Software access would meet their needs.They want to streamline the experience for requesting software for other users

    1
    Forum|Forum|2 years ago
    jbentahir
    jbentahirKnown Participant

    Feature Request: Date Range4. Future Consideration

    When pulling in ticket information, we need a way to limit how far back you can pull information from incidents. This is important because processes change frequently and old information is not useful. 

    5
    jbentahir
    Forum|Forum|2 years ago
    jbentahir
    jbentahirKnown Participant

    Feature request: Use internal facing knowledge to write articles but NOT serve knowledge in bot4. Future Consideration

    We have a lot of internal facing knowledge articles for our help desk agents. This knowledge is the most accurate and up to date verses notes in tickets. We would like to leverage this knowledge to write articles but not serve the internal knowledge in our chatbot. 

    9
    jbentahir
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Feature Request: Browser Plugin to Rate comments and resolution notes4. Future Consideration

    As a company we’ll have to start doing some change management on best practices for resolution notes and ticket comments to educate how this data is training AI. It would be so cool if we had a Moveworks browser plugin that can do a few things in Service Now, or writing KB articlesProvide an indicator if their resolution notes passes the test.  Is this good vs bad? Example: Called the user (bad). prompt the user to provide steps taken Example: Sent the user a link to the form (bad) prompt the user to provide the link to the form in the resolution notes Also as a user who is writing resolution notes maybe this browser plugin can summarize steps to the person assigned the ticket to try these steps and if they like it port it over to resolution notes.  Some of this is helping agents use existing ticket data to help them with successful steps and can speed up the operator tasks.

    5
    Apsara
    Forum|Forum|2 years ago

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