Attachment support in Forms

Forum|Forum|2 years ago
March 15, 2024
2 replies
43 views

Hi Team,

Today, bot is allowing users to upload attachments while submitting a ticket via Rich Intake (using the Get Help option), which is great!

But why are we not supporting the attachment while submitting a ticket via catalog (RITM) or record producer (INC) forms? In either of the cases, attachment is mandatory on 99% of forms (reporting an issue or requesting access). We have ~400+ forms in production, and most of them have attachment options.

This is very much needed, and I believe most of your customers are still looking for this option.

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

Great suggestion, however this was a complex configuration in the past but something we are considering in the future.

kyril.remillard

Community Manager

1. New→4. Future Consideration

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