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New Participant
March 28, 2024
4. Future Consideration

In Paths we should be able to use the response codes from API actions

Related products:Agent Studio
  • March 28, 2024
  • 2 replies
  • 33 views

We should be able to trigger additional messaging to our customers based on the response codes from an API action in Paths.

In Paths if I make an API call there are response codes that are not being exposed for my use.  In all of my use cases if a successful code is returned I want to reinforce with the customer that my bot helped them resolve their issue, and when the bot could not resolve their issue offer a message with additional resources or access to a button that will take them directly to a form in my ticketing system.

The current messaging is not adequate and leads to a less than desirable customer experience.

2 replies

kyril.remillard
Community Manager
April 1, 2024

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

 

This is a great idea, we have something in the works that should be able to solve this. More info to come soon. 

kyril.remillard
Community Manager
April 1, 2024
1. New4. Future Consideration