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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    hundleymf
    hundleymfInspiring

    Forms Integration - ServiceNow retraining possible to help performance?4. Future Consideration

    I was told this is a great fit for a product idea.Is there a potential to refine the performance of the Forms Integration - ServiceNow, similar to the optimization we performed on the Triage skill model to enhance its coverage and precision (monthly retraining)? Currently, our bot ingests the form Title, Short Description, and Description. Is there any proportional weighting assigned to each section that we could possibly modify if needed? Sometimes the Title of our forms are not intuitive to what the user are asking, but the Short Description, or sometimes better yet the Description is. It would be nice to be able to adjust the weighting on some forms that the Title does not match the utterance. For example: Intune access is a form used for access to company email on a mobile device. Users will ask “How do I get access to my company email on my cell phone?”, the form does not come up because the Title is Intune, but in the Short Description and Description it list that it’s for access to company email on a mobile device. Additionally, is there a way to manipulate our bot’s confidence level concerning forms? We've noticed a significant number of our forms are not being effectively presented to our users based on their utterances, necessitating adjustments to the form wording by Moveworks to improve user presentation.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    alopezKnown Participant

    Brainstorminc vs Brainstorm LMS4. Future Consideration

    Hi Moveworks Community,My understanding is that QuickHelp is going away eventually and will be replaced by BrainStormhttps://www.brainstorminc.com/preview-brainstorm I see the brainstorm connector in the setup menu but it’s currently pointing to the quickhelp endpoints. Can a new BrainStorm connector be published that is compatible with the updated Brainstorm API spec? Brainstorm LMS Answers integrationhttps://help.brainstorminc.com/Developers/API-Packs-Flows-Content.htm#Get_Content As an LMS platform we see a lot of value in the ability to control and group the content in the BrainStorm platform but one of the challenges has been getting this content in front of customers when they ask relevant questions.  NextGen copilot does a great job combining internal kb answers with quickhelp content.We would like to enable our bot to surface content from the new Brainstorm platform as soon as we’re ready to migrate to it if possible. Please and thank you, -Anthony

    4
    kyril.remillard
    Forum|Forum|2 years ago
    zshresthaNew Participant

    More Analytics on Creator Studio Events3. Existing Functionality/Native Skill

    Creator Studio Analytics has data on “Times completed” and “Times incomplete” for Paths and Queries. However, there is no data on how many times Approvals or other use cases were successfully completed through Events notifications. It would be helpful if we could see data on that as well.

    3
    Ajay Merchia
    Forum|Forum|2 years ago
    carla.hinkParticipating Frequently

    Thumbs Up/Down & Pop Up Window4. Future Consideration

    When the copilot responds and you can select thumbs up/down, recommend making this a bit simpler to submit.  There is a pop-up window for optional feedback and then click submit.  Recommend removing pop up, less clicks.  Also, would recommend a short explanation text encouraging members to select the thumbs up/down.  

    4
    CaroleEvans
    Forum|Forum|2 years ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Native ingestion of other ServiceNow tables into user profile4. Future Consideration

    HI, Requirement: Query in MoveWorks to show the details of application where I am the application owner and to launch this query for only those user who are owning any application.  the application details are stored in ServiceNow. Problem statement : Customization  of ServiceNow OOTB sys_user table. suggested by MoveWorks , case - 00001613 Reason: Not feasible as sys_user table can’t be modified for different moveworks use case as these data is already available in ServiceNow. Suggestion: MoveWorks to add field within mw user profile, while moveworks ingest data from ServiceNow it should consider the other table and populate the needed data within moveworks profile.   Moworks platform can have an additional table which can be referred what to ingest   Regards,Rajeev

    4
    nicole.hulst
    Forum|Forum|2 years ago
    subhashchandraBose.kondapalliNew Participant

    Enhanced User engagement in Queries API Labelling4. Future Consideration

    In the Queries flow, the API Labelling section is right now showing the data from API as it is, but there could be situations where we have to conditionally show more information based on the values coming from API. In such cases, adding markup’s and rules so that we can add colors or emojis to make it more user engaging could help us better.We have  an option to add text response in Path’s flow where we can add markup in the text. Similarly if we have markup and rules to operate on API field values, it would make it more user friendly.For example:Current field: Battery Health(%): battery_health_percentageExpected field: Battery Health(%): (valueOf(battery_health_percentage)<20? <b>valueOf(battery_health_percentage) + “❌” </b>: valueOf(battery_health_percentage))Current Answer: Battery Health(%): 20Expected Answer: Battery Health(%): 20❌

    5
    Ajay Merchia
    Forum|Forum|2 years ago
    puneegupKnown Participant

    Events - Enable all options for OAuth 2.04. Future Consideration

    Events: During the credential configuration process, users are presented with two options: "API Key" and "OAuth 2.0 client". If the "OAuth 2.0 client" option is chosen, it is crucial to enable all the required options, including the access token URL, client ID, and client secret. These additional security measures are necessary to establish a secure and reliable connection with the Oracle platform. By providing these credentials, users can ensure the confidentiality and integrity of their data when interacting with the Oracle platform

    3
    Ajay Merchia
    Forum|Forum|2 years ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Visually trace plugin execution logic4. Future Consideration

    Hi, I see the great potential with MoveWorks path, at the same time what path is missing is debugging and monitoring mechanism within. Upon a trigger of a path, a live instance of that path would give a great help to understand how it is being executed with real-time data. so a path with following feature will be helpful. A unique instance name (path001_<usecase_name>_<triggered_by_username>) each activity with their respective real-time input and output color code of activity, green → executed successfully, red → failed with error (output). yellow → currently executed Regards,Rajeev

    6
    Ajay Merchia
    Forum|Forum|2 years ago
    thomas.lorentsonParticipating Frequently

    Add approvals to plugins4. Future Consideration

    Having the ability handle simple approvals using known relationships (manager) within Paths would increase the amount of use cases that we would be able to handle directly between our bot and other internal tools. Many requests that can be automated will still require a manager approval and in the current state would require those to be handled in an iPaaS solution.  An approval option similar to what is in place for distribution list automation would allow us to connect directly with more internal tools from the bot and decrease the resources required to build new solutions.

    4
    Ajay Merchia
    Forum|Forum|2 years ago
    Angus Walker
    Angus WalkerInspiring

    Customize return values from API call in a Path Use Case7.0 Duplicate

    When a process takes a long time to run, not only may it cause a time out, but it is irritating for the user who has to wait.In order to alleviate this, it is nice to return a message to the user saying something like:Your job is in progress.This can take a few minutes.Don't wait around.We'll pop up a message to let you know when it has been completedOptionally, you might not need to return a message at all.Then, later, you can use an Event use case to return a resultHere is an example of such a use case:The message is possible in a Query Use Case, but it is not possible in the Path Use Case.Could we make it so the Path Use Case works in the same way and have the added option (to both use cases) of not having a response at all.Thanks.P.S. This is in follow up to the following Community post:Path call to API not processing return value. | Community (moveworks.com)

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    MW4Web mobile friendly3. Existing Functionality/Native Skill

    HI Team,We need a provision to see MW4Web in mobile friendly manner. We have hosted MW4Web in IT Direct and many SharePoint pages. But today this is not mobile friendly.  Can we make MW4Web works best in mobile as well? 

    7
    ashokmoorthy
    Forum|Forum|2 years ago
    Matt StimmelKnown Participant

    Upload a file for Creator Studio use cases4. Future Consideration

    Moveworks is one of or most popular AI efforts, but it’s certainly not the only one. As an end user, I’d like to send a  file to the Moveworks Chatbotso that other AI systems can act on that file and return a response.Examples:1. Send a video for transcriptionUse internal language translations (customized to translate immunology concepts) Review the proposed document against corporate standards (the other AI system would be doing  RAG against guidelines) “Does this software rollout plan align with IT policies?”   Ultimately there’s a lot we could do with this.     We’d like to see this exposed to creator studio paths

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    glambInspiring

    Allow Responses/Slots to be used in "Present an answer or text response"4. Future Consideration

    In Creator Studio Paths ending in written responses, slots cannot be referenced in the response. It would be useful to reference answers in written responses like so: Question_1: What OS are you using?Options: Windows, macOS, iOSAnswer: macOSWritten response: You’re currently using {{Question_1}}Output to user in the bot: You’re currently using macOS

    5
    Forum|Forum|2 years ago
    Matthew.DoddNew Participant

    Utilize AWS VPC Peering for Creator Studio connections4. Future Consideration

    Instead of having to use a publicly exposed endpoint for an integration with Creator Studio it would be ideal to connect with Moveworks using something like AWS VPC Peering.

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    glambInspiring

    Allow the 48-hour bot timeout to be configurable in Moveworks Setup.4. Future Consideration

    Allow the 48-hour bot timeout to be configurable in Moveworks Setup.We’d like the Copilot bot to time out much sooner than 48 hours. Currently, Copilot retains conversation context for 48 hours where we’d like this to be 6, 12, 24, or 36 hours instead. Typical bot users will not know to use stop words such as “Cancel Request” if they did not complete a Path or if Copilot considers their next question a follow up to the original question. Example:Question 1: What are the 3 device replacement options for MyCompany?Copilot Answer: Here are the replacement options for Windows, Mac, and iPhone...*User waits 24 hours*Question 2: Tell me about iPhonesCopilot Answer: The iPhone replacement option consists of …Expected Answer: MyCompany provides iPhones for all employees and 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    christine.turgeonKnown Participant

    Citations for FAQ - Not necessary!4. Future Consideration

    We have noticed that citations are offered for users even when the knowledge source is a FAQ. Since the user cannot click on a FAQ citation, could it be possible to not put any citation when the source is FAQ? It would reduce user confusion. We have had users complain they cannot click on a citation.  

    2
    kyril.remillard
    Forum|Forum|2 years ago
    KaviKnown Participant

    Confirmation Prompt before critical operation4. Future Consideration

    We would like to propose implementation of a verification step that prompts users for confirmation before executing significant operations such as "Close Issue" or "Approve." This safeguard would mitigate the occurrence of accidental closures and approvals, which have been observed to negatively impact our service quality KPIs by necessitating issue reopening's.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    glambInspiring

    Search for KB Article by Article ID4. Future Consideration

    Requesting that searching for a specific KB article by Article ID be added to Copilot.Our company heavily refers to specific articles by their ID number. When referring to articles, we’ll say “We need to update KB12345” or simply “Update 12345”Our internal portal for searching knowledge articles allows for typing “12345” and receiving that article. It would be great to say “Show me KB12345” and get a summary of only that specific article. I know this is possible with Queries, but it would be nice to have a feature built into Copilot similar to how you can ask for a specific ticket by incident ID such as “Show my ticket 98765”

    2
    kyril.remillard
    Forum|Forum|2 years ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Add Triage Coverage and Precision Data to Bot Performance Analytics Dashboard4. Future Consideration

    Our organisation has enabled Triage for updating business service for all groups. We are unable to track the triage coverage and precision data from our dashboard. This could be a great identifier for presenting triaging data to our leadership team.  This data helps us assess the performance of bot triaging tasks, pinpoint areas where the bot excels, and identify areas needing adjustments or additional training. This leads to overall process improvements.      

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Additional Dynamic Filtering on Analytics4. Future Consideration

    Is there something on the roadmap to improve the filtering on the analytics dashboard? I would love to be able to filter by: Issue Origin Entity Channel Name Channel IDSome other filters I wish I had (currently not available in the export either)Company Name We have various companies that our one singular bot supports, and it would be nice to being a able to filter data by business unit (company name) Currently I have to download the spreadsheet and create pivot charts and then insert charts to get the view I want, but I wish I can quickly do it on the website dashboard when I just wanted a quick glance at the data. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Chat logs/audit made available to customers4. Future Consideration

    Problem: When auditing or investigating Analytics, there are scenarios where I would like to see the chat conversation between the bot and the user to see what happened.  Questions I have when wanting to look at the logs:  Why was this negatively rated? What information was served?  Who submitted the ticket?  What prompts did the user follow up with?  Current Scenario: I would have to reach out to my CSM with the “User Record ID” to help me investigate. However I would only escalate very specific scenarios vs browsing as I am curious.  Proposed solution: Allow customers view the audit/log history of a specific “User Record ID” just as our CSMs have access.  There needs to be tight security/access in place as well since there could be sensitive data with regards to the HR Domain.  A nice to have (or future roadmap after initial implementation) is to provide even more granular ACL, such as some users can only see specific domains vs being given access to see logs in general. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Andrew
    AndrewInspiring

    Additional Reporting Capabilities For Employee Coms4. Future Consideration

    While the individual com reports for each campaign are great, its come up recently to report on a quarterly basis and domain basis our impact that employee coms are having.For example, it would be great to be able to look at the coms sent all of Q1 to see the number and what the avg engagement % was for the coms. It would be helpful to then be able to filter that further by using domain tags when setting up the communications so we can see engagement for only HR, IT, Finance, ect if those coms we tagged.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    austin.krogh
    austin.kroghKnown Participant

    NGCP: Allow for ServiceNow forms to be completed directly in Omni interface4. Future Consideration

    Instead of requiring a redirect to ServiceNow to complete a form, allow user to complete form directly in Omni. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    stuart.williamsNew Participant

    Employee Comms Library / Generative Comms Content4. Future Consideration

    I have a couple of thoughts.Firstly it would be good to have a library of standard comms templates based upon the categories that can be chosen when starting a new comms campaign.Not necessarily available within the Comms product, but as a library within communities where Moveworks customers can upload their comms as templates for others to adapt and use themselvesGeneral announcement IT policy & updates Security policy & updates Software migration License management Scheduled maintenance Report an outage SurveySecondly - has any consideration been given to leveraging the CoPilot bot to assist in writing the Employee Comms, for example as step through the Comms process, as I select the type of Comms at the first stage (Select Campaign settings), the bot asks me for some details regarding what the comms is about and it generates an initial suggestion which can be edited on the “Create Campaign Message” stage of the process.Just a couple of thoughts to make our lives easier :-)

    2
    kyril.remillard
    Forum|Forum|2 years ago
    ramon.espinosaNew Participant

    MadCap Content Management System4. Future Consideration

    We currently use MadCap IXIA CCMS: DITA Technical Writing Software | MadCap Software for some knowledge articles or one of our products and would like to leverage Moveworks to source this for answers when users are doing a search via the Bot.

    2
    kyril.remillard
    Forum|Forum|2 years ago

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