Changing the Knowledge sources (ranking) based on Domain (IT & HR)

Forum|Forum|2 years ago
July 17, 2024
2 replies
17 views

Change the Knowledge /Answer relevancy for HR domain.

As we integrated with the HR (Freshdesk) knowledge integration. We find that Navi is Prioritizing the freshdesk KBA at last.

We want to change the relevancy when serving answers from HR Domain.

1. Freshdesk Knowledge

2. Sharepoint knowledge

3. FAQ etc.

Your thoughts and suggestions on this.

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

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