Copilot Analytics - Add measure for unique conversations

The Analytics currently shows counts of interactions however it would be very helpful to also understand the number of unique conversations as a conversation, as I understand it, could consist of one or more interactions. 

I am also struggling with how to best understand the “deflection rate” and “resolution rate” the new analytics does not make it clear how often a question is asked and resolved by the bots answer vs asked and not being resolved by the bot results in a ticket creation or some other type of handoff.