4. Future Consideration
Knowledge creation and modification using prompt
- The knowledge created by using prompts gives generic solutions.
- The steps provided are referred to end user stating what they need to do to get issue resolved.
- e.g., for password reset it will ask user to call IT help desk.
- When KB created using prompts, do they refer to our knowledge base? And in future if yes how it will show which KB it has referred?
- If a new KB is created it still states the KBs to update, on what basis it would be as the KB is being created from scratch.
- The search icon on the editor shows it active state feel like we can click on it, need to check on that.
- The tickets arranged after clicking view sources are date wise or randomly organized. Would like to have filter option for sources to view
- Upon making changes to original article from home-page it will not show any signifier that it saves as a new articles.
- Eg As shown below it creates a new article for every change you make in article the original article
