Need insights data to capture knowledge article usage
Context :
Our Knowledge Management team keep getting continuous requests from our Service lines about which knowledge articles were Used or were Helpful in providing response to User's queries in Una Bot. So that the Service lines can further look into the articles which are less frequently used to either retire them and/or Create new articles to address User's frequent queries.
To service the article Usage requests from Service lines we require the following information to come from MWs Insights data.
1) Articles matching User’s query in Una bot and used in giving summarized response (See Screenshot # 1)
2) From the summarized response the article(s) actually viewed by the Users (See Screenshot # 2)
Screenshot # 1 :

Screenshot # 2:
