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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    sinloesNew Participant

    Campaign - File a ticket option4. Future Consideration

    Currently when we create a Campaign message to send out to all employees to report a system outage we have the option to add up to 5 buttons. And based on the help documentation page I know we can configure the button for text response, URL, or feedback button. We would like to request a configuration change to "File a ticket" button when we send out a campaign message for a system outage along with the option for rich ticket filing format (if possible). In addition, we want the bot to understand that if they click 'file ticket' option based off the outage notification that it does not ask the user to describe the issue again. It should just include the description from the system outage notification we send out.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    PabloNew Participant

    Scoping of article suggestions as per defined user permissions and user criteria in service-now4. Future Consideration

    Knowledge Studio suggests all Knowledge articles in linked Service-Now instances, independently of user roles and criteria.Knowledge Studio users end up seeing knowledge articles not meant for them, raising concerns for the “need to know” principle. Since the Chatbot can take user criteria and roles into consideration this should also be possible for Knowledge Studio.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Need another custom audience section apart from Newhire4. Future Consideration

     Need another custom audience section apart from Newhire. Sample Below. We want to target the group of Managers  (New Hire/ Promoted ) to target specially curated compaigns. Do we any other mechanism to achieve this ?  

    2
    kyril.remillard
    Forum|Forum|2 years ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Clone similar stories in Paths with improved editing4. Future Consideration

    Hi, For the development easiness, I see following enhancement  Copy-paste support for the path → If the path activities can be copy - paste to avoid rework on similar activities. Deletion of the path steps without affecting next activities in line → Right now the if you delete anything within the path, It would delete all the other activities in the stream. Activity for js manipulation → JS script executor would be really helpful for data massaging, validation and error handlingRegards,Rajeev

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    puneegupKnown Participant

    Support using credentials from an external secret manager4. Future Consideration

    Adding as a product idea suggested by Ajay Merchia   

    1
    Ajay Merchia
    Forum|Forum|2 years ago
    sarthak
    sarthakEmployee

    Development Mode6. Delivered

    Key DatesLimited Preview: March 2024 Preview: April 2024What Is It:Get detailed analytics for your production use cases by marking use cases as “Launched to Production”FeaturesManage Analytics Views: Enable developers to specify which use cases are test versus in production, and as a result, included in analytics. 

    7
    Ajay Merchia
    Forum|Forum|2 years ago
    glambInspiring

    Increase number of nodes in Creator Studio Paths4. Future Consideration

    Increase the number of possible nodes in Creator Studio Paths to beyond 30. I believe the current limit of nodes is 30. It would be useful to increase this to allow for more complex and longer troubleshooting paths to be built

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    glambInspiring

    Multi-Select Slots4. Future Consideration

    In Creator Studio Paths, when presenting a follow up question / action, you can choose to Split Options or Merge Options.It would be extremely helpful if Merge Options could allow the user to select multiple options before continuing to the next question / action.For example, a Path could be asking which devices the user owns.Question: Which devices do you own?Choices: Windows, Mac, iPhone, iPad, LinuxIf a user needs to select more than 1 option, we’d have to create 5 separate Split Options with follow up questions such as “You own a Windows device. Do you own any other devices?” This means a simple 1 question flow may end up needing multiple follow-ups, running into the 30 node limit issue.A simple fix would be to allow multiple selections for Merge Options and continue through to the next question

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    malabika.mukherjeeNew Participant

    Automated test scripts4. Future Consideration

    As AkzoNobel scales with Creator Studio, there is a request for automated testing across use cases.AkzoNobel defines a few utterances per use case and expected answers / bot response Moveworks allows AkzoNobel to run an automated script which tests these utterances in production and checks the response against the expected answers. Moveworks provides a report with a breakdown of failed and successful scenarios The idea would be that they can run this daily and have confidence all use cases are working and take quick action for ones that are not

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    navya.kandiNew Participant

    To add 'Stop' keyword which has capabilities of 'Cancel' keyword4. Future Consideration

    When we try to raise ticket through bot, and in the middle of the process if user wants to discontinue, user usually enter ‘cancel’ and bot stops the process. How about also adding ‘stop’ keyword which has the capabilities of cancel.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI + : Analytics [Time to approve with NAVI vs other tools (Time off, SMART, Oracle, etc)]4. Future Consideration

    BPI + : Analytics [Time to approve with NAVI vs other tools (Time off, SMART, Oracle, etc)]

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI + : Analytics [The volume of questions being asked of NAVI that are creating a ticket]4. Future Consideration

    BPI + : Analytics [The volume of questions being asked of NAVI that are creating a ticket]

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ :[The volume of tickets that are being asked of NAVI and are NOT creating a ticket (Being answered successfully)]4. Future Consideration

    The volume of tickets that are being asked of NAVI and are NOT creating a ticket (Being answered successfully)

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI+ : [NAVI vs Fresh Desk tickets volume comparison month over month]4. Future Consideration

    BPI+ : [NAVI vs Fresh Desk tickets volume comparison month over month]

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI + : [% Of NAVI being repeat users or first-time users]4. Future Consideration

    BPI + :[% Of NAVI being repeat users or first-time users]

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    BPI + :[Customer Satisfaction]4. Future Consideration

    BPI +  :[Customer Satisfaction]

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Pareto Charts4. Future Consideration

    One chart that I have used heavily in the past in helping me focus my efforts is with a Pareto Chart. I would love to see a Pareto chart on the Analytics dashboard (probably filtering data from the Entity field). I currently manually create these in excel with the downloaded data, and It has been beneficial for me to focus on which topics we need additional Knowledge articles in. Unfortunately Knowledge Studio does not allow for specific date range suggestions yet, and I would look at this quarterly to see where the knowledge or form gaps are. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Allison.GoldmanNew Participant

    Bot Response Width Truncated4. Future Consideration

    In the year 2024, average end users have monitor sizes 24”, 27”, even 43”.  Why would Moveworks truncate their bot responses in Slack at 8” or 85-ish characters instead of utilizing the entire Slack canvas.  It creates lengthy and awkwardly formatted interactions.  Please implement word-wrap respective to screen size.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    afleury
    afleuryInspiring

    Can Moveworks article references to ServiceNow KBs be presented as hyperlinked KB numbers instead of the Moveworks markdown?4. Future Consideration

    In the example below, it would be easier to read if the Moveworks links to ServiceNow KB articles below were presented as just the ServiceNow KB numbers and displayed as a hyperlink to the KB number article. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Export the data from BPI+ limited to 5000rows4. Future Consideration

    Unable to download more than 5,000 rows .This is really a problem as weekly review of the users data and work on improvisation may consist more than 5000 rows.splitting is very much time consuming

    2
    kyril.remillard
    Forum|Forum|2 years ago
    YMRNew Participant

    Campaign Folders4. Future Consideration

    Hi! It would be very useful to be able to organize campaigns in folders for better management (and avoid feeling overwhelmed). Thanks.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    austin.krogh
    austin.kroghKnown Participant

    NGCP: Connect with colleague option as part of people lookup plugin4. Future Consideration

    Provide a link to connect with colleagues via Teams or to send an email as part of people lookup functionality - both a hyperlink with the email to send an email and/or a link to chat with them in MS teams would add a lot of efficiency to this existing capability. Thank you!

    2
    kyril.remillard
    Forum|Forum|2 years ago
    afleury
    afleuryInspiring

    Customising Moveworks chatbot Teams cards to filter ServiceNow changes notification and make them easier to read.4. Future Consideration

    Having an option for Moveworks chatbot to allow users to customise the type of notifications they receive  dynamically e.g. If the user only wants to have ServiceNow Changes that are marked as "Technical Review", "Team Leader Review" or "Manager Review" approval notifications and they’re on the approval mailing list.Some users care about specific change approval e.g. “Team Leader Review” or “Technical Review” and can change if they’re filling in for others. It would be useful for them to have the option to filter the Moveworks notifications / chat down to cut through the noise so they can focus only on the ones they care about.If it’s not possible, or perhaps another option would be to colour code the notification e.g. if it’s “Technical Review” then the Chatbot approval notification card could be coloured or text highlighted orange etc.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    KaviKnown Participant

    Capture Ticket Reopen reason in the bot4. Future Consideration

    We would like to capture custom reopen reason as shown below along with the users comments to describe reopen comment 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Fulfiller Persona Ticket Support8.0 Possible Agent Studio Solution

    Is there any plan to allow Moveworks to assist ticket fulfillers more? We are using ServiceNow as our ticketing system and here are some use cases:  I am a fullfilper and … through slack/botI want to close a ticket from I want to add a comment to a ticket I want to change the status of a ticket  I want to see open tickets assigned to meI know that there is a ServiceNow supported bot that can handle fulfiller management. Would this be something we have to go through Creator Studio and take advantage of the web hooks? Or is there something on the roadmap for Moveworks to also use your bot that will focus on the fulfiller experience/persona in the future? 

    4
    jgo
    Forum|Forum|2 years ago

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