DNT [Do not translate] Keyword requirement in Live Agent Chat

4 replies
42 views

Hello Team,

We would like to request a feature that allows certain chat messages to remain untranslated. For example, when an agent shares a folder path with a user, it does not need to be translated. Our proposed idea is to append a 'DNT' keyword before the chat message, which would be skipped by the MLS engine. This feature would enhance communication efficiency and reduce the risk of misinterpretation.

Smart Handoff

kyril.remillard

Community Manager

1. New→4. Future Consideration

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported, we appreciate your feedback and will consider it in the future as we continue to build and improve our product. Please keep up to date with our latest release notes here.

This is a reasonable request that a few customers have voiced, we will monitor this thread for comments and upvotes.

andrew.mairena

Community Manager

4. Future Consideration→6. Delivered

andrew.mairena

Community Manager

This feature has been delivered. For more details, read our help site documentation

https://help.moveworks.com/docs/live-agent-message-brokering#dynamic-translation

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