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New Participant
June 25, 2024
3. Existing Functionality/Native Skill

HappySignal integration to capture end users satisfaction

  • June 25, 2024
  • 2 replies
  • 21 views

Hi,

We are using HappySignal to capture end users satisfaction after incident resolution. We would like those notification to be integrated in Moveworks.

Priority 1 is to have notifications sent and answer captured inside Moveworks at incident resolution

Then it will be great that HappySignal surveys can be also sent when interaction ends (if no incident is created)

Regards,

Guillaume

2 replies

dluckadoo
Employee
July 2, 2024

@ghenon you could likely solve this using an event-triggered path. See our documentation here and let us know if you have any questions!

Dray

Dray
dluckadoo
Employee
July 2, 2024
1. New3. Existing Functionality/Native Skill
Dray