Scripted Rest API are needed for Abbvie Customer

Forum|Forum|2 years ago
June 25, 2024
5 replies
49 views

We need Moveworks to be able to call Scripted Rest API for our ServiceNow integration. This will enable us to call automation with very little customization.

Adding a key example we are trying to solve:

One simple example which we cannot currently do is Resolve tickets. We won’t get table access to do this because what the Resolve button does in the front end is trigger a series of workflows, i.e. email, status change, survey, etc. Our servicenow team tell us that if a scripted rest API was available all of these types of button/automation can be triggered from bot.

ashokmoorthy

Inspiring

@eric.ruiz - We are doing other way. We are calling our SNOW scripted rest api/web hook from CREST for calling multiple api’s, calling workflow, flow designer to enable automations.

Ex - For clearing Teams clear cache, browser cache clearing, Nexthink oneclick action,..

dluckadoo

Employee

@eric.ruiz what functionality are you looking for? Sounds like @ashokmoorthy solution is likely the best, though I’d like to know your specific usecase in case there are complicating factors here.

Dray

Dray

Andrew

Inspiring

I’d love to hear more about those use cases that you listed @ashokmoorthy. Especially curious to see how they were configured.

-Andrew

kyril.remillard

Community Manager

1. New→5. Not Enough Info to Make Decision

E

eric.ruizAuthor

Participating Frequently

Adding a key example we are trying to solve:

One simple example which we cannot currently do is Resolve tickets. We won’t get table access to do this because what the Resolve button does in the front end is trigger a series of workflows, i.e. email, status change, survey, etc. Our ServiceNow team tell us that if a scripted rest API was available all of these types of button/automation can be triggered from bot.

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