Enable employees to raise urgent requests through the bot

Forum|Forum|2 years ago
July 1, 2024
3 replies
24 views

I’ve had multiple requests from staff internally that they would like to be able to raise tickets through the bot and indicate the level of urgency. Currently there is no way for them to do this except to add text in either the title (where possible) or the description of the request. This can approach can lead to delays in triage as the text to support the urgency / escalation is buried in the content of the ticket. Can there be a flag / button or similar for staff to highlight urgent tickets or request escalation?

kyril.remillard

Community Manager

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dluckadoo

Employee

@mel.spinks this may be doable using our existing Rich Ticket Filing capabilities. Can you review this documentation and let us know if it would meet your needs?

Dray

Dray

dluckadoo

Employee

1. New→3. Existing Functionality/Native Skill

Dray

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