Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Hey everyone,We're thrilled to announce a significant enhancement to how we track feedback telemetry in your analytics dashboard.We heard from many of you that the feedback counts in your dashboards were low. You told us this made it challenging to get a full picture of employee sentiment, potentially causing you to miss key opportunities for improvement. What's Changing?To give you a truer and more immediate signal, we are upgrading our feedback tracking. Previously: We counted feedback after a user clicked thumbs up/down and submitted the follow-up form. Now: We are capturing every single thumbs-up and thumbs-down click as a feedback event. This change ensures that even the quickest, most immediate reactions from your employees are counted, giving you a much richer dataset to work with. The Impact

Hi, I am encountering API Not found Error while accessing DATA API to extract Interaction Data from Moveworks.  I have passed the Token after authenticating as mentioned in the help doc. Please guide me

Hey everyone, I have a question for the group that I’m hoping someone may have experience with. We’re planning a governance overhaul this coming year, which will likely include implementing an identity governance (IG) system such as Okta OIG, Lumos, or Zluri IG. Has anyone successfully done this or currently have a setup where Moveworks integrates with an IG platform? Our current plan is to keep Moveworks as the entry point for all software access requests, but then hand off the backend processing and approval workflow to OIG (or whichever IG tool we adopt). Okta and similar platforms offer more advanced capabilities—like time-based access and improved audit controls—which we need for compliance, upcoming security certifications, and more robust user access reporting. If anyone has insights, lessons learned, or is open to sharing how they approached this, we’d love to connect!

I’m the Sr. Technical Content Writer on my team and was hoping to use Knowledge Studio to help identify knowledge gaps so that I could proactively update and create new material. However, I’m not finding the suggestions helpful at all. When I open the suggestions, I make sure to open every associated ticket. If present, I also open the referenced existing documentation. I then recreate the prompts in the bot and every single time I’ve received a perfect answer. Knowledge Studio doesn’t seem to be finding any real gaps. Additionally, the text it suggests is often completely unusable. Most of the time, the suggested content says to refer to existing documentation. 😐 EXI has been proven more useful, specifically in APPAS AND SERVICES DETAIL  > Generate Insights. I wish the two tools could actually be combined. 

🎉 Triage 2.0 is now General Available (GA), available in Moveworks Setup What is Triage?For issues that cannot be resolved instantly, Moveworks Triage can categorize and route these tickets to ensure that they reach the service desk team best equipped to resolve the issue. Triage intercepts newly created tickets that passes a filter, configured by the customer. Then, Triage will attempt to classify the configured ticket fields, e.g. such as assignment group, category, subcategory, cmdb_ci, etc by retrieving the top 10 most similar tickets and select the most common field value (assignment group = WW Manufacturing). If the prediction confidence level passes the threshold, Triage will automatically update the ticket - all within 1 minute of the ticket being created. What changed from Triage 1.0?Triage 2.0 is a dramatic improvement from its predecessor (Triage 1.0) as its architecture is

I’m working on a use case to ingest a Google Drive that requires profile boosting. I see in this documentation clear guidelines for how to label and thereby boost geographic specific information based on user profile location.  Does this hold true for both MIME types of content, articles and files? Context for what an article vs file is taken from this documentation:Knowledge Base Articles (KBA): HTML-content such as .aspx pages & .md/.mdx (markdown) Files: Such as .pdf, .ppt, .doc, & .txt 

Strengthen your data governance with custom viewsToday, we’re introducing a new way to manage who can see what inside your analytics app. This release combines enhanced RBAC controls with flexible, customisable views—giving super admins more control over sensitive data and enabling teams to share only the insights that matter to the right stakeholders. 🔐 Govern Sensitive Interactions With the Interactions Viewer RoleUser–bot conversations can include sensitive information. Previously, anyone with Bot Analytics Admin or Bot Analytics User roles could see all interactions with full PII.With this release, super admins now have a dedicated way to govern that access through a new role: Interactions Viewer.Only users given this role by a super admin can view the full interactions table—including user prompts, bot responses, email, ID, and citation details, etc. This ensures that organisat

Hello Moveworks Community! 🚀 We have updated our Interactions API to now include free-text user comments from CSAT campaigns. This gives you direct visibility into the exact feedback and sentiment your end users are sharing. How to retrieve this data:  You can capture the user's specific feedback in detail.content field.To filter for these specific events, look for: Interaction Type: INTERACTION_TYPE_UIFORM_SUBMISSION Label: mw_form Detail Field: "CSAT Feedback"  

I’m wondering if any other customers are awaiting their November 2025 Knowledge Studio recommendations. Our recommendations are typically received by the 3rd of each month and as of 11/14/2025 they have not been received. I’ve been unable to confirm if this is specific to our account or KS as a whole through support. Please Help!

hey all, i have an Event notification setup that i have a need to pull some log data out of for the last 2 months of the Event plugin running. i’ve looked in the Analytics modules though, and it says my Events have no data to report for the timeframe…i also checked the Logs module and tried to do some filtering but also came up empty handed :/ my use case is essentially: there is a job that runs in our ITSM and at the end of it sends a payload to the Event endpoint to deliver to a recipient(s), i need to retrieve all the recipients that the message has been delivered to over the last two months.i noted these below two community posts from a few months ago and it seems like it’s known that this capability isn’t supported currently, but i wanted to triple check and confirm there wasn’t another workaround to accomplish my goalt

I noticed that in the user attribute documentation there is a list of default values that can be mapped like first name, last name and so on. When i look at a user profile or the user lookup settings there are additional attributes that are not mapped and show empty on the profile like (Preferred Name, seat name, seat link, etc.).  I created a custom attribute for seat name and it populated as a second attribute called seat name so in the user profile now I have seat name filled as a custom and seat name empty separately. Are these able to be mapped without creating a custom attribute? 

Is there anyway we can ADD my Custom Domains to Knowledge Config?Right now, my only options are to keep adding OTHER or using the pre-determined domains. Why not add the custom domains to help the Assistant further segregate the knowledge?It will also help me tremendously with my raw data, which now it's just bucketing everything in OTHER.   

We are using Content Publishing - Rich content editor to create dynamic topic pages “microsites” within the Employee Portal. An example, is a global wellness benefits microsite, which links out to other country microsites and KBAs.It looks like Moveworks bot does not ingest content within these dynamic topic pages which seems to be stored within the content library [sn_cd_content_base] and [sn_cd_content_portal]. Has anybody found a workaround for ingesting this type of content into the bot? Rich content is displayed as Pages within the employee portal. 

Our team is looking to get some metrics for Daily Users and Direct source of ticket opening. I see the Data API only has a route to pull interactions. Is there another way to get that data? Or is the recommended way to pull the interactions and then count how many there are?

We are pleased to announce that the new Interactions Viewer role is now available under RBAC.  This role ensures secure and streamlined access to interaction-related data across all web-based data products.🔍 About the Interactions Viewer RoleUsers with the Interactions Viewer role will have access to the following products:Interactions Table Feedback Table Channel Resolver InteractionsAdditionally, they shall be able to drill down into widgets , ie, click to view interactions in Plugin insights.🔐 Access ManagementAll users who currently have access to any of the products listed above have automatically been assigned the Interactions Viewer role.Super Admins can add or revoke this role for users as needed. We recommend that Su

Hello Moveworks Admins,We’re excited to announce that enhanced On-Premise Agent screen will be available in Moveworks Setup on 11th November 2025. These new features provide comprehensive visibility and control over your deployed agents, making agent management easier and more effective.🌟 Key BenefitsMonitor agent health and status: Track whether your agents are successfully connecting and serving requests from the Moveworks platform Streamlined agent lifecycle management: Create, upgrade, and stop agents directly from the Moveworks Setup UI Troubleshoot connectivity issues: Identify and resolve agent health problems with detailed status monitoring Centralized operations logging: Track all create, upgrade, and stop operations with comprehensive audit trails Simplified deployment: Generate secure org

We are about to introduce a new role in Analytics called the Interactions Viewer. This role ensures secure and streamlined access to interaction-related data across all web-based data products.🔍 About the Interactions Viewer RoleUsers with the Interactions Viewer role will have access to the following products:Interactions Table Feedback Table Channel Resolver InteractionsAdditionally, they shall be able to drill down into widgets , ie, click to view interactions in Plugin insights.🔐 Access ManagementAll users who currently have access to any of the products listed above have automatically been assigned the Interactions Viewer role.Super Admins can add or revoke this role for users as needed. We recomme

I’m trying to get clarity around the relevance of newly ingested articles for the monthly recommendations. If a knowledge article is added to the knowledge base AFTER a ticket has been created, will this article be included in the “VIEW ARTICLES TO UPDATE” section, or is it considered an outlier since it was not part of the knowledge base when the ticket was created?

We’re excited to announce that new Ingested Knowledge and Files Screens will be available in Moveworks Setup on November 12, 2025. These screens provide comprehensive visibility into content imported from external systems, making content troubleshooting easier and more effective.🌟 Key BenefitsCheck health of connected systems: Monitor whether Moveworks can successfully crawl and ingest files from your connected systems Troubleshoot record-level issues: Identify and resolve issues such as lower than expected record counts, missing records, a record not serving to users, and more Periodic checks on key metrics: Keep periodic checks on ingested records, serving records, and non-serving records Perform UAT of newly configured system: Validate that content is successfully ingested and indexed. Additionally, verify ingested and serving record

We have the listener functionality and are leveraging it for a larger use case. We need a way to show how much people are actually using it for adoption reporting. However this information is not included in the analytics ui page or in it’s associated api. The most I can see on usage is in the logs, but that is not exportable so not really usable. Is there any other way to get reporting on how many times the listener is called as well as how many times people actually proceed with using it?

Great to connect with you! I recently joined the Moveworks community after attending a Hackathon event in San Francisco. I have a pipeline of tasks that I am eager to automate and am highly motivated to make progress but am interested to find the best way to apply my efforts.What I’ve done so far is to complete two of the Quickstart projects and about half of the course videos of “Agent Studio Developer: Level 1 Certification.” I plan to work through the remainder of the videos and a couple more of the Quickstarts. For those of you a bit further along in your automation or AI usage journey, where do you recommend that I focus my next effort?For context, I have a “commercial/analyst” type role. I regularly code in Python collaborating for my job on Github, but I’m not a professional developer. I experimented with Power Automate about two years ago, setting up a few automations that I continue using until now, but got stuck back then in implementing some

 At Moveworks, we’re committed to continuously improving the reliability, transparency, and security of our platform. To that end, we’ll soon be upgrading our SIEM log processing pipeline.This change unifies all customers under a single, modernized system — delivering more structured logs, clearer schemas, and more frequent updates, all while reducing operational complexity behind the scenes. 🧩 What’s Changing Updated File StructureYour SIEM logs will now be stored in a versioned subdirectory (v1) within your SFTP bucket. This helps clearly distinguish between versions of the logging pipeline.Old File Path New File Path logs/2024-08-20/2024-08-20_audit_log.json logs/v1/2024-08-20/2024-08-20_audit_log.json

We’ve noticed that the Data API and the Analytics module on the Client Moveworks instance have not been refreshed. The Power BI team’s most recent Moveworks data via DATA API is from October 2nd. They would like to know the expected timeframe for when data from October 8th will be available. Specifically, how many days from today should we anticipate seeing the data for October 8th reflected in these systems?

 We are excited to announce the launch of the Moveworks Data API v1!The Data API enables you to securely access and integrate Moveworks AI Assistant data with your own analytics ecosystem. This makes it easier than ever to:Ingest Moveworks data into your Data Lakes Build custom dashboards and reports Join Moveworks data with your external systemsWhat’s includedThe Data API provides five REST endpoints that let you access:All conversations Individual interactions within a conversation Plugin calls made by the AI Assistant Plugin resources used during those calls All users ingested into MoveworksThe API follows a standard OData implementation and returns dat

We’ve heard your feedback on the accessibility of the Raw Interactions table—and we’re excited to share an important update.Starting the week of September 15th, the Raw Interactions table will include User IDs and Emails. This update is designed to give you deeper visibility and make it easier to support employees at the individual level.With this enhancement, you’ll be able to:Identify the end users who have conversations with the AI Assistant Filter and analyze conversations for a specific user  This update comes directly from your input, and it’s another step toward making Moveworks Analytics more actionable and transparent. No action is required on your end—these fields will automatically appear in your Raw Intera