Upgrade: Better visibility into who participates in approval related conversations

Hi everyone,

We’re rolling out a small upgrade that improves how approval conversations are reflected in reporting.
 

What’s improved

You may now see multiple users associated with the same conversation when approvals are involved. This means that for same conversation ID,  you might see different user IDs.  This gives a more complete and accurate view of who actually participated.
 

Why this is better

In approvals, there are usually two key participants:

• the person who requests the approval (requestor)

• the person who approves it (approver)

Since both people take actions in the same conversation, showing both users’ interactions under that shared conversation provides a clearer picture of what happened.

If you have any questions, feel free to reply here. Thanks!