Hi everyone,
We are excited to announce a significant upgrade to the Moveworks Search engine. We are transitioning from our legacy Knowledge plugin to the Enterprise Search (ES) plugin.
How does Analytics change with the Enterprise Search plugin?
The user experience remains seamless, but you’ll notice more comprehensive results and summaries.
From "KB Insights" to "Search Insights"
Since Moveworks now searches far beyond just your Knowledge Base, we are renaming the KB Insights dashboard to Search Insights.
- The Data: This dashboard now captures activity from both the new Enterprise Search and the Knowledge Base plugin—whichever is enabled in your org. If both are live, it includes insights from both.
- Actionable content signals: To keep your “content signals" accurate, Search Insights will only include indexed content served in conversations. We are intentionally excluding live-search and private connector results to prevent your data from being diluted by non-authoritative sources. Private files (like a draft in a personal folder) or transient chat results aren't "official" enterprise knowledge. Including them would dilute your insights with "noisy" data that you can't—or shouldn't—manage as an admin.
Technical Consistency
- Data API: The plugin-calls endpoint will now return Enterprise Search as a value.
- No Schema Changes: There are no changes to the data structure, so your existing integrations and automated workflows will continue to run smoothly.
Privacy & Governance
- Private Content Visibility: If an interaction involves a private File or KB (accessible only to that specific user), it will still appear in the Raw Interactions table.
- Control: We recommend using the Moveworks Governance framework to manage who has access to this raw interaction data, ensuring your internal data access policies are strictly followed.
FAQs
Why are there fewer entries in the Knowledge Gaps table? Because the Enterprise Search plugin retrieves content from a wider set of external systems, it provides broader coverage. Fewer situations where "no content" is found means fewer gap entries—a direct result of your users getting the answers they need more often.
Why don’t other resource types (pull requests, calendar events, etc.) appear in the Raw Interactions table? To keep your raw data focused and manageable, the table is currently filtered to show only KBs, Files, and Forms. Other resource types are not included in this specific view today.
Will anything break on Day 1?
No. All web-based analytics and Data API workflows will continue to work the same way, whether you are on the new ES plugin or the legacy foundation.