How to get all feedbacks from analytics?

📊 How Feedback Is Collected & How to Get All Feedback Data

Today, users can give feedback on a bot response in two steps:

1️⃣ Thumbs Up / Thumbs Down (Quick Feedback)

• Users react with 👍 or 👎 on the bot response

• This action always gets recorded, even if the user does nothing else

📍 Where this data lives

• Table: interactions

• Filters to apply:

  • interaction_type = link_click

  • interaction_content = helpful or not helpful

➡️ This captures all feedback clicks, including cases where users do not submit written feedback.

2️⃣ Optional Written Feedback (Form Submission)

• After clicking 👍/👎, users are taken to a feedback form.

• Submitting the form is optional.

• Some submissions may contain no text.

📍 Where this data lives

• Table: feedback

• Important note:

  • If the user submits the form without text,
    feedback_text = n/a

➡️ This table captures only form submissions, not all feedback clicks.

⚠️ Common Pitfall

If you look only at the feedback table, you will miss feedback events where:

• The user clicked 👍/👎

• But did not submit the feedback form

✅ How to Get Complete Feedback Coverage

To capture 100% of feedback activity, you must combine: