Public Product Forums

Is there anyway we can ADD my Custom Domains to Knowledge Config?Right now, my only options are to keep adding OTHER or using the pre-determined domains. Why not add the custom domains to help the Assistant further segregate the knowledge?It will also help me tremendously with my raw data, which now it's just bucketing everything in OTHER.   

I want to ingest files in sharepoint folder and build custom plugin to search dedicated folder using compund action. As per the Agent Architect, this is feasible but i am not able find the steps suggested by tool.Step 1-- I cannot find so please help me navigate and also verify if this solution will work or any better solution if you have. 

We are using Content Publishing - Rich content editor to create dynamic topic pages “microsites” within the Employee Portal. An example, is a global wellness benefits microsite, which links out to other country microsites and KBAs.It looks like Moveworks bot does not ingest content within these dynamic topic pages which seems to be stored within the content library [sn_cd_content_base] and [sn_cd_content_portal]. Has anybody found a workaround for ingesting this type of content into the bot? Rich content is displayed as Pages within the employee portal. 

Our team is looking to get some metrics for Daily Users and Direct source of ticket opening. I see the Data API only has a route to pull interactions. Is there another way to get that data? Or is the recommended way to pull the interactions and then count how many there are?

We are pleased to announce that the new Interactions Viewer role is now available under RBAC.  This role ensures secure and streamlined access to interaction-related data across all web-based data products.🔍 About the Interactions Viewer RoleUsers with the Interactions Viewer role will have access to the following products:Interactions Table Feedback Table Channel Resolver InteractionsAdditionally, they shall be able to drill down into widgets , ie, click to view interactions in Plugin insights.🔐 Access ManagementAll users who currently have access to any of the products listed above have automatically been assigned the Interactions Viewer role.Super Admins can add or revoke this role for users as needed. We recommend that Su

Hello Team,I am working on a CMDB search skill, when there is no data i would like to show few default messages, somehow its now working.. but with data case is working well… below is my default  instructionany tips and tricks would be appreciated.  display_instructions: '"You must always respond with exactly one complete sentence in plain English.  Do not use bullet points, line breaks, or labels under any circumstances.  Do not explain the search process or mention that you looked for keywords.  If there is application data available, combine the application name, owner,  description, tower, and platform executive into a single user-friendly summary.  If there are no results or data is missing, you must respond only with this text,  \"No application information found based on exact keyword search.\"  In all cases, after the sentence, you must append the following text exactly and without modification

Hi communityI have noticed now we have live suggestions/data entries:In the conversational process there is a slowness because this is always saving and removing me from typing.Furthermore while creating a script in the script actions I have the same situation I cannot code there anymore - since this is always suggesting entries and stops my typing and everything breaks and is slow.Is anyone having the same issue?I understand this is a new feature but it would also a possibility to have the option to disable it? or solve it by increase the speed of the instance. This might also be a issue with the browser - dont know - I am using EdgeThank you

Hello Moveworks Admins,We’re excited to announce that enhanced On-Premise Agent screen will be available in Moveworks Setup on 11th November 2025. These new features provide comprehensive visibility and control over your deployed agents, making agent management easier and more effective.🌟 Key BenefitsMonitor agent health and status: Track whether your agents are successfully connecting and serving requests from the Moveworks platform Streamlined agent lifecycle management: Create, upgrade, and stop agents directly from the Moveworks Setup UI Troubleshoot connectivity issues: Identify and resolve agent health problems with detailed status monitoring Centralized operations logging: Track all create, upgrade, and stop operations with comprehensive audit trails Simplified deployment: Generate secure org

We are about to introduce a new role in Analytics called the Interactions Viewer. This role ensures secure and streamlined access to interaction-related data across all web-based data products.🔍 About the Interactions Viewer RoleUsers with the Interactions Viewer role will have access to the following products:Interactions Table Feedback Table Channel Resolver InteractionsAdditionally, they shall be able to drill down into widgets , ie, click to view interactions in Plugin insights.🔐 Access ManagementAll users who currently have access to any of the products listed above have automatically been assigned the Interactions Viewer role.Super Admins can add or revoke this role for users as needed. We recomme

I have two plugins built in Agent Studio—View Addresses and Update Address—that are meant to work back-to-back: users typically view their current address, then say “update address” to start the edit flow. When the update is invoked immediately after a view, the handoff does not preserve context: the update flow behaves as if state is lost, and it doesn’t re-display the primary address as part of the update confirmation steps (we must display the primary address to show the user what they are updating). Notably, if the user starts with “update my address” directly (without viewing first), the flow works correctly, which suggests the issue is specific to inter-plugin state/intent handoff or session variable carryover. 

we already have movework chat-bot application integrated within Teams.and Now, we have created our own AI-Agent application. what is the best possible way to integrate it with movework chat-bot. 

I am using a compound action with a notify step (just to use buttons like Approve, Reject). The bot is giving false positives (like time off has been approved), and it is giving me more information than what I have asked it to display via the compound action. I am using this compound action in a conversational process, and have seen this duplication before when used like this.

In the Hackathon, the roadmap of Moveworks was presented to us. We were told that voice integration is in the pipeline. Do we have the timeline? Where can I find more updates on the progress? 

As part of our ongoing efforts to enhance our customer support and improve our knowledge base, I am exploring efficient ways to analyze raw interaction data. Specifically, I am focused on identifying knowledge gaps by reviewing instances where our chatbot did not provide a direct answer and directed users to "Get Help" options.Currently, the volume of these interactions is substantial, making manual analysis time-consuming—often taking several hours to sift through thousands of rows. Despite filtering the raw interactions and utilizing my companies internal GPT model, I have yet to find a scalable and effective method to streamline this process.It’s important to note that we are not setup for Knowledge Writer or or using similar automated tools for this task; everything is done manually. I would greatly appreciate hearing from anyone who has developed efficient, automated, or innovative approaches for:Quickly identifying knowledge gaps Effec

I have a api call to get a list of categories. From there I have another to get a list of subcategories. I see slot resolver strategies do not have access to the data element from the conversational process. Is there a way I can pass this information with input variables in a reliable way without asking the user for the category twice and letting them select a improper value?

I have tried both removing the progress updates as well as customizing the progress updates and I have had no luck with either. Is this a Moveworks bug or is there some other way to disable these progress updates apart from not including them in a compound action? Here is an example of the behavior I want to avoid.  

🎉🚀 Agent Architect Visualization Upgrades!!! 🚀🎉We just came off a month of intense hacking with all of you at our San Francisco, London, & Bangalore Hackathons. First of all, THANK YOU so much for coming out – it was very inspiring seeing everything you built & continue to create. We heard from you at our hackathons it’s frustrating when Agent Architect generates Compound Actions or Data Mappers in JSON instead of YAML, NO MORE!Agent Architect code outputs can now be toggled between YAML & JSON with a click. BONUS – Agent Architect diagrams (Mermaid) can now be visualized, expanded, & downloaded 👉 Tell me what you wanna see next! Happy hacking!- Ajay & The Agen

I’m trying to get clarity around the relevance of newly ingested articles for the monthly recommendations. If a knowledge article is added to the knowledge base AFTER a ticket has been created, will this article be included in the “VIEW ARTICLES TO UPDATE” section, or is it considered an outlier since it was not part of the knowledge base when the ticket was created?

We’ve been receiving feedback about requests and ticket becoming harder to accomplish via our Moveworks assistant. Below is one example, and I have 3 main questions:Why is the agent ignoring the Ticket route so many times? Even at the end, it is not presenting TICKET WITH IT as an option! If domain has been identified, is there a way to prioritize a handoff option? Is there a solution to manage catalog items for the assistant better? The lack of context and added logic to catalog items often hurts the experience as the user can be served with up to 4 different request forms at once Moveworks agent ignores ticket request, finds a match with catalog item. This is OK since we do want catalog items fulfilled when needed, but the lack of context hurts accuracy

We’re excited to announce that new Ingested Knowledge and Files Screens will be available in Moveworks Setup on November 12, 2025. These screens provide comprehensive visibility into content imported from external systems, making content troubleshooting easier and more effective.🌟 Key BenefitsCheck health of connected systems: Monitor whether Moveworks can successfully crawl and ingest files from your connected systems Troubleshoot record-level issues: Identify and resolve issues such as lower than expected record counts, missing records, a record not serving to users, and more Periodic checks on key metrics: Keep periodic checks on ingested records, serving records, and non-serving records Perform UAT of newly configured system: Validate that content is successfully ingested and indexed. Additionally, verify ingested and serving record

We have the listener functionality and are leveraging it for a larger use case. We need a way to show how much people are actually using it for adoption reporting. However this information is not included in the analytics ui page or in it’s associated api. The most I can see on usage is in the logs, but that is not exportable so not really usable. Is there any other way to get reporting on how many times the listener is called as well as how many times people actually proceed with using it?

Does Moveworks track confidence level/scores of the bot’s responses to a user? (even if this is tracked only on the back end)What are some ways to determine the accuracy of responses besides asking users to report feedback?

When a user asks Moveworks Copilot a question, that prompt gets stored as raw interactions in the analytics in Moveworks admin portal. How long is the raw interaction data available for? If we want to shorten the period, where do we configure this? Thank you.

When a ticket is intercepted by the bot, the user receives a notification saying “Please check this information, it might help with your ticket.”The response includes a link, but that link is not served or accessible within the ticket context.In the classic version ticket interception, the same link appeared and worked directly from the ticket, which helped agents quickly see what information was shared with the user.It would be great if this functionality could be restored in the Copilot version, so that the link is available within the ticket context as well.

Hi all,My team is currently working with Channel Resolver in one of our Slack channels. We had someone submit a sensitive ticket via this channel which should have been submit privately.After this, we deleted the message within Slack, but our Moveworks bot was linked to the ticket still. When the end user or any of our IT employees would reply, channel resolver would create a new message in our resolver channel, rather than in the deleted thread.Has anyone experienced this before, and if so, do you have any guidance on how to prevent sensitive information from being shared in the channel? I believe the fix may be to disable channel resolver, but wanted to reach out to this community and see if anyone has had an approach to rectify this.