Issues with Customizing Progress Updates

Hi ​@bblanch!

Compound Actions are asynchronous, meaning they are initiated without the reasoning engine waiting for a response. This is why the "This action is processing" message is sent—the reasoning engine is unsure how long this asynchronous process will take.

To eliminate this message, I recommend moving the Compound Action into a Conversational Process. A Conversational Process is synchronous so it waits for each action to complete, which removes the "processing" message.

If you want to share more of your Compound Action components, we can determine if this is possible or not.

Best,

Ryan

Hello ​@rgeroulo! Is it possible to adjust the processing message within a compound action? It is displaying more information than I want. I would have no issue with it if it were strictly a notification of processing and did not include instructions that are getting repeated for manual steps. Thanks for your response!

​@bblanch in your example, the Assistant is actually finding relevant internal knowledge (you can tell by the citation) which it is showing to the user.

We are working on updates to make the user experience cleaner and more consistent when using Compound Actions, but until then, either moving the Compound Action to a Conversational Process or removing the internal knowledge (I advise against this) would be the paths forward.

Best,

Ryan

hey ​@bblanch , this is something i struggled with recently as well, the solution from ​@rgeroulo is exactly what fixed it. something else worth mentioning is writing a prompt in the on_pending and on_complete progress update variables in the compound action that gives the bot specific instructions on what to say to the user during those updates. other places to prompt the bot on messaging that have kind of worked for me are content activities and the descriptions of the compound actions/conversational process/plugins. it’s a hit or miss on whether it works each time in my experience, seems like the model really enjoys doing its own thing, but worth a bit of play time :) hope it helps!