Agent Studio

I wanted to flag a potential scalability observation, and keen to have further discussions.With the introduction of Ambient Agents, more systems are integrating with Moveworks via webhooks. As we continue to add plugins across multiple systems, the volume and frequency of inbound calls will increase significantly, which raises the risk of hitting rate limits (HTTP 429 errors).To illustrate with a concrete example:One Power Automate flow pulls data from Intune and sends device status alerts to Moveworks users. A second Power Automate flow also pulls data from Intune and sends device status alerts to Moveworks users. A ServiceNow flow sends SAM reclamation alerts to Moveworks users.If these plugins are scheduled to run daily, the cumulative execution time becomes quite long. While these jobs are running, additional webhook calls from external systems can still occur, increasing the likelihood of rate limiting.We

Hi Team,I have created content gateway having Authentication type selected as API Key. The ingestion is failing with error as Validation Failed. I assume it is due to the header is not getting passed in the request because when I am sending the request in API Playground it asked me for the Header Key and Value.While configuring the Content Gateway connector there is no option to add the header as we have in API Playground or HTTP action , how we will handle this ? Also is there a way we can see the ingestion logs ?

I am building an extend expiration date for contractor skill in agent studio, agent architect really helped me a lot. this skill I already developed on creator studio (legacy). now building in agent studioLooks like Data type with resolver strategy is not kicking of.. backend logs i dont even see the API being called because of this i am getting error in data.contractors not having the data to perform for each.. (check snapshot)how do i troubleshoot?  I do have a 2 http one to get contractors for the user so among that only user can extend it.  API: get_manager_reportees_actioninput: email{    "result": [        {            "u_termination_date": "2026-03-17",            "u_commonname": "Joe Doe",            "email": "Joe.Doe@abc.com"        }    ]}another to update the dates PowerAutomate_update_user_expiration_action Created a data

I am creating a plugin that sends a Slack message to a user when triggered by a webhook from a third party system when the system is experiencing service outages. The plugin is configured with a webhook trigger and uses a compound action in its body. The compound action has a user_email input argument to find the recipient to send the Slack message to, along with a message template that parses some of the information from the webhook’s payload. In my testing, I am sending a mock webhook payload via curl command and providing an email address of a user to send the Slack message to, but the actual payload from the third party system does not include email addresses/user information. Instead of sending the Slack message to just a single user, I’d like to send it to either all Slack users (which Moveworks has ingested), or a group of users, for example that are identified through an email distribution list that use the third party system.Is there a way to accomplish this so the p

Hey builders!Ryan and I had a packed session today – we went deep on data mappers in HTTP actions, tackled some gnarly edge cases around webhook security and output mapping, and dropped some roadmap previews for what's coming in the next few months.Here's the recap of what we covered:Data Mappers in HTTP Action Bodies – Your New Best Friend for Transformations → You can now use YAML-based data mappers instead of raw JSON with mustache syntax in your HTTP action bodies. → The real win: use DSL functions directly – uppercase, map, inline transformations – without wrestling with triple braces or escaping JSON strings. → Perfect for abstracting transformation logic out of your conversational process. Ryan called out Outlook meeting booking as a prime use case – get a list of attendees, pass it to the action, let the action body handle the restructuring. → Docs:

Encountering an issue when using the Notify action inside a for-loop (Under parallel) in a compound action flow. The Notify action is configured with two interactive buttons: Approve and Reject, and is used to send actionable notifications to users.When the loop processes a larger list (10+ items), users do not receive any notifications. Instead, the conversational flow appears to stall, and the user continuously sees the response:“Fetching invoice details for your pending approvals…”In contrast, when the list contains a smaller number of items (typically fewer than 5), the Notify action works as expected and notifications are successfully delivered to the user with the approve/reject options.There are no errors or failures visible in the logs during execution. The workflow does not explicitly fai

We were updating the names for our plugins to be more user friendly, however when removing the Underscores we received an error. Once I read the error explanation it said, ‘Name should start with a letter and underscores are OPTIONAL.’So why is this error happening? How can I save without underscores?  

We are working on a use case , where we get invoices from databricks , with requesters username, associated with that . what our current flow does is that , it fetches username for each invoice gets its email and fetches the profile of the user to get the email and region of the user and also to fetch the manager information to send the invoice escalation notification if an invoice hits deadline on that particular day. So the logic works in a way that it runs daily , and groups invoices based on their ages and as per the requester and managers and sends those to the respective people. This is flow is working successfully . But theres is a catch . On Biweekly Wednesdays we have the logic to pull all invoices above a certain number of days. So it fetches thousands of invoices on Biweekly wednesdays and then tries to process them. But while processing the script gives an error saying “ Deadline Exceeded” with the error code 6. As we are not calling any external API why is the code fail

Hello Community!I wanted to share a useful architecture for implementing an Autonomous Ticket Quality Assessment Agent using Moveworks. This can be done using any ITSM, but this example is specific to ServiceNow. This approach enables teams to run consistent, scalable QA evaluations across assignment groups, store results directly in ServiceNow, and proactively notify QA leaders with actionable insights. The Use Case: Autonomous Ticket Quality AssessmentThe goal is to evaluate the quality of resol

You can now use Data Mapper syntax directly in HTTP Action bodies.If you've built complex HTTP Actions with Mustache, you know the pain:Triple curly braces `{{{variable}}}` for everything Passing arrays? Hope you remembered `$STRINGIFY_JSON()` in your Compound Action first Formatting data in one place, using it in another — inconsistent and confusing Want conditional fields? Good luck wiring that through MustacheThe experience was fragmented. You'd write transformation logic in your Compound Action, stringify everything, then pray it landed correctly in the HTTP body.Not anymore.What you can do now:# Build a list of objects from input dataupdates: MAP(): items: items converter: item_id: item.id

Hey builders!We kicked off the new year with a jam-packed session yesterday – myself, ​@rgeroulo , and ​@srankich  were cooking through new releases, live previews, and some deep dives into patterns that'll make your plugins way more reliable.Here's the recap of what we tackled:LDAP Actions – Finally Connect Agent Studio to Active Directory → No more building custom PowerShell wrappers! LDAP Actions dropped, letting you search users, retrieve attributes, and run any LDAP query directly from Agent Studio. → Requires an Active Directory connector in Moveworks Setup (not Agent Studio). → Docs: HTTP LDAP Actions Data Mappers for Action Bodies – Goodbye Raw JSON Escaping Hell → New feature: use our familiar

I have a few plugins that collect information to fill out a ticket. The different fields to fill out are slots in the conversational process. The slots have a resolver strategy to pull the possible options from a api. I have the slots set to Infer slot value if possible. However inferring never actually works when a resolver strategy is applied.For a access management plugin, I can say I want access to <exact application name in system> and the plugin will show the first x options. It normally ends with the correct option and says things like, if you mean <exact application name in system> type “yes” or the number in the list. It however always makes the user confirm the option instead of inferring.I am getting around this by throwing a generate_structured_value_action at the beginning after asking for a description of the ask, but it is possible the user won’t provide enough information to determine the correct option and it feels like a hack when slots sh

Is it possible to reference and manipulate a user attribute within a Content Activity? For example: grab a user’s email username@email.com and remove the @email.com so that it returns only username

Whenever I or others on my team use the Content Activity action in Conversational Process, the bot never actually sends a message to the user. What can I do to send a message to the user instead of having the bot always just infer what needs to be said?

We've just launched a public archive of The Agent Builder newsletter with technical breakdowns, implementation patterns, and real builds from our dev community. Click here to head to the archive. What's inside: Technical deep-dives, real-world examples, code snippets, best practices, and platform updates.Browse the archive anytime or subscribe for inbox delivery at aka.mw/newsletterShout out to ​@Kevin Mok for this amazing resource.Happy building!

Do you have questions about building with Agent Studio? Want to connect directly with our Developer Advocate team?We’re hosting live Developer Office Hours — an open space where you can get help, share feedback, and learn best practices from our developer advocates.These sessions are your chance to:Get hands-on guidance from our Developer Advocate team Troubleshoot challenges in real time Exchange ideas and tips🗓 Upcoming sessions:Nov 13, 2025 — 1:00 PM PT / 3:00 PM CT / 4:00 PM ET Nov 20, 2025 — 1:00 PM PT / 3:00 PM CT / 4:00 PM ET Dec 11, 2025 — 1:00 PM PT / 3:00 PM CT / 4:00 PM ET Dec 18, 2025 — 1:00 PM PT / 3:00 PM CT / 4:00 PM ET👉 Register here to join any sessio

Hi Moveworks Community,Our organization is transitioning from managing distribution lists (DLs) in Active Directory (AD) to managing them entirely in the cloud. While we know Moveworks has native functionality for DL management in AD, we are seeking guidance on whether similar capabilities are available for cloud-based DLs or if they can be adapted to meet our needs.Specifically, we are looking for the following capabilities for cloud-based DLs: Provide the list of owner(s) of a distribution list to a user Allow users to request and receive details of the owner(s) of a specific DL. Provide the list of members of a distribution list to a user Allow users to request and receive the list of members for a specific DL. Delete a distribution list If the owner requests deletion, the DL should be deleted immediately. If

Hey,Our organization is using Moveworks Copilot and Gemini. I am wondering if it is possible to merge both to build something similar to 'Quick GPT,' where users can go to our Moveworks Copilot and ask Gemini for answers.I am thinking of building an Agent Studio plugin and adding triggers like 'Ask Gemini,' but I am wondering if there is a better and more straightforward way.Also, is it possible to build a fallback mechanism where, if the bot cannot find an answer in the internal KB or Forms, it suggests the Gemini plugin?

ScenarioWe’re seeing a small but recurring UX gap in our Moveworks → UKG plugin flow and wanted to check if others have solved this or if there’s a recommended pattern.Current behavior User asks Moveworks to perform an action (example: approve timecard). Plugin detects expired/invalid OAuth token for UKG. Moveworks prompts the user to re-authorize via an auth link. After successful authorization, the user must explicitly type something like “retry approve timecard” to continue. Only then does the plugin re-execute the original action. From the user’s point of view, it feels broken or incomplete — they believe the task should continue automatically once acces

Hey everyone 👋We are excited to announce User Consent Auth in Agent Studio, which lets you securely deploy Agent Studio use cases that respect user permissions and access levels, is now in Preview!What are the capabilities of this launch?Permission Consistency. Ensure users only access data they are permitted to see. Any user interacting with an app through Moveworks does not gain privileged access through a generic service account. User Control. Individual users can grant access to their own data. Unlike JWT where a developer can impersonate any user, this allows users to control exactly what types of data and actions the connector is allowed to interact with. Tokenized Security. Short-lived access tokens are generated and continuously rotated with longer lived refresh tokens to reduce the risk of damage from a privileged access token bei

We’re working on a use case where users request specific software, and our organization maintains a list of available software on a SharePoint site. Our solution uses a compound action: it fetches the software list via HTTP and script actions, then filters and displays results based on what the user asks. We’ve added both positive and negative utterances as well.The issue is that when someone asks for a particular software (for instance, “I need Teams”), our workflow works sometimes. But if the user says something like “I need to install Teams,” the system often triggers an internal plugin—such as installation help forms or knowledge base articles—instead of using our custom plugin. Even though our internal team has disabled some pre-built plugins, we still get unwanted results from forms. This means the intended custom plugin either fails or returns unnecessary or irrelevant information.Sometimes it works (“I need Teams” gives the right result), while other times, lik

Background:In June, before Webhooks were available, setting up instant approval notifications through the Concur API was difficult because Concur doesn’t have native automation tools. At that time, we were told we’d need to regularly poll Concur records to check for updates, since Webhooks weren’t an option yet.Current Situation and Questions: Webhooks Availability: Now that Webhooks are available, can we use them to automatically trigger approval notifications in SAP Concur? In other words: Instead of our bot checking for updates all the time, can Webhooks now handle this automatically? Impact on Our Bot Performance: Given that we would like to use real-time Webhooks (and not scheduled ones), what does this mean for our bot’s performance? Specifically: