Background:
- In June, before Webhooks were available, setting up instant approval notifications through the Concur API was difficult because Concur doesn’t have native automation tools.
- At that time, we were told we’d need to regularly poll Concur records to check for updates, since Webhooks weren’t an option yet.
Current Situation and Questions:
-
Webhooks Availability:
Now that Webhooks are available, can we use them to automatically trigger approval notifications in SAP Concur?- In other words: Instead of our bot checking for updates all the time, can Webhooks now handle this automatically?
-
Impact on Our Bot Performance:
Given that we would like to use real-time Webhooks (and not scheduled ones), what does this mean for our bot’s performance?- Specifically:
- Will this drastically reduce the number of API calls our bot makes?
- Will it make our bot more responsive, especially considering hundreds of expense approvals happen daily?
- Specifically:
-
Scheduled Webhooks:
I understand that Scheduled Webhooks—which would automatically check for approvals at specific times—aren’t available yet and are expected later this quarter.- Until those are ready, is it correct to say that we still depend on real-time Webhooks?
- And does that mean polling will still be necessary for certain parts of our process until scheduled Webhooks are live?
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Polling Necessity:
Finally:- If we are fully using real-time Webhooks, do we still need to poll Concur for updates at all?
- Or can Webhooks now replace polling altogether?
