We are pleased to announce that the new Interactions Viewer role is now available under RBAC. This role ensures secure and streamlined access to interaction-related data across all web-based data products.
🔍 About the Interactions Viewer Role
Users with the Interactions Viewer role will have access to the following products:
- Interactions Table
- Feedback Table
- Channel Resolver Interactions
Additionally, they shall be able to drill down into widgets , ie, click to view interactions in Plugin insights.
🔐 Access Management
All users who currently have access to any of the products listed above have automatically been assigned the Interactions Viewer role.
- Super Admins can add or revoke this role for users as needed.
- We recommend that Super Admins review user access and make updates wherever required. Please note that only Super admins have the power to govern who can and cannot see all user conversations with the assistant, ie, only super admins have the power to govern who gets “Interactions viewer” role