Data API Addtional Data

Question

Our team is looking to get some metrics for Daily Users and Direct source of ticket opening. I see the Data API only has a route to pull interactions. Is there another way to get that data? Or is the recommended way to pull the interactions and then count how many there are?

anastasia · Answer

Hi ​@jeff.munoz,To calculate the metric Number of daily users active in Assistant, one can use interactions data and count unique values of user_id over the rows where actoris ‘user’.To see which users filed a ticket through assistant, one can use data on plugin calls resources. Rows where detail.type=’USER_INITIATED_TICKET’ describe cases when users initiated a ticket, along with indication of ticket ID in resource_id field.If you’d like to inspect conversations that led to creating tickets, you can join these to data sets on conversation_id key.Hope this helps, please let me know if you have further questions!

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