Our team is looking to get some metrics for Daily Users and Direct source of ticket opening. I see the Data API only has a route to pull interactions. Is there another way to get that data? Or is the recommended way to pull the interactions and then count how many there are?
Question
Data API Addtional Data
+1
Hi
To calculate the metric Number of daily users active in Assistant, one can use interactions data and count unique values of user_id over the rows where actor is ‘user’.
To see which users filed a ticket through assistant, one can use data on plugin calls resources. Rows where detail.type=’USER_INITIATED_TICKET’ describe cases when users initiated a ticket, along with indication of ticket ID in resource_id field.
If you’d like to inspect conversations that led to creating tickets, you can join these to data sets on conversation_id key.
Hope this helps, please let me know if you have further questions!
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