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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    EJAX
    EJAXKnown Participant

    Creator Studio for Channel-Resolver4. Future Consideration

    Unfortunately, we’ve been holding off on rolling out Channel Resolver due to ongoing challenges in displaying accurate bot responses. We frequently receive either incorrect answers or no responses back at all for inquiries that currently work well in direct messages. Integrating Creator Studio into Channel Resolver would be incredibly helpful in refining and directing responses to ensure accuracy.This feature is essential for us, as we were initially under the impression that Creator Studio would be compatible with Channel Resolver upon introduction.Is there any possibility of adding Creator Studio support for Channel Resolver soon?Thank you

    1
    dluckadoo
    Forum|Forum|1 year ago
    AvistaNew Participant

    Save/Cancel Button for Moveworks Setup/Creator Studio4. Future Consideration

    Create a save/cancel button in the Moveworks Setup / Creator Studio so developers know when their changes are saved/not saved.

    1
    dluckadoo
    Forum|Forum|1 year ago
    MadhumithaNew Participant

    Request Payload description4. Future Consideration

    We want to see the actual values of all the fields in response payload. It would be easier for us to debug in the futureCurrently we’re not able to see the values of response payload like action name, comments etc.  

    1
    dluckadoo
    Forum|Forum|1 year ago
    jerry.dominguezNew Participant

    File downloads are capped at 250 records1. New

    I’d like to be able to download my ingested files content the same way as the knowledge content.  For example, when I go to download my knowledge content, I can download ALL my records at any given point.However, If I download the files content that MW has ingested, the download is capped at 250 records.  We currently have ~3K files ingested.  So I’d have to download several times to see all the files we’ve ingested.  I’d like this to work similar to other content.   Thanks!

    1
    Forum|Forum|1 year ago
    zainnabNew Participant

    Employee Comms Buttons1. New

    Currently, comms requires a minimum of one button. Would like the ability to have zero buttons in a communication.  

    0
    Forum|Forum|1 year ago
    zainnabNew Participant

    Ability to control the entire comms message content & formatting1. New

    Currently, the comms always includes the user’s first name. Regardless of how the rest of the message is formatted, this part is always formatted only one way.Formatting of Employee CommsWould also like to decide what is sent in the message. We are locked into “Hi, <first name>” if we want it or not.Give us the ability to control the entire message and tags so we can decide where <first name> or <last name> or a variety of other information goes.  

    0
    Forum|Forum|1 year ago
    yashCommunity Manager

    Introducing Knowledge insights1. New

    Hello Admins! We are thrilled to announce that Knowledge insights is currently live for US and EU regions. This is in continuation to User insights that was released last month and second in the series for 8 aggregated reports that we’ll build in the next couple of months.  You can find Knowledge insights under “Plugin insights” in the left nav bar.  This dashboard will help you answer queries like : What knowledge articles or Files are of most help to your employees ?  What are the topics around which your employees are filing tickets because of knowledge gaps?  What are the topics that your employees queried but your copilot dic not find enough resources to surface ? One common feature request that we have been receiving is around viewing all user interactions that  are powering up these widgets. This is something that we are working upon and will keep updating the community on the progress ! Meanwhile, have a look at the new dashboard and let us know in case you have feedbacks  / comments / feature requests  / queries!    

    0
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Possibility around enable Ticket interception with Other Domains (ex: HR, Facilities etc)1. New

    Possibility around enable Ticket interception with Other Domains (ex: HR, Facilities etc)

    0
    lalikuma
    Forum|Forum|1 year ago
    reid.mozleyInspiring

    Sync Moveworks Teams to Intranet1. New

    One of the key challenges with our current copilot is the lack of synchronization between the Moveworks Teams environment and the Moveworks webchat. This disparity leads to issues, as the bot often loses critical context required to provide accurate and consistent answers. As a result, users experience problems such as knowledge not showing, inconsistent behavior, and frustration when switching between platforms.By implementing synchronized user chat history across both Teams and webchat, you could ensure seamless continuity and context retention, regardless of the platform the user is engaging with. This enhancement would not only improve the reliability and performance of the bot but also significantly elevate the user experience, fostering trust and efficiency in interactions.

    0
    Forum|Forum|1 year ago
    jaime.rennKnown Participant

    Explicit Questions for Agentic Automation Plugins7.0 Duplicate

    We have multiple plugin examples where we don’t want context maintained - what machine am i logged into ?  - do not retain this - need this updated / triggered at each call  What tasks are assigned to me ? - do not retain this - want to have a fresh call to dataIn these scenarios we worked with Ryan ​@rgeroulo to add a demonstration for us   - but it would be great if we had the ability to add this as a flag to all the plugins we created. 

    3
    Ajay Merchia
    Forum|Forum|1 year ago
    joe.langaKnown Participant

    Analytics / EXI and HIPA Violations4. Future Consideration

    Hey All,In the EXI (EDIT: I meant Bot Performance Insights-BPI) we can filter by domain to HR data. In the HR data there is a button to view issues. This shows everything anybody has typed that would be deemed as a HR request. At this time we have removed people’s access to this area because this is pretty clearly a HIPA issue, especially since we can see who said what to the bot (medical questions, issues, leave requests, etc). How do your companies get around that? To MoveWorks - when can we allow only people with a role of say “HR” to see the HR issues, but allow everybody to see the high level data (resolution rate, etc)?

    9
    Brian Drivas
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    How can we have summarize all approvals "What approvals do I have?"1. New

    As Moveworks support Native approvals (Servicenow & workday).We created few other approvals via Creator studio, Can we club them all together.So If any users ask “What approvals do I have?".The Copilot will respond and summarize all approvals (Native + Custom build) approvals,

    0
    lalikuma
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Control to enable/Disable skills in Platform (Teams, Slack, Webbot)1. New

    Control to enable/Disable skills in Platform (Teams, Slack, Webbot) Ex: As we enabled the webbot in SMART and customers can see the approvals in SMART as well in Navi chat windows.So from users experience we want to stop  approvals (Skills)  in our WebBot. 

    0
    lalikuma
    Forum|Forum|1 year ago
    nick_demayo
    nick_demayoKnown Participant

    Add Attachments for Creator Studio Agentic Automation Engine Integration7.0 Duplicate

    We’ve got a Workday use case where the ability to upload an attachment as proof of Legal Name change would be necessary to properly implement the use case. I built a purple chat example of what this might look like (see below). At present there isn’t a way to gather this type of documentation from the user within an Agentic automation. 

    2
    Ajay Merchia
    Forum|Forum|1 year ago
    rsha
    rshaNew Participant

    Gmail/Slack Dual Integration1. New

    We have our Moveworks bot enabled for both Slack and Gmail. However, we are noticing behavior where notifications/messages from the bot do not go to both channels but only the most recently used one.It would be great if the bot could send notifications to both so that users do not have to switch back and forth platforms to receive bot messages.

    0
    rsha
    Forum|Forum|1 year ago
    jared.zabelNew Participant

    Live Agent Not Available (Race Condition)4. Future Consideration

    When there are no Live Agents available and a user receives the No Live Agents Available message it is being sent before the second LLM response confirming the request for live agent support has been submitted. This is a confusing UI/UX since its not clear whether or not a Live Agent will in fact contact the user. The order that messages are currently sent: (Confusing UI/UX) 1. I have initiated a request for an IT live agent to assist you…2. I’m sorry, there are no live chat agents available at this time...3. I have submitted the request for a live agent to assist you…The order that messages are sent should be: (Preferred) 1. I have initiated a request for an IT live agent to assist you…2. I have submitted the request for a live agent to assist you…3. I’m sorry, there are no live chat agents available at this time... 

    3
    Forum|Forum|1 year ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Custom event message for Creator Studio4. Future Consideration

    It would be helpful to edit the event message by including variables from user profile. at the moment it is not very useful.  Regards,Rajeev

    3
    rajeev.saraf
    Forum|Forum|1 year ago
    sujit gaikwadKnown Participant

    Prioritization of Custom Use Cases in Bot Responses1. New

    Problem Statement:Currently, the bot dynamically selects plugins to respond to user queries. However, even when custom use cases are available, they are not consistently prioritized. Multiple plugins often result in custom use cases appearing as secondary or tertiary options, while articles are sometimes prioritized instead. This behavior diminishes the importance of business-aligned custom use cases and negatively impacts efficiency.Description:We propose an enhancement to the bot's functionality to prioritize and trigger custom use cases (Creator Studio use cases) first, ensuring they take precedence in responses. This prioritization would then be followed by forms and articles, aligning with business-critical needs and enhancing the user experience.For any user utterance, the bot should always check CREST use cases first, followed by forms, and then articles if the bot lacks confidence in a CREST use case.In scenarios involving multiple plugin responses, if a CREST use case is available for the user utterance, it should always appear at the top (as the first record), followed by forms and articles. If no CREST use case is available, forms should be prioritized over articles.Plugin Priority Sequence:Creator Studio use cases Forms ArticlesCurrent Behavior:Custom use cases (Creator Studio use cases) do not consistently appear at the top of multi-plugin responses. The bot selects plugins dynamically based on its interpretation of the user's query, with no predefined priority sequence. This leads to unpredictable response ordering, which does not prioritize business-critical workflows.Expected Behavior:Custom use cases (Creator Studio use cases) should always be prioritized and triggered first in bot responses, ensuring alignment with business objectives. If no relevant custom use case is available, the bot should prioritize forms and then articles, based on the confidence score. This adjustment will ensure that business-critical workflows are given precedence, minimizing user frustration and improving overall efficiency.

    0
    Forum|Forum|1 year ago
    jbentahir
    jbentahirKnown Participant

    Creator Studio role separation4. Future Consideration

    I would like to be able to give access in Creator Studio to “Developers” who only have access to certain areas (Events and Queries) for example. They would be able to use creator studio only for those scenarios and not all of the capabilities. This would allow us to have “citizen developers” build their own use cases based on their skills. 

    3
    jbentahir
    Forum|Forum|1 year ago
    sheetalsNew Participant

    Slack AI Agent & Assistants mode4. Future Consideration

    For our Slack bot, would like to turn on the agent and assistance mode to allow for a better UX to end users and make it clearer when someone is starting a new chat or continuing the conversation on a specific chat. Details here: Agents & Assistants | Slack

    3
    Jared
    Forum|Forum|1 year ago
    zainnabNew Participant

    Better Analytics for User Counts: Enabled Users / Bot Reachable Users4. Future Consideration

    Enabled / Bot Reachable UsersPlease add the ability to export the Enabled Users and Bot Reachable Users. Currently I can only export All Ingested Users and the columns provided don’t provide the ability to segment the data in any meaningful way. I’ll settle for exporting all users with more columns if that is all I can get but there has to be a way to know which users can actively use the bot at any given time. 

    2
    kyril.remillard
    Forum|Forum|1 year ago
    ramon.espinosaNew Participant

    Executive Insights Dashboard4. Future Consideration

    I do presentations to some of our VP’s and Directors on bot Performance, and the Executive Insights Dashboard that was previously on Tableau was perfect for these presentations. It would be great add this back or the ability to create a customizable dasbhoard that could allow for some drill down or linking to other reports for a little more detail.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    ivovybiralNew Participant

    Selective Data Deletion for Logs and Analytics4. Future Consideration

    Background: During our discussions, it became evident that the current all-or-nothing approach to data retention poses challenges for my organization. Specifically, the inability to selectively delete certain fields or types of data from logs and analytics have raised concerns about data privacy. Proposed Enhancement: We propose the implementation of a feature that allows for selective data deletion within Moveworks's logs and analytics and to be able to set retention period. These features would enable users to specify which data fields or types should be retained and which should be purged. For example, while retaining essential analytical data, users could opt to delete sensitive information such as notes fields or specific user inputs.We believe that this enhancement would greatly benefit not only our organization but also other Moveworks customers facing similar challenges. We appreciate your consideration of this request and look forward to your feedback.

    2
    kyril.remillard
    Forum|Forum|1 year ago
    glambInspiring

    Support Creator Studio tab in Analytics for Copilot4. Future Consideration

    The Creator Studio tab in Analytics is not a feature supported in Copilot. We’d really appreciate if this was supported in Copilot. We’re missing important information previously available:How each category performed overall with totals Events, Paths, Queries Metric breakdowns for each CREST category Departments Languages Locations Use Case Service Seeing a trend graph of overall Event / Path / Query usage # Events / Paths / Queries Created # Events / Paths / Queries Triggered # Events / Paths / Queries CompletedThe alternative is to use Analytics > Copilot Insights > Overview and view the different plugin metrics. Copilot Insights > Overview only shows the number of plugin completions, no results, and incompletions. You cannot select a specific plugin and drill deeper into the metrics (such as which departments, locations, etc.)Screenshot of the Creator Studio section in Analytics no longer supported in Copilot: 

    2
    kyril.remillard
    Forum|Forum|1 year ago
    davrey04Participating Frequently

    Add the user name back to reports3. Existing Functionality/Native Skill

    After downloading a report and looking at Answers Served, I do not see the name of the person who submitted the ticket.This field, which is part of a ServiceNow ticket and gathered by the Moveworks bot, will help me identify frequent users. I can get the customer’s name, but only by going into ticket and finding it there. Adding a column for user name to the Moveworks report would be much more efficient.Ideally, I would like to duplicate something like this from the old Tableau days. 

    2
    kyril.remillard
    Forum|Forum|1 year ago

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