Capability to decide when to remove Ticket Receipts

Forum|Forum|2 years ago
August 27, 2024
1 reply
31 views

We have scenarios, where we want to leverage the Send API message to customize our response ourselves, in such cases we want to hide all native ticket acknowledgements.

Today, when submitting a ticket via the RTF, two messages are sent:

1- Your request for XYZ support has been submitted and is currently being processed. If you need further assistance or have additional details to add, please let me know!

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Followed by:

2- Your request for XYZ support has been successfully submitted. Here are the details of your ticket:- Ticket ID: INC123456789 - Description: XYZ - Short Description: Need XYZ For: Fatima Aghla - Category: ABC - State: New- Opened At: August 27, 2024 - 12:18 PM CEST If you need further assistance or have additional details to add, please let me know!

👍 👎 ℹ️ Get Help

kyril.remillard

Community Manager

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