Skip to main content
Participating Frequently
September 30, 2024
4. Future Consideration

Deferring Moveworks Chatbot reminders until business hours

  • September 30, 2024
  • 2 replies
  • 36 views

Hello Moveworks Team, 

We have integrated the ‘reminder’ capability of Moveworks Chatbot with multiple business processes, where if there is an email notification triggered by business process, that email is converted to Teams Chatbot reminder for the respective user(s). Some of the senior executives have expressed negative user experience with this feature as the reminders from offshore team members pop up on users’ Teams during onshore off-hours. 

Would it be feasible to build a new feature within Chatbot to configure these notifications to be deferred until the next business hours window of the recipient based on his/her local time zone? This would increase the positive user experience with Moveworks Chatbot rather than muting the entire Chatbot itself.

2 replies

jbentahir
Known Participant
October 4, 2024

Satheesh- you should ask your Customer Success Team, because this was done for Equinix a long time ago; however, we found that it actually didn’t increase user satisfaction, but deterred. This is especially true when tickets were resolved, they wanted to know immediately rather than waiting until the next business day. 

Jennifer Bentahir
kyril.remillard
Community Manager
January 27, 2025

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.