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4. Future Consideration

Allow ingestion of the ServiceNow Knowledge Base as an External Source

  • October 25, 2024
  • 2 replies
  • 38 views
Danielle.K
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We have recently upgraded to a new version of ServiceNow.

Our ITSM team has gotten numerous tickets asking for help in creating reports within ServiceNow. ServiceNow has excellent documentation on all of its functions and features.

Please add ServiceNow as an external source of knowledge for the bot to ingest.

LLAP

2 replies

M
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  • matt.enbar
  • Employee
  • November 15, 2024

Hi ​@Danielle.King 

Thank you for sharing this idea. We are looking into adding ServiceNow as an external source and will get back to you soon.

    kyril.remillard
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    Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

    We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

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