Service Now - IRM Approval - Risk Acceptance & Mitigation Approval

Hi Team,

Today bot sending few types of native approval notification from Service now - RITM, CHG, Exception Management. We are heavily using both proactive and reactive approval notification mechanism via Red.

We are also using SNOW IRM module - Risk & Acceptance Management. We have a custom solution via message API is in place from last one year. We wish to enable this also as part of native approval, so that we can use the same trigger of “show my approval” to show Risk Acceptance and Mitigation approval also via Red.

Here is the example of how the message appears today via bot.

   
I’d like to highlights some recent metrics around this also.

• How many risk/acceptance requests are submitted every month/quarter/year
  • Overall, 104 risks registered from 01-07-2024 till 31-12-2024.
  • 87 acceptance risk registered.
  • Approx. 15- 20 risks are registered each month, 52 risks are registered every quarter

• how many approvals needed per request
  • For each risk mandatorily we need 3 approvals and other 2 approvals dependent on risk score. Max is 5 approvals.
     
• how many approvals happening today in every month/quarter/year
  • On an average, 60 to 70 approvals are happening in every month & 156 to 200 approvals are happening every quarter.

• Who are the audience
  • All are VIPs -  ITLT, SBG LT, VPs and CTOs

• Once the request/approval submitted, how long does it take to take an action? 
  • Typically approvals are done with in 30 days. But few require more time to get approved. There is a delay due to approvers availability, travelling,..