Lost MTTR Metric

Related products:Analytics

Forum|Forum|1 year ago
October 22, 2024
3 replies
31 views

Prior to launching with Co Pilot, a metric we reported was mean time to resolution. This allowed us to measure and report back to our businesses the amount of time saving the bot provided. We have lost the ability to do so and would find value in getting this metric back.

Thanks!

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

M

mayiguerra

New Participant

Prior to launching with Co Pilot, a metric we reported was mean time to resolution. This allowed us to measure and report back to our businesses the amount of time saving the bot provided. We have lost the ability to do so and would find value in getting this metric back.

Thanks!

We're looking for ways to enhance our reporting now that our Co-Pilot has gone global. What are some strategies you've used to work around the missing metrics?

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