4. Future Consideration

Live Agent Chat Transfer to Creator Studio Flow

Forum|Forum|1 year ago
December 16, 2024
1 reply
14 views

If users are chatting with a Live Agent, either via chat or on the phone, it could be a great feature if the agent can re-direct the user to the bot and automatically trigger the flow for them.

Somewhat similar to the ServiceNow AutoPilot feature which works with ServiceNow Virtual Agent.

kyril.remillard

Community Manager

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