4. Future Consideration

Live Agent Chat Transfer to Creator Studio Flow

1 reply
15 views

If users are chatting with a Live Agent, either via chat or on the phone, it could be a great feature if the agent can re-direct the user to the bot and automatically trigger the flow for them.

Somewhat similar to the ServiceNow AutoPilot feature which works with ServiceNow Virtual Agent.

kyril.remillard

Community Manager

Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

Sign up

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.

Login or create an account

If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.