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1 month ago

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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

2 years ago

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urijahNew Participant

Tracking tickets closed by the bot1. New

I’d like to be able to see how many tickets the bot is closing by itself without any human intervention.

1 year ago

afleuryInspiring

Export to CURL Function for Moveworks Agentic Automation Engine/Creator Studio5. Not Enough Info to Make Decision

Objective: To enhance the ease of testing and debugging by providing a feature that allows users to export their automation scripts to CURL commands. This feature aims to facilitate easy testing in Postman and other environments, enabling users to backup their work and re-test their code outside the Moveworks platform to eliminate development environment issues.Key Features: Export to CURL Button: Add a button labelled "Export to CURL" within the Agentic Automation Engine/Creator Studio interface. The button should be easily accessible and prominently placed for quick use. Generate CURL Command: Automatically generate a CURL command based on the current automation script or workflow. Include all necessary headers, parameters, and payloads in the generated CURL command to ensure it replicates the exact request. Copy to Clipboard: Provide an option to copy the generated CURL command to the clipboard with a single click. Ensure the command is formatted correctly for easy pasting into Postman or other tools. Download as File: Offer an option to download the generated CURL command as a text file for easy backup and sharing. Include metadata such as the script name and timestamp in the file for better organization. Integration with Postman: Provide guidance or a direct import option to easily import the CURL command into Postman. Ensure compatibility with Postman's import functionality to streamline the testing process. Benefits:Ease of Testing: Allows users to quickly export their automation scripts to CURL commands for easy testing in Postman and other environments. Backup and Sharing: Facilitates easy backup and sharing of automation scripts by providing downloadable CURL commands. Eliminate Environment Issues: Enables users to re-test their code in different environments, helping to identify and eliminate development environment issues. Improved Debugging: Provides a straightforward way to replicate and debug requests outside the Moveworks platform, enhancing the overall development workflow.

1 year ago

lferroNew Participant

Ability to send new hire communication on day 0 (first day) with MS Teams1. New

Currently, the earliest option to send a communication to a new hire is Day 1. We would like to be able to send a communication to users on their first day (Day 0) to welcome them from the bot and provide helpful resources. Ideally, this message would be waiting for the new hire on the day that they join, so even if it went out earlier that would be fine as they would see it when they log onto Teams for the first time.

1 year ago

85134864New Participant

Enabling Screenshot Support in the Bot for Complex Processes1. New

Enhance the bot's ability to guide users through complex processes by automatically generating and sharing screenshots along with step-by-step instructions. This will improve user comprehension and reduce confusion in troubleshooting or instructional scenarios. Currently, bots provide only text-based responses, which may not be sufficient for complex workflows, IT troubleshooting, or software navigation. Users may struggle to follow long instructions without a visual reference so screenshot generation capability would help.

1 year ago

rjoshiEmployee

KB's that are presented as part of CREST follow up actions are not formated4. Future Consideration

KBs that are presented as part of CREST follow-up actions are not formatted. As we see below the Description and the Headings need to be bolded

1 year ago

Ajay MerchiaCommunity Manager

Actions: Delay Configuration (i.e. Sleep)6. Delivered

Key DatesPreview: March 2025What is it You can now delay the execution of actions! For developers building with APIs that have asynchronous behavior (e.g. a “start job” endpoint and a “get job results” endpoint), you’ll be able to “sleep” the action for a period of time. FeaturesDelayed Execution - Delay the execution of your action Multiple Units of Time - Support for milliseconds, seconds, minutes, hours, & days Dynamic Sleep Periods - You can vary the sleep period based on your compound action’s data. (e.g. if your “start job” endpoint returns an estimated processing time, you can sleep for that duration). Learn more in our documentation! Check out this “Reminder Plugin” below.Compound Actionaction: output_key: send_plaintext_chat_notification_result action_name: mw.send_plaintext_chat_notification delay_config: seconds: data.delay_in_seconds input_args: message: data.message user_record_id: data.recipient.record_idInput Args Chat Experience

1 year ago

MadhuriNew Participant

Creator Studio Governance7.0 Duplicate

Granting the Creator Studio Developer role provides unrestricted access to all workflows, with no ability to restrict visibility or edit permissions at the Business Unit (BU)/function level, increasing the risk of unauthorized changes and potential compliance issues. The lack of granular access control makes it difficult to manage who can view or edit workflows, and without proper guardrails in place, there is a higher likelihood of misconfigurations or breaches in governance. To address this, we are requesting for Role-Based Access Control (RBAC) at the Team/BU level to ensure more secure and efficient workflow management.

1 year ago

afleuryInspiring

JSON Log Export/Download Feature for Agentic Automation Engine4. Future Consideration

Objective: Enhance the efficiency of the support team and developers by providing a feature that allows the export and download of JSON logs directly from the Creator Studio/Agentic Automation Engine log section.Key Features:Export/Download Functionality: Enable users to export and download JSON logs with a single click, with options to download logs for specific time frames, actions, or events. User-Friendly Interface: Integrate the export/download option seamlessly into the existing user interface. Customizable Log Filters: Allow users to apply filters to the logs before exporting, such as by date, action type, or error codes. Security and Access Control: Implement robust security measures to ensure only authorized users can export and download logs. Integration with Support Tools: Enable integration with existing support tools and platforms for seamless log sharing and collaboration.Benefits:Increased Efficiency: Speeds up the log review process for the support team. Reduced Manual Effort: Eliminates the need for developers to manually copy and paste logs. Improved Collaboration: Facilitates better collaboration between support and development teams. Enhanced User Experience: Provides a user-friendly and secure way to access and manage JSON logs.This feature will significantly enhance the efficiency and effectiveness of both support and development teams, contributing to faster issue resolution and improved user experience.

1 year ago

MadhuriNew Participant

User and Roles Entitlements Management1. New

As there is no direct integration with SailPoint, user access is manually granted each time through the console, creating a dependency on manual efforts for both onboarding and recertification. Without APIs for user creation and management, the current process requires manual recertification every three months, increasing the risk of oversight and non-compliance with organizational and regulatory standards. This manual process is more prone to human error, delays, and missed deadlines. Implementing an API to automate user creation, onboarding, and recertification would streamline these tasks, improving overall efficiency and compliance. While compensating controls are in place to manage the risks associated with manual processes, the lack of automated integration remains a significant challenge.

1 year ago

afleuryInspiring

Expand/Minimize All Sections Button for JSON Logs1. New

Objective: To enhance the efficiency of developers by providing a feature that allows them to expand and minimize all sections of JSON logs with a single click. This feature aims to save time and streamline the log review process, reducing the need to manually click through each segment.Key Features: Expand/Minimize All Button: Add a button labeled "Expand All" and "Minimize All" to the JSON log viewer interface. The button should be prominently placed for easy access. Single-Click Functionality: Enable users to expand or minimize all sections of the JSON log with a single click. Ensure the button toggles between expanding and minimizing all sections based on the current state. User-Friendly Interface: Integrate the button seamlessly into the existing user interface of the JSON log viewer. Provide visual feedback to indicate the current state (expanded or minimized) of the log sections. Performance Optimization: Ensure the expand/minimize functionality is optimized for performance, allowing quick and smooth transitions between states. Test the feature with large JSON logs to ensure it performs efficiently without lag. Benefits:Increased Speed: Allows developers to quickly expand or minimize all sections of the JSON log, saving time during the log review process. Improved Efficiency: Reduces the need for manual clicking through each segment, streamlining the workflow and allowing developers to focus on more critical tasks. Enhanced User Experience: Provides a user-friendly and intuitive way to navigate JSON logs, improving overall satisfaction and productivity.

1 year ago

andrew.keithNew Participant

Link to points in a video1. New

Our Change and Adoption team create a lot of video content for users to answer how-to questions and provide useful information. A really helpful feature would be for our Bot to link to certain points in a video depending on their question.For example, if someone asks how to delete a SharePoint page, the bot will give them a link straight to that point in the video - it would be even better if the part of the video played within the bot in Team!

1 year ago

kaitlinNew Participant

Specifying keywords to trigger specific content1. New

This is a request to allow the ability to specify multiple keywords or phrases separated by a delimiter to display specific content.For context, our company populates FAQs in a Google Sheet for Bot Knowledge. We have some FAQs where the answer is the same for similar questions.For example:How can I contact HR? Who can I contact in HR? Who is my human resources contact? Who is my HR Manager? Who is my HR generalist?Additional similar keywords that could display the same content:HR, Human resources, HR contact, Human resources contact, HR Manager, HR generalist etcCurrently, we create a new line in the Google Sheet for each variation of the question. If there is a change in the answer, we have to update 10+ FAQs for each variation.

1 year ago

KaviKnown Participant

Combining Multiple API Calls for ITSM State Changes1. New

In our ITSM, multiple actions occur when the state of a ticket changes. For example, when a ticket moves from 'Pending' to 'In Progress,' we update the comment and then change the state. Currently, these actions are performed as a two-step process through Moveworks. We propose combining these actions into a single call to the ITSM system. This approach not only streamlines the process but also follows best practices by reducing the number of calls needed to perform the same set of actions, ultimately improving efficiency and system performance

1 year ago

lisa.yangNew Participant

add follow up questions during software requests1. New

We have a few softwares that we require the user to provide a business use case and reading and acknowledging our acceptable use policy. I’ve tried to add these in line by line but I get an error was referred here. I would like it if we could customize the conversation to go like this: “user: i would like access to x bot: can you please your business use case? user: this is my business use case…… bot: can you please describe why you cannot use a or b softwares? user: yes, because……. bot: can you please read and acknowledge this documentuser: read and acknowledged. “ currently I have to write, “Please provide your business use case, why you can’t use a or b and confirm that you have ready the acceptable use policy (link)” This is a lot for a user to read in one go and they don’t remember to answer everything properly. It then requires me to go back and forth with the user to confirm they have done that is requested. I am proposing to add a feature where we can improve the follow up questions.

1 year ago

ekang at ECGNew Participant

Would like to be able to lookup users by a "Division" Field1. New

Hello,Our company uses “Division” and “Service Areas” to define which team a user is in. Division being the parent to the Service Area. We have mapped Moveworks “Department” to our “Service Area” field, but learned that Moveworks does not support lookup by the “Division” field. Please add the ability to look up user’s by Division. This is such a common question that users ask the bot and for it to not be able to do this is quite disappointing.

1 year ago

Teri.FearnInspiring

Recurring Communication Campaigns1. New

Consider sorting past batches in reverse order. We have been using a recurring campaign for Onboarding for several months and have to tab through 40+ pages to see this week’s batch.

1 year ago

Teri.FearnInspiring

Employee Communications1. New

We love the employee communications tool.Suggestion - Add a type field for sorting, so you can easily pull up templated coms, recurring campaigns etc. I know we can do the same with naming conventions but a field makes it easy.

1 year ago

glambInspiring

Increase size of compound actions code window4. Future Consideration

Please increase the vertical height of the box in Compound Actions. Currently 18 lines visible without scrolling. Many of our compound actions exceed 50-60 lines of code and scrolling can be a pain point.

1 year ago

beth.winekeParticipating Frequently

Link directly to SharePoint article section in answer snippets4. Future Consideration

We have numerous SharePoint articles that cover FAQ’s for a specific area. The articles contain a list of questions within a text web part with the questions formatted as Heading 2 in order to create snippets for each question. When the bot provides the answer, the hyperlink takes the user to the top of the SharePoint article. It would be helpful if the hyperlink could direct the user to that specific heading within the article instead.

1 year ago

MikeINew Participant

Alerts for increased usage of topics (ie. application name, "password")1. New

We’d like to set up alerts if we see a critical amount of user inputs around the same topic. Ie., if we get ## mentions of [application name, topic, theme] in ## minutes all admins are messaged.

1 year ago

michael.proutyNew Participant

Enable FAQs through outside of Google Sheet1. New

Hi, we would like to have the ability to host FAQs outside of the Google Sheet experience.We largely leverage Microsoft, so out preference would be to host a Spreadsheet on OneDrive or SharePoint that could be read by Moveworks, allowing us to control access to the FAQ vs. Moveworks.

1 year ago

DerrickInspiring

NTLM Auth in Actions7.0 Duplicate

I created a post in the wrong place:API with NTLM auth? | CommunityBut it would be very useful to me if NTLM auth was an auth type supported in Creator Studio Actions.

1 year ago

Ajay ChikaneNew Participant

Bot Response Based on SharePoint site Contact Data1. New

Enhance the bot’s capability to suggest relevant answers based on SharePoint site data. For example, when a user asks, "Who is the point of contact for a new cloud demand in the Americas region?", the bot should retrieve the information directly from the SharePoint site instead of requiring users to manually search for into (source link).The SharePoint site contains contact person names (POCs) for specific service regions. The bot should identify and provide this information to users when they ask about relevant contacts. Reduce manual effort by eliminating the need for users to check the source repeatedly.

1 year ago

deokanth.ramruttunNew Participant

Channel Resolver for Slack channel1. New

We recently implemented the Bot Channel Resolver on Slack.Current workflow:An employee asks a question in the channel. The Bot will send a private DM to the employee with a response. At this point an emoji will appear below the original employee’s query in the channel. Employee receives Bot DM and is asked to rate the response as ‘helpful’ or ‘unhelpful’Our proposed scenario is as follows:We would like the Bot to reply on the same thread instead of sending a private DM, and probably tag a person if it doesn't find the response.Can you advise if the scenario can be implemented on the channel?

1 year ago