1. New
Specifying keywords to trigger specific content
This is a request to allow the ability to specify multiple keywords or phrases separated by a delimiter to display specific content.
For context, our company populates FAQs in a Google Sheet for Bot Knowledge. We have some FAQs where the answer is the same for similar questions.
For example:
- How can I contact HR?
- Who can I contact in HR?
- Who is my human resources contact?
- Who is my HR Manager?
- Who is my HR generalist?
Additional similar keywords that could display the same content:
- HR, Human resources, HR contact, Human resources contact, HR Manager, HR generalist etc
Currently, we create a new line in the Google Sheet for each variation of the question. If there is a change in the answer, we have to update 10+ FAQs for each variation.