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New Participant
February 25, 2025
1. New

Specifying keywords to trigger specific content

Related products:Knowledge Studio
  • February 25, 2025
  • 1 reply
  • 46 views

This is a request to allow the ability to specify multiple keywords or phrases separated by a delimiter to display specific content.

For context, our company populates FAQs in a Google Sheet for Bot Knowledge. We have some FAQs where the answer is the same for similar questions.

For example:

  • How can I contact HR?
  • Who can I contact in HR?
  • Who is my human resources contact?
  • Who is my HR Manager?
  • Who is my HR generalist?

Additional similar keywords that could display the same content:

  • HR, Human resources, HR contact, Human resources contact, HR Manager, HR generalist etc

Currently, we create a new line in the Google Sheet for each variation of the question. If there is a change in the answer, we have to update 10+ FAQs for each variation.

1 reply

kaitlinAuthor
New Participant
February 26, 2025

New Title: Specifying keywords to trigger specific content

This feature is to note keywords not just in FAQs.