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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    lferroNew Participant

    Ability to send new hire communication on day 0 (first day) with MS Teams1. New

    Currently, the earliest option to send a communication to a new hire is Day 1. We would like to be able to send a communication to users on their first day (Day 0) to welcome them from the bot and provide helpful resources. Ideally, this message would be waiting for the new hire on the day that they join, so even if it went out earlier that would be fine as they would see it when they log onto Teams for the first time. 

    0
    Forum|Forum|1 year ago
    85134864New Participant

    Enabling Screenshot Support in the Bot for Complex Processes1. New

    Enhance the bot's ability to guide users through complex processes by automatically generating and sharing screenshots along with step-by-step instructions. This will improve user comprehension and reduce confusion in troubleshooting or instructional scenarios. Currently, bots provide only text-based responses, which may not be sufficient for complex workflows, IT troubleshooting, or software navigation. Users may struggle to follow long instructions without a visual reference so screenshot generation capability would help.

    0
    Forum|Forum|1 year ago
    rjoshiEmployee

    KB's that are presented as part of CREST follow up actions are not formated4. Future Consideration

    KBs that are presented as part of CREST follow-up actions are not formatted. As we see below the Description and the Headings need to be bolded 

    6
    Forum|Forum|1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Actions: Delay Configuration (i.e. Sleep)6. Delivered

    Key DatesPreview: March 2025What is it You can now delay the execution of actions! For developers building with APIs that have asynchronous behavior (e.g. a “start job” endpoint and a “get job results” endpoint), you’ll be able to “sleep” the action for a period of time. FeaturesDelayed Execution - Delay the execution of your action Multiple Units of Time - Support for milliseconds, seconds, minutes, hours, & days Dynamic Sleep Periods - You can vary the sleep period based on your compound action’s data. (e.g. if your “start job” endpoint returns an estimated processing time, you can sleep for that duration). Learn more in our documentation! Check out this “Reminder Plugin” below.Compound Actionaction: output_key: send_plaintext_chat_notification_result action_name: mw.send_plaintext_chat_notification delay_config: seconds: data.delay_in_seconds input_args: message: data.message user_record_id: data.recipient.record_idInput Args Chat Experience 

    0
    Ajay Merchia
    Forum|Forum|1 year ago
    MadhuriNew Participant

    Creator Studio Governance7.0 Duplicate

    Granting the Creator Studio Developer role provides unrestricted access to all workflows, with no ability to restrict visibility or edit permissions at the Business Unit (BU)/function level, increasing the risk of unauthorized changes and potential compliance issues. The lack of granular access control makes it difficult to manage who can view or edit workflows, and without proper guardrails in place, there is a higher likelihood of misconfigurations or breaches in governance. To address this, we are requesting for Role-Based Access Control (RBAC) at the Team/BU level to ensure more secure and efficient workflow management.

    3
    Ajay Merchia
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    JSON Log Export/Download Feature for Agentic Automation Engine4. Future Consideration

    Objective: Enhance the efficiency of the support team and developers by providing a feature that allows the export and download of JSON logs directly from the Creator Studio/Agentic Automation Engine log section.Key Features:Export/Download Functionality: Enable users to export and download JSON logs with a single click, with options to download logs for specific time frames, actions, or events. User-Friendly Interface: Integrate the export/download option seamlessly into the existing user interface. Customizable Log Filters: Allow users to apply filters to the logs before exporting, such as by date, action type, or error codes. Security and Access Control: Implement robust security measures to ensure only authorized users can export and download logs. Integration with Support Tools: Enable integration with existing support tools and platforms for seamless log sharing and collaboration.Benefits:Increased Efficiency: Speeds up the log review process for the support team. Reduced Manual Effort: Eliminates the need for developers to manually copy and paste logs. Improved Collaboration: Facilitates better collaboration between support and development teams. Enhanced User Experience: Provides a user-friendly and secure way to access and manage JSON logs.This feature will significantly enhance the efficiency and effectiveness of both support and development teams, contributing to faster issue resolution and improved user experience.

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    MadhuriNew Participant

    User and Roles Entitlements Management1. New

    As there is no direct integration with SailPoint, user access is manually granted each time through the console, creating a dependency on manual efforts for both onboarding and recertification. Without APIs for user creation and management, the current process requires manual recertification every three months, increasing the risk of oversight and non-compliance with organizational and regulatory standards. This manual process is more prone to human error, delays, and missed deadlines. Implementing an API to automate user creation, onboarding, and recertification would streamline these tasks, improving overall efficiency and compliance. While compensating controls are in place to manage the risks associated with manual processes, the lack of automated integration remains a significant challenge.  

    0
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Expand/Minimize All Sections Button for JSON Logs1. New

    Objective: To enhance the efficiency of developers by providing a feature that allows them to expand and minimize all sections of JSON logs with a single click. This feature aims to save time and streamline the log review process, reducing the need to manually click through each segment.Key Features: Expand/Minimize All Button: Add a button labeled "Expand All" and "Minimize All" to the JSON log viewer interface. The button should be prominently placed for easy access. Single-Click Functionality: Enable users to expand or minimize all sections of the JSON log with a single click. Ensure the button toggles between expanding and minimizing all sections based on the current state. User-Friendly Interface: Integrate the button seamlessly into the existing user interface of the JSON log viewer. Provide visual feedback to indicate the current state (expanded or minimized) of the log sections. Performance Optimization: Ensure the expand/minimize functionality is optimized for performance, allowing quick and smooth transitions between states. Test the feature with large JSON logs to ensure it performs efficiently without lag. Benefits:Increased Speed: Allows developers to quickly expand or minimize all sections of the JSON log, saving time during the log review process. Improved Efficiency: Reduces the need for manual clicking through each segment, streamlining the workflow and allowing developers to focus on more critical tasks. Enhanced User Experience: Provides a user-friendly and intuitive way to navigate JSON logs, improving overall satisfaction and productivity.

    0
    afleury
    Forum|Forum|1 year ago
    andrew.keith
    andrew.keithNew Participant

    Link to points in a video1. New

    Our Change and Adoption team create a lot of video content for users to answer how-to questions and provide useful information. A really helpful feature would be for our Bot to link to certain points in a video depending on their question.For example, if someone asks how to delete a SharePoint page, the bot will give them a link straight to that point in the video - it would be even better if the part of the video played within the bot in Team! 

    0
    andrew.keith
    Forum|Forum|1 year ago
    kaitlinNew Participant

    Specifying keywords to trigger specific content1. New

    This is a request to allow the ability to specify multiple keywords or phrases separated by a delimiter to display specific content.For context, our company populates FAQs in a Google Sheet for Bot Knowledge. We have some FAQs where the answer is the same for similar questions.For example:How can I contact HR? Who can I contact in HR? Who is my human resources contact? Who is my HR Manager? Who is my HR generalist?Additional similar keywords that could display the same content:HR, Human resources, HR contact, Human resources contact, HR Manager, HR generalist etcCurrently, we create a new line in the Google Sheet for each variation of the question. If there is a change in the answer, we have to update 10+ FAQs for each variation.

    1
    Forum|Forum|1 year ago
    KaviKnown Participant

    Combining Multiple API Calls for ITSM State Changes1. New

    In our ITSM, multiple actions occur when the state of a ticket changes. For example, when a ticket moves from 'Pending' to 'In Progress,' we update the comment and then change the state. Currently, these actions are performed as a two-step process through Moveworks. We propose combining these actions into a single call to the ITSM system. This approach not only streamlines the process but also follows best practices by reducing the number of calls needed to perform the same set of actions, ultimately improving efficiency and system performance

    0
    Forum|Forum|1 year ago
    lisa.yangNew Participant

    add follow up questions during software requests1. New

    We have a few softwares that we require the user to provide a business use case and reading and acknowledging our acceptable use policy. I’ve tried to add these in line by line but I get an error was referred here. I would like it if we could customize the conversation to go like this: “user: i would like access to x bot: can you please your business use case? user: this is my business use case…… bot: can you please describe why you cannot use a or b softwares? user: yes, because……. bot: can you please read and acknowledge this documentuser: read and acknowledged. “ currently I have to write, “Please provide your business use case, why you can’t use a or b and confirm that you have ready the acceptable use policy (link)” This is a lot for a user to read in one go and they don’t remember to answer everything properly. It then requires me to go back and forth with the user to confirm they have done that is requested. I am proposing to add a feature where we can improve the follow up questions.

    1
    neal
    Forum|Forum|1 year ago
    ekang at ECGNew Participant

    Would like to be able to lookup users by a "Division" Field1. New

    Hello,Our company uses “Division” and “Service Areas” to define which team a user is in.  Division being the parent to the Service Area.  We have mapped Moveworks “Department” to our “Service Area” field, but learned that Moveworks does not support lookup by the “Division” field.  Please add the ability to look up user’s by Division.  This is such a common question that users ask the bot and for it to not be able to do this is quite disappointing.  

    1
    Forum|Forum|1 year ago
    Teri.FearnInspiring

    Recurring Communication Campaigns1. New

    Consider sorting past batches in reverse order. We have been using a recurring campaign for Onboarding for several months and have to tab through 40+ pages to see this week’s batch.

    0
    Forum|Forum|1 year ago
    Teri.FearnInspiring

    Employee Communications1. New

    We love the employee communications tool.Suggestion - Add a type field for sorting, so you can easily pull up templated coms, recurring campaigns etc. I  know we can do the same with naming conventions but a field makes it easy. 

    0
    Forum|Forum|1 year ago
    glambInspiring

    Increase size of compound actions code window4. Future Consideration

    Please increase the vertical height of the box in Compound Actions. Currently 18 lines visible without scrolling. Many of our compound actions exceed 50-60 lines of code and scrolling can be a pain point. 

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    beth.winekeParticipating Frequently

    Link directly to SharePoint article section in answer snippets4. Future Consideration

    We have numerous SharePoint articles that cover FAQ’s for a specific area. The articles contain a list of questions within a text web part with the questions formatted as Heading 2 in order to create snippets for each question. When the bot provides the answer, the hyperlink takes the user to the top of the SharePoint article. It would be helpful if the hyperlink could direct the user to that specific heading within the article instead. 

    4
    hundleymf
    Forum|Forum|1 year ago
    MikeINew Participant

    Alerts for increased usage of topics (ie. application name, "password")1. New

    We’d like to set up alerts if we see a critical amount of user inputs around the same topic. Ie., if we get ## mentions of [application name, topic, theme] in ## minutes all admins are messaged.

    0
    Forum|Forum|1 year ago
    michael.prouty
    michael.proutyNew Participant

    Enable FAQs through outside of Google Sheet1. New

    Hi, we would like to have the ability to host FAQs outside of the Google Sheet experience.We largely leverage Microsoft, so out preference would be to host a Spreadsheet on OneDrive or SharePoint that could be read by Moveworks, allowing us to control access to the FAQ vs. Moveworks. 

    1
    Forum|Forum|1 year ago
    Derrick
    DerrickInspiring

    NTLM Auth in Actions7.0 Duplicate

    I created a post in the wrong place:API with NTLM auth? | CommunityBut it would be very useful to me if NTLM auth was an auth type supported in Creator Studio Actions. 

    0
    Derrick
    Forum|Forum|1 year ago
    Ajay ChikaneNew Participant

    Bot Response Based on SharePoint site Contact Data1. New

    Enhance the bot’s capability to suggest relevant answers based on SharePoint site data. For example, when a user asks, "Who is the point of contact for a new cloud demand in the Americas region?", the bot should retrieve the information directly from the SharePoint site instead of requiring users to manually search for into (source link).The SharePoint site contains contact person names (POCs) for specific service regions. The bot should identify and provide this information to users when they ask about relevant contacts. Reduce manual effort by eliminating the need for users to check the source repeatedly. 

    0
    Forum|Forum|1 year ago
    deokanth.ramruttunNew Participant

    Channel Resolver for Slack channel1. New

    We recently implemented the Bot Channel Resolver on Slack.Current workflow:An employee asks a question in the channel. The Bot will send a private DM to the employee with a response. At this point an emoji will appear below the original employee’s query in the channel. Employee receives Bot DM and is asked to rate the response as ‘helpful’ or ‘unhelpful’Our proposed scenario is as follows:We would like the Bot to reply on the same thread instead of sending a private DM, and probably tag a person if it doesn't find the response.Can you advise if the scenario can be implemented on the channel?

    0
    Forum|Forum|1 year ago

    Within Employee Comms, customer would like to see some kind of approval workflow that would allow for designated approvers to “green light” an Employee Comm before it is published.2. On Roadmap

    Approval workflow that would allow designated employees to approve internal Employee Comms/Campaigns before they can be sent out.

    7
    Forum|Forum|1 year ago
    landry GOUFACKNew Participant

    Ticket Reopen attempted and failed by the bot1. New

    Hi, I have observed that the bot is currently unable to reopen a ticket. Each time a request is made, the bot attempts to reopen the ticket before confirming its inability to perform this task. It would be beneficial if the bot could immediately inform users that reopening tickets is not possible, rather than attempting and failing. Thanks.  

    0
    Forum|Forum|1 year ago
    glambInspiring

    Please add example YAML to Built In Actions6. Delivered

    It would be nice to see example YAML code for each Built-in Action when here:https://help.moveworks.com/docs/built-in-actionsThe JSON request and result schemas are helpful, but they don’t give a clear working example of how the compound action YAML should be formatted for a basic implementation. Having that basic implementation example would help reduce errors and reduce time testing and adjusting code The recently updated docs including more examples of compound actions and the APIthon reference which is great to see!

    3
    Forum|Forum|1 year ago

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