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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Simon Vassallo
    Simon Vassallo

    Request for Enhanced Identity Alert Information1. New

    Hi Moveworks Team,I hope this message finds you well!I would like to request more detailed information regarding the Identity alerts in the Moveworks setup. Specifically, when a "User validation failed" alert occurs, it would be helpful to understand that this is due to a duplicate user account being detected.Currently, the alerts do not provide information about the specific user identified as a duplicate, which necessitates reaching out to Moveworks support for clarification. This situation halts the user profile refresh cycle until the duplicate is resolved, which can delay welcome notifications for new joiners in the Teams bot and limit their ability to utilize the bot effectively.Is this enhancement something that Moveworks is currently addressing or considering for the future roadmap?Thank you for your attention to this matter. I look forward to your response!Best regards,Simon Vassallo

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    Simon Vassallo
    Forum|Forum|1 year ago
    ValNew Participant

    Allowing customization of LiveAgent/File a ticket buttons in Copilot interface1. New

    ​Hi, Currently the design for the end user to access LiveAgent seems to be a bit difficult for them. Sometimes they don’t know how to reach a human agent. What they should do :User click on Get Help“What would you like to do” -click on drop down then user click on “Start a chat”Edit the box “Long Description” or not Click on Submit That’s 4 or 5 clicks/action to reach LiveAgent. The bot already triggers the suggestion sometimes to connect the user to a LiveAgent when there is no known answer but this behavior isn’t very much predictable/systematic.Is it possible in the future to have the possibility to have the option to redirect the user embedded in the initial window of MW copilot if we are users of only 1 MW module ?An example below :If it’s not possible could we push the “Start a chat”/”File a ticket” outcome when the bot don’t have an answer quicker than what’s the copilot is currently doing ? 

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    Forum|Forum|1 year ago
    ValNew Participant

    MW asking questions to assess user needs ?1. New

    Hi,Currently MW is not trying to clarify the needs of the user by asking questions when the inputs of the users are not explicit enough. Is it a design consideration that is not going to change ? Or could it be submitted as a product idea.An example of an unsatisfactory outcome is tickets filed through MW landing on ServiceNow queue with Summary/Short description looks like that : “I want to create an IS ticket.”“I want to create a ticket in ServiceNow”“I want to create a new ticket for an issue.”Those are real examples of logged tickets from our ServiceNow instance.The bot is only going to propose to file a ticket and if the user isn’t going to edit the “file a ticket” box it’s going to trigger a ticket as is. If MW would engage with the end-user to assess better the needs either to pull a better plugin answer or to file a ticket with more details it would be best. It feels one-way currently, trying to pull a plugin request as soon as possible even if query is unclear. Another example for which we are expecting the copilot to probe/assess would be as below :Ideally the bot would ask which application to try to pull an adequate/specific answer instead of a generic one. RegardsValerian

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    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    In Anaytics dashboard can we also get data around BOT response time.1. New

    In Anaytics dashboard can we also get data around BOT response time. Ex: Average response time per user transaction

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    lalikuma
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    As we have a Native CSAT functionality, Can we have get same functionality for NPS as well1. New

    As we have a Native CSAT functionality, Can we have get same functionality for NPS as well.Because making changes in Native CSAT is not possible.

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    lalikuma
    Forum|Forum|1 year ago
    Derrick
    DerrickInspiring

    Citation specific feedback1. New

    I believe it would be useful if each citation in Moveworks responses had a thumbs up/thumbs down option for individual feedback.This would provide more accurate feedback for the Moveworks model and help our knowledge team assess potential issues with specific knowledge articles.

    1
    Derrick
    Forum|Forum|1 year ago
    NeoNew Participant

    Conference Room Lookup - Ability to return filtered results based on capacity or other metadata1. New

    I would like to be able to ask our Bot to display a full list of rooms at a location (even if the list has 40+ rooms)I would like to be able to ask our Bot to display a full list of rooms at a location that have a capacity of 8 or more and have the ability to reference other fields for filteringI would like to be able to use the utterance “Conference room” and “room” to have the same outcome. Currently using “room” only gives more consistency. 

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    Forum|Forum|1 year ago
    jbentahir
    jbentahirKnown Participant

    UX for Citations- Hidden and too many clicks1. New

    As we are bringing on more departments in our bot, we are getting an overwhelming amount of feedback of how cumbersome it is to get to citations. Clicking on the link that opens a popup, scroll down, find the citation, then click on the link. This is time consuming and not intuitive for users. The link for the citation when clicked in the chat, should automatically open the file making it easy for users or should have an expandable option below the chat text showing clickable citation links.   

    1
    jbentahir
    Forum|Forum|1 year ago
    andrew.keith
    andrew.keithNew Participant

    CSAT Follow Up1. New

    Hi Team,If a user leaves a negative feedback on the CSAT survey, it would be great if the Bot can proactively message a set of admins/managers/product owner with the feedback and who left it, so the select people can quickly gather more information from the user and implement changes to improve the performance. This would save having to review the analytics and dig into the data, it would be quicker and more convenient if the Bots can be proactive in sending this information over 

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    andrew.keith
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Send the employee Comms engagement report to any Distribution list or Email ID1. New

    Send the employee Comms engagement report to any Distribution list or Email ID

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    lalikuma
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Add sorting option in employee compaigns1. New

    Add sorting option in employee compaigns like ex: Sort by Name or Sort by engagement numbers  

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    lalikuma
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Talk to Copilot instead of typing. something like Alexa1. New

    Talk to Copilot instead of typing. something like Alexa

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    lalikuma
    Forum|Forum|1 year ago
    HectorFontanez
    HectorFontanezNew Participant

    Exposing DM results to Channel1. New

    Product Enhancement Request: Slack & Copilot IntegrationWe use Slack and Copilot and would like an enhancement that allows responses from direct messages (DMs) to be shared back to the company-wide channel where the inquiry originated.Specifically, after the AI retrieves an answer, it should analyze the metadata to determine if the information comes from one of the following sources:Public external vendor knowledge Company-wide KAs Company-wide Google Drive filesIf the answer is sourced from one of these categories, the AI should present the user with an option (a button?) to share the response back to the original channel.This feature would help ensure that useful answers don’t get lost in private conversations, preventing questions from appearing resolved (green checkmark) without the broader team seeing the actual response.

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    HectorFontanez
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Unfillable forms optimisation errors report1. New

    The current CSV report on the Forms page just has a count of the optimisation errors but doesn’t include the specific optimisation error on each of the forms. It would be useful for me as a customer and ServiceNow CitDev what errors come up most frequently so I can evaluate what I need to focus on. For example - an extract of the fill-ability issues so I can group them by type of error and their description? e.g. 'Unsupported field type - form field level error: internal_tm_characteristics -Field type rich_text_label is unsupported. I’ve checked with the Moveworks support team and currently they don’t have a way to download all the not fillable form as CSV file which includes optimization error. Currently the only way to seeing the optimisation error is to click into every form on the Moveworks  Setup portal and read the optimisation error.

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    afleury
    Forum|Forum|1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Bot recommended links in the Incident Interception Comments are not clickable in the ticket Notes1. New

    Hi Team,When the bot intercepts an incident, it posts a comment in the notes section with the recommended KB article. However, this comment is not easily readable for the end users.There are a few challenges with the recommendation information:Unclickable KB Links: The links in the notes section are not formatted as clickable URLs. Bot Feedback Links: The feedback links, such as "Yes, close my issue" (https://app.moveworks.ai/?t=YSmcl3a6iASO31UI) and "Not helpful, I still need help" (https://app.moveworks.ai/?t=DUAPlRGgiMNAi2Kw), are also not clickable.Expected BehaviorWe need the comment to be easy to read, with URLs in the ticket notes formatted as clickable links that redirect to the relevant source.Thank you!

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    priya.kornalius
    Forum|Forum|1 year ago
    navya.kandiNew Participant

    Display message content in a tabular form1. New

    Can we pass the message content in the tabular form when we have to bundle all the tasks instead of 1 task per notification.

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    Forum|Forum|1 year ago
    chetan.bhagatKnown Participant

    Workday-Add the approver name under person column1. New

    Currently, approver name is not added under person column. Since the service account is making the action, it is showing the service account as having made the action. The war around applied for this is adding the approving users name in the Comment. I think actual approver name should be in the person column and need to find ways to do this.Has anyone faced this? Is there way to get actual approver name in person column?  

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    Forum|Forum|1 year ago
    greg_liverampNew Participant

    Conference room lookups to show an image every time a conference room is referenced1. New

    When a conference room lookup occurs in two scenarios, the image is dropped. Scenario 1: The user has asked the meeting room location before.Scenario 2: There are two meeting rooms with similar names (e.g. both contain ‘Station’). When the bot asks a confirmation which room it relates to.  Request is to force the image to be presented every time without fail. An idea/proposal here is to add a column to the MeetingRooms sheet for ‘ShowEveryTime’ and if the value is Yes, it shows it always. If no (default) it does not.

    2
    Forum|Forum|1 year ago
    Derrick
    DerrickInspiring

    Exclude a user or group from insights.4. Future Consideration

    I’m using my bot to test my creator studio use case. But I’m skewing the insights by how much I am testing it. In the Insights page, it could be useful to exclude particular emails or say the developer group/role so that the knowledge person doesn’t think a topic needs a KB when it is just me testing the same thing over and over. 

    2
    Derrick
    Forum|Forum|1 year ago
    yashCommunity Manager

    Introducing Moveworks Data Mapping6. Delivered

    We are thrilled to inform that we are introducing Moveworks data mapping within Moveworks Setup. This capability is now available to all the customers. What is Moveworks data mapping ?The Moveworks Data Mapping Language is a concise, domain-specific language crafted to facilitate the transformation and manipulation of data within the Moveworks platform. It offers a suite of operators and functions that enable users to efficiently map, aggregate, and format data according to their requirements.They are widely used in Ticketing and User Identity modules to map the data attributes from your systems into the Moveworks platform. Please check out the Common Examples to learn more. How can you use this feature ?You can govern the attributes and their mapping within Moveworks that happen for Tickets, Users, Approvals and Knowledge. Sample user mapping in Identity moduleBut with great power comes great responsibility!Modifying these Mappers incorrectly can result in unintended bot functioning. Please refer to the Moveworks Data Mapping Language Reference prior to making changes yourselves or raise a support ticket and we will be happy to help.

    1
    kyril.remillard
    Forum|Forum|1 year ago
    kacalaNew Participant

    Adding MW Skills in Creator Studio4. Future Consideration

    Hello,A future product idea I hope to see in Creator Studio is adding MW skills into paths.  It would be nice to create a specific path that ends will a certain skill like resetting the password or MFA.  We are currently using Copilot and it helps with some scenarios, but other times it presents the wrong skill which then leads to our users having more issues.  We don’t have all of our apps behind our SaaS app, so when a user says they can’t login, the reset password skill is provided.  However, this resets their main password and not the app they are having issues with.  Which leads to more problems.  It would be nice to have it similar to hand-off, but hands off to the skill.  I know we could instruct the user to type it back to the bot, but would be better to skip that 1 extra step.Thank you

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    jaime.rennKnown Participant

    Igloo - Ingestion Types1. New

    Expand the ingestable types from vendor Igloo - to include “pages”, “documents”, “videos”. It would be very beneficial to the Leidos customer to ingest other types outside of wiki articles. Our space currently has the following breakdown in Igloo - only wiki articles are being ingested - Archive Status Not Archived     Row Labels Count of Object Type Document 58087 Wiki Article 29016 Folder 10471 Blog Article 5875 Page 2376 Forum Topic 2312 Calendar Event 1725 Folder Channel 1718 Wiki Channel 1564 Blog Channel 1257 Space 944 Forum Channel 885 Calendar Channel 863 Task Channel 3 Dashboard 3 Other 1 Microblog Channel 1 People Page 1 Activity Page 1 Grand Total 117103

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    Forum|Forum|1 year ago
    Armani JerezNew Participant

    Limiting Button Click to Single Use1. New

    One of the biggest feedback points we’ve gotten is around button spamming—specifically when filing a ticket. Right now, users can keep hitting the "File Ticket" button over and over, flooding the system with duplicate tickets.Would it be possible to make the button usable only once per action? Maybe disable it after the first click or show a "Processing" message to prevent unnecessary ticket submissions.

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    Forum|Forum|1 year ago
    Sydney.DardenParticipating Frequently

    Hardcoded Proactive Account Unlock Communication1. New

    We would like to update our Proactive Account Unlock Communication. This message, however, is hardcoded across all customers with the feature enabled. 

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    Forum|Forum|1 year ago
    Jared
    JaredInspiring

    Feature Request: Implementation of SAML Role Attribute Mapping for Granular Permissions Management1. New

    Overview:Currently, the SAML SSO connection to your platform provides “all or nothing” access for authenticated users. As any administrator here will know, we need to manually configure the granular roles and permissions within your platform for each new access request, which is time-consuming and introduces potential for error. I am requesting the implementation of SAML Role Attribute Mapping to streamline this process. This enhancement would allow roles or permissions to be dynamically assigned based on attributes sent in the SAML assertion from the identity provider (IdP). Proposed Functionality:• Introduce the capability for the platform to recognize a specific SAML attribute (e.g., Role or Group).• Map the values of the attribute to predefined roles or permission sets within the platform.• Dynamically assign appropriate permissions based on the attribute value, eliminating the need for manual configuration. Benefits:1. Improved Efficiency: Reduces the administrative burden by automating the role assignment process.2. Increased Security: Minimizes the risk of misconfigurations or incorrect permission assignments.3. Scalability: Facilitates onboarding of users with diverse permissions, particularly in organizations with large or dynamic teams. Example Workflow:1. The IdP sends a SAML assertion with an attribute such as Role=ProgramManager.2. The platform maps “ProgramManager” to a predefined role or permission set (e.g., access to Moveworks Setup User, Creator Studio Developer, Creator Studio Analytics Viewer, Creator Studio Logs Viewer, Bot Analytics Admin, Bot Analytics Viewer, Knowledge Studio Viewer, Employee Experience Insights (EXI) Viewer, and Employee Communications User).3. The user gains the appropriate access level automatically upon login. This feature would significantly enhance the usability and security of the SSO integration, aligning with industry best practices for SAML-based access control.  

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    Jared
    Forum|Forum|1 year ago

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